Complaints & Recalls
Consumer Complaints
5 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Corrective Action:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Additional Notes:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Mfg Campaign: 11553739
Recall Date: Nov 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Corrective Action:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Additional Notes:
The contact owns a 2019 Audi A4. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was notified of an electrical failure within the vehicle. The electrical gauge, the surge charger, and the shift sensor had failed and needed to be replaced. The dealer also determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,096.
Mfg Campaign: 11553739
Recall Date: Nov 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11527997
Recall Date: Jun 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Audi A4. The contact received notification of NHTSA Campaign Number: 21V874000 (Seats, Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11527997
Recall Date: Jun 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON APRIL 25, 2019 I WAS DRIVING ON A CITY STREET AND THE AUDI PRE SENSE UNEXPECTEDLY ACTIVATED QUITE VIOLENTLY FOR ABOUT 2 SECONDS AND THEN TURNED OFF. WHILE IT DID NOT STOP THE CAR COMPLETELY IT DID REDUCE MY SPEED SIGNIFICANTLY. AT THE TIME I WAS THE ONLY CAR ON THE ROAD; THAT IS, THERE WERE NO OTHER CARS WITHIN SIGHT OF MINE. THERE WAS NO DAMAGE THAT I CAN SEE TO THE CAR BUT I TRUST YOU CAN UNDERSTAND THAT THIS COULD HAVE BEEN A MUCH WORSE SITUATION IF SOMEONE HAD BEEN FOLLOWING CLOSELY BEHIND ME. I ALSO TRUST YOU UNDERSTAND THAT THIS UNEXPECTED BRAKING IS UNACCEPTABLE. THE AUDI SERVICE ADVISOR TOLD ME HE HAS SEEN THIS PHENOMENON BEFORE BUT AUDI HAS NO EXPLANATION OR SOLUTION TO THE PROBLEM.
Corrective Action:
ON APRIL 25, 2019 I WAS DRIVING ON A CITY STREET AND THE AUDI PRE SENSE UNEXPECTEDLY ACTIVATED QUITE VIOLENTLY FOR ABOUT 2 SECONDS AND THEN TURNED OFF. WHILE IT DID NOT STOP THE CAR COMPLETELY IT DID REDUCE MY SPEED SIGNIFICANTLY. AT THE TIME I WAS THE ONLY CAR ON THE ROAD; THAT IS, THERE WERE