Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z4
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A3 sedan and RS3 vehicles. The latching pins for the center rear seat head restraint may be missing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72I8
Recall Date: Feb 13, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi TT Roadster, TT Coupe, A3 Sedan and A3 Cabriolet vehicles. The fuel hose quick connector may detach from the fuel supply line in the engine bay, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20BK
Recall Date: Dec 5, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen e-Golf and Golf R vehicles, and Audi A3 Sedan and RS3 vehicles. The rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW 72H8 / Audi 72H9
Recall Date: Nov 14, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Audi A3 Cabriolet and A3 Sedan vehicles. The Engine Control Unit (ECU) software may misinterpret the flywheel rotation on engine start-up as a "knocking" condition, and the adjusted air/fuel mixture may result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DF
Recall Date: Aug 16, 2017
Consumer Complaints
12 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Audi A3. The contact stated after parking the vehicle, a bystander alerted the contact that there was fuel leaking from the rear passenger's side near the fuel tank. The contact drove the vehicle to a gas station and was unable to refuel the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, where the charcoal canister was replaced; however, the failure recurred. The vehicle was towed back to the dealer, where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Audi A3. The contact stated after parking the vehicle, a bystander alerted the contact that there was fuel leaking from the rear passenger's side near the fuel tank. The contact drove the vehicle to a gas station and was unable to refuel the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, where the charcoal canister was replaced; however, the failure recurred. The vehicle was towed back to the dealer, where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Audi A3. The contact stated after parking the vehicle, a bystander alerted the contact that there was fuel leaking from the rear passenger's side near the fuel tank. The contact drove the vehicle to a gas station and was unable to refuel the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, where the charcoal canister was replaced; however, the failure recurred. The vehicle was towed back to the dealer, where it was determined that the fuel pump needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Mfg Campaign: 11583078
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi A3. The contact stated while driving in a parking lot, the vehicle stalled. The contact stated that the battery was drained, and the vehicle failed to restart. The contact jumpstarted the vehicle. The battery was replaced. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the alternator needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was called, but there was no response. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Audi A3. The contact stated while driving in a parking lot, the vehicle stalled. The contact stated that the battery was drained, and the vehicle failed to restart. The contact jumpstarted the vehicle. The battery was replaced. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the alternator needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was called, but there was no response. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Audi A3. The contact stated while driving in a parking lot, the vehicle stalled. The contact stated that the battery was drained, and the vehicle failed to restart. The contact jumpstarted the vehicle. The battery was replaced. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the alternator needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was called, but there was no response. The failure mileage was approximately 60,000.
Mfg Campaign: 11555311
