Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2016 Audi S3 Sedan, 2015-2019 A3 Sedan and A3 Cabriolet, 2016-2018 A3 e-tron, and 2017-2019 RS3 vehicles. An improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z4
Recall Date: Jun 19, 2019
Consumer Complaints
4 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact leased a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. Additionally, the contact called a second dealer, Audi Pembroke Pines (15000 Sheridan St, Pembroke Pines, FL 33331) and a third dealer, The Collection Audi (200 Bird Rd, Coral Gables, FL 33146) who also confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they would follow up with her. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact leased a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. Additionally, the contact called a second dealer, Audi Pembroke Pines (15000 Sheridan St, Pembroke Pines, FL 33331) and a third dealer, The Collection Audi (200 Bird Rd, Coral Gables, FL 33146) who also confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they would follow up with her. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact leased a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. Additionally, the contact called a second dealer, Audi Pembroke Pines (15000 Sheridan St, Pembroke Pines, FL 33331) and a third dealer, The Collection Audi (200 Bird Rd, Coral Gables, FL 33146) who also confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they would follow up with her. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11455718
Recall Date: Mar 8, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the dealer confirmed that only five parts were received per week. The contact was informed that she could not be added to the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact stated that the air bag warning light was illuminated indicating that the passenger’s side air bag had failed. Additionally, the sensors had started to malfunction. The approximate failure mileage was 40,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the dealer confirmed that only five parts were received per week. The contact was informed that she could not be added to the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact stated that the air bag warning light was illuminated indicating that the passenger’s side air bag had failed. Additionally, the sensors had started to malfunction. The approximate failure mileage was 40,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Audi A3. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the dealer confirmed that only five parts were received per week. The contact was informed that she could not be added to the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact stated that the air bag warning light was illuminated indicating that the passenger’s side air bag had failed. Additionally, the sensors had started to malfunction. The approximate failure mileage was 40,000. Parts distribution disconnect.
Mfg Campaign: 11447339
Recall Date: Jan 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact leased a 2019 Audi A3. The contact stated that the passenger’s side air bag warning light had failed to operate as needed. The contact then received a notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the part for the recall repair was unavailable. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. VIN tool confirms parts are not available.
Corrective Action:
The contact leased a 2019 Audi A3. The contact stated that the passenger’s side air bag warning light had failed to operate as needed. The contact then received a notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the part for the recall repair was unavailable. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. VIN tool confirms parts are not available.
Additional Notes:
The contact leased a 2019 Audi A3. The contact stated that the passenger’s side air bag warning light had failed to operate as needed. The contact then received a notification for NHTSA Campaign Number: 21V198000 (Air Bags) however, the part for the recall repair was unavailable. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. VIN tool confirms parts are not available.
Mfg Campaign: 11434696
Recall Date: Sep 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2019 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2019 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2019 AUDI A3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V474000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11251937
Recall Date: Aug 28, 2019
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