Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69GU
Recall Date: Apr 3, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S3, RS3, and A3 vehicles. The Safety Certification label on the B-pillar is missing weight capacity information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 50ZZ
Recall Date: Dec 7, 2022
Consumer Complaints
5 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Audi A3. The contact stated while driving 70 MPH, the contact observed a RED triangle icon, and the message "Electrical System Malfunction Defect - Low Charge" was displayed. The contact stated that the vehicle then lost motive power. The vehicle was steered over to the side of the road and stalled. The vehicle was restarted after 45 minutes. The vehicle was towed to a dealer where it was diagnosed that the fault control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,083.
Corrective Action:
The contact owns a 2023 Audi A3. The contact stated while driving 70 MPH, the contact observed a RED triangle icon, and the message "Electrical System Malfunction Defect - Low Charge" was displayed. The contact stated that the vehicle then lost motive power. The vehicle was steered over to the side of the road and stalled. The vehicle was restarted after 45 minutes. The vehicle was towed to a dealer where it was diagnosed that the fault control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,083.
Additional Notes:
The contact owns a 2023 Audi A3. The contact stated while driving 70 MPH, the contact observed a RED triangle icon, and the message "Electrical System Malfunction Defect - Low Charge" was displayed. The contact stated that the vehicle then lost motive power. The vehicle was steered over to the side of the road and stalled. The vehicle was restarted after 45 minutes. The vehicle was towed to a dealer where it was diagnosed that the fault control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,083.
Mfg Campaign: 11643339
Recall Date: Feb 18, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569511
Recall Date: Feb 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569511
Recall Date: Feb 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569511
Recall Date: Feb 2, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While I was driving down the road out of know where my moonroof bursted open and sounded like a gunshot and clumps of glass fell into the car, previous night before I heard shifting sounds in the roof.
Corrective Action:
While I was driving down the road out of know where my moonroof bursted open and sounded like a gunshot and clumps of glass fell into the car, previous night before I heard shifting sounds in the roof.
Additional Notes:
While I was driving down the road out of know where my moonroof bursted open and sounded like a gunshot and clumps of glass fell into the car, previous night before I heard shifting sounds in the roof.
Mfg Campaign: 11517059
Recall Date: Apr 14, 2023
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