Recall Date: Nov 15, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11471685
Recall Date: Jun 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi A3. The contact received a recall notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2018 Audi A3. The contact received a recall notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2018 Audi A3. The contact received a recall notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Mfg Campaign: 11440624
Recall Date: Nov 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Corrective Action:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Additional Notes:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Mfg Campaign: 11440693
Recall Date: Nov 16, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were made aware of the issue and informed the contact that the remedy was not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were made aware of the issue and informed the contact that the remedy was not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were made aware of the issue and informed the contact that the remedy was not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11423157
Recall Date: Jul 1, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT STATED THAT AUDI GRAPEVINE (LOCATED AT 1260 E STATE HWY 114, GRAPEVINE, TX 76051, (817) 354-2834) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT STATED THAT AUDI GRAPEVINE (LOCATED AT 1260 E STATE HWY 114, GRAPEVINE, TX 76051, (817) 354-2834) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT STATED THAT AUDI GRAPEVINE (LOCATED AT 1260 E STATE HWY 114, GRAPEVINE, TX 76051, (817) 354-2834) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11257353
Recall Date: Sep 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). AFTER CONTACTING THE DEALER (AUDI OF TYSON, 8598 LEESBURG PIKE, VIENNA, VA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). AFTER CONTACTING THE DEALER (AUDI OF TYSON, 8598 LEESBURG PIKE, VIENNA, VA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). AFTER CONTACTING THE DEALER (AUDI OF TYSON, 8598 LEESBURG PIKE, VIENNA, VA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11253122
Recall Date: Sep 4, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). CIRCLE AUDI (LOCATED AT 1919 N LAKEWOOD BLVD, LONG BEACH, CA 90815, (562) 597-3663) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *AS *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). CIRCLE AUDI (LOCATED AT 1919 N LAKEWOOD BLVD, LONG BEACH, CA 90815, (562) 597-3663) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *AS *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). CIRCLE AUDI (LOCATED AT 1919 N LAKEWOOD BLVD, LONG BEACH, CA 90815, (562) 597-3663) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *AS *TR
Mfg Campaign: 11241293
Recall Date: Aug 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI A3 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TX TIRES, SIZE: 225/40R18 92HXL (NA). WHILE DRIVING 55 MPH, THE FRONT PASSENGER TIRE THREAD SEPARATED. THE VEHICLE WAS TAKEN TO PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WHERE THE CONTACT WAS INFORMED THAT THE TIRE PERFORMED AS DESIGNED; HOWEVER, THE TIRE WAS REPLACED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE DEALER COULD SEND THE TIRE BACK TO THEM FOR REVIEW AND INSPECTION. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 8,101. THE DOT NUMBER WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI A3 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TX TIRES, SIZE: 225/40R18 92HXL (NA). WHILE DRIVING 55 MPH, THE FRONT PASSENGER TIRE THREAD SEPARATED. THE VEHICLE WAS TAKEN TO PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WHERE THE CONTACT WAS INFORMED THAT THE TIRE PERFORMED AS DESIGNED; HOWEVER, THE TIRE WAS REPLACED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE DEALER COULD SEND THE TIRE BACK TO THEM FOR REVIEW AND INSPECTION. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 8,101. THE DOT NUMBER WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI A3 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TX TIRES, SIZE: 225/40R18 92HXL (NA). WHILE DRIVING 55 MPH, THE FRONT PASSENGER TIRE THREAD SEPARATED. THE VEHICLE WAS TAKEN TO PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WHERE THE CONTACT WAS INFORMED THAT THE TIRE PERFORMED AS DESIGNED; HOWEVER, THE TIRE WAS REPLACED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE DEALER COULD SEND THE TIRE BACK TO THEM FOR REVIEW AND INSPECTION. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 8,101. THE DOT NUMBER WAS UNKNOWN.
Mfg Campaign: 11180268
Recall Date: Feb 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
HI, I BOUGHT AN AUDI A3 2018 ON NOVEMBER 2017 FROM AUDI OF ROCHESTER HILLS, MICHIGAN.SINCE THEN I HAVE HAD ISSUES WITH THE ORIGINAL PIRELLI TIRES IN THE CAR. TWO INCIDENTS HAPPENED WITHIN A SPAN OF 1 YEAR WHERE THE TIRE WAS DAMAGED ON THE SIDE WALL AND AND IT WAS IRREPLACEABLE SO I HAD TO GET A NEW TIRE WITHIN FEW MONTHS OF BUYING THE CAR. ON DEC 15, 2018 I LOST TIRE PRESSURE WHILE DRIVING IN SHELBY TOWNSHIP, MICHIGAN AND WHEN I TOOK THE CAR TO THE DEALER I WAS TOLD THAT THERE WAS SIDEWALL DAMAGE. ON MAY 31, 2018 I WENT OVER A POTHOLE AT THE INTERSECTION OF HURONTARIO & EGLINTON IN MISSISSAUGA ONTARIO, WHERE ONE OF THE TIRE GOT PUNCTURED (COMPLAINT FILED WITH CITY OF MISSISSAUGA, TRANSPORT CANADA AND PICTURE ATTACHED). I TOOK IT TO A MECHANIC SHOP AND THEY SAID THAT I'LL HAVE TO REPLACE THE TIRE AS THEY COULDN'T FIX THE TIRE BECAUSE THE SIDE WALL WAS DAMAGED. ONCE I GOT BACK TO MICHIGAN I GOT A NEW TIRE AT THE DEALERSHIP AND I ASKED BOTH THE DEALERSHIP AND PIRELLI ABOUT THE QUALITY OF THE TIRES BUT WAS TOLD THIS IS WHAT THE SUPPLIER (PIRELLI) SUGGESTED FOR THE A3. I WAS TOLD AT THE DEALERSHIP THAT THIS IS AN ISSUE WITH THE LOW PROFILE TIRES ON THE AUDI CARS. IF THE DEALERSHIP IS AWARE OF THE ISSUES THEN THIS SHOULD BE COMMUNICATED BACK TO THE OEM AS WELL AS THE SUPPLIER. THIS IS PART OF THE QUALITY AND SAFETY STANDARDS THAT DEALERSHIP SHOULD BE PROVIDING TO THE CUSTOMERS. WITHIN A YEAR I HAD TO PAY FOR TIRES BECAUSE THE QUALITY IS NOT GOOD ENOUGH TO HANDLE POTHOLES? THE ISSUE HAPPENED IN LOW SPEED FOR ME SO I WAS ABLE TO STEER THE VEHICLE TO SAFETY. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE BEEN A DANGEROUS SITUATION. THANK YOU FOR YOUR CONSIDERATION.
Corrective Action:
HI, I BOUGHT AN AUDI A3 2018 ON NOVEMBER 2017 FROM AUDI OF ROCHESTER HILLS, MICHIGAN.SINCE THEN I HAVE HAD ISSUES WITH THE ORIGINAL PIRELLI TIRES IN THE CAR. TWO INCIDENTS HAPPENED WITHIN A SPAN OF 1 YEAR WHERE THE TIRE WAS DAMAGED ON THE SIDE WALL AND AND IT WAS IRREPLACEABLE SO I HAD TO GET A NEW TIRE WITHIN FEW MONTHS OF BUYING THE CAR. ON DEC 15, 2018 I LOST TIRE PRESSURE WHILE DRIVING IN SHELBY TOWNSHIP, MICHIGAN AND WHEN I TOOK THE CAR TO THE DEALER I WAS TOLD THAT THERE WAS SIDEWALL DAMAGE. ON MAY 31, 2018 I WENT OVER A POTHOLE AT THE INTERSECTION OF HURONTARIO & EGLINTON IN MISSISSAUGA ONTARIO, WHERE ONE OF THE TIRE GOT PUNCTURED (COMPLAINT FILED WITH CITY OF MISSISSAUGA, TRANSPORT CANADA AND PICTURE ATTACHED). I TOOK IT TO A MECHANIC SHOP AND THEY SAID THAT I'LL HAVE TO REPLACE THE TIRE AS THEY COULDN'T FIX THE TIRE BECAUSE THE SIDE WALL WAS DAMAGED. ONCE I GOT BACK TO MICHIGAN I GOT A NEW TIRE AT THE DEALERSHIP AND I ASKED BOTH THE DEALERSHIP AND PIRELLI ABOUT THE QUALITY OF THE TIRES BUT WAS TOLD THIS IS WHAT THE SUPPLIER (PIRELLI) SUGGESTED FOR THE A3. I WAS TOLD AT THE DEALERSHIP THAT THIS IS AN ISSUE WITH THE LOW PROFILE TIRES ON THE AUDI CARS. IF THE DEALERSHIP IS AWARE OF THE ISSUES THEN THIS SHOULD BE COMMUNICATED BACK TO THE OEM AS WELL AS THE SUPPLIER. THIS IS PART OF THE QUALITY AND SAFETY STANDARDS THAT DEALERSHIP SHOULD BE PROVIDING TO THE CUSTOMERS. WITHIN A YEAR I HAD TO PAY FOR TIRES BECAUSE THE QUALITY IS NOT GOOD ENOUGH TO HANDLE POTHOLES? THE ISSUE HAPPENED IN LOW SPEED FOR ME SO I WAS ABLE TO STEER THE VEHICLE TO SAFETY. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE BEEN A DANGEROUS SITUATION. THANK YOU FOR YOUR CONSIDERATION.
Additional Notes:
HI, I BOUGHT AN AUDI A3 2018 ON NOVEMBER 2017 FROM AUDI OF ROCHESTER HILLS, MICHIGAN.SINCE THEN I HAVE HAD ISSUES WITH THE ORIGINAL PIRELLI TIRES IN THE CAR. TWO INCIDENTS HAPPENED WITHIN A SPAN OF 1 YEAR WHERE THE TIRE WAS DAMAGED ON THE SIDE WALL AND AND IT WAS IRREPLACEABLE SO I HAD TO GET A NEW TIRE WITHIN FEW MONTHS OF BUYING THE CAR. ON DEC 15, 2018 I LOST TIRE PRESSURE WHILE DRIVING IN SHELBY TOWNSHIP, MICHIGAN AND WHEN I TOOK THE CAR TO THE DEALER I WAS TOLD THAT THERE WAS SIDEWALL DAMAGE. ON MAY 31, 2018 I WENT OVER A POTHOLE AT THE INTERSECTION OF HURONTARIO & EGLINTON IN MISSISSAUGA ONTARIO, WHERE ONE OF THE TIRE GOT PUNCTURED (COMPLAINT FILED WITH CITY OF MISSISSAUGA, TRANSPORT CANADA AND PICTURE ATTACHED). I TOOK IT TO A MECHANIC SHOP AND THEY SAID THAT I'LL HAVE TO REPLACE THE TIRE AS THEY COULDN'T FIX THE TIRE BECAUSE THE SIDE WALL WAS DAMAGED. ONCE I GOT BACK TO MICHIGAN I GOT A NEW TIRE AT THE DEALERSHIP AND I ASKED BOTH THE DEALERSHIP AND PIRELLI ABOUT THE QUALITY OF THE TIRES BUT WAS TOLD THIS IS WHAT THE SUPPLIER (PIRELLI) SUGGESTED FOR THE A3. I WAS TOLD AT THE DEALERSHIP THAT THIS IS AN ISSUE WITH THE LOW PROFILE TIRES ON THE AUDI CARS. IF THE DEALERSHIP IS AWARE OF THE ISSUES THEN THIS SHOULD BE COMMUNICATED BACK TO THE OEM AS WELL AS THE SUPPLIER. THIS IS PART OF THE QUALITY AND SAFETY STANDARDS THAT DEALERSHIP SHOULD BE PROVIDING TO THE CUSTOMERS. WITHIN A YEAR I HAD TO PAY FOR TIRES BECAUSE THE QUALITY IS NOT GOOD ENOUGH TO HANDLE POTHOLES? THE ISSUE HAPPENED IN LOW SPEED FOR ME SO I WAS ABLE TO STEER THE VEHICLE TO SAFETY. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE BEEN A DANGEROUS SITUATION. THANK YOU FOR YOUR CONSIDERATION.
Mfg Campaign: 11163237
Recall Date: Dec 24, 2018
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DUE TO CONDENSATION/FOGGING, FRONT HEADLIGHT PROJECTION IS REDUCED TO LESS THAN HALF. THIS IS A SAFETY ISSUE DRIVING AT NIGHT TIME.
Corrective Action:
DUE TO CONDENSATION/FOGGING, FRONT HEADLIGHT PROJECTION IS REDUCED TO LESS THAN HALF. THIS IS A SAFETY ISSUE DRIVING AT NIGHT TIME.
Additional Notes:
DUE TO CONDENSATION/FOGGING, FRONT HEADLIGHT PROJECTION IS REDUCED TO LESS THAN HALF. THIS IS A SAFETY ISSUE DRIVING AT NIGHT TIME.
Mfg Campaign: 11102917
Recall Date: Jun 20, 2018
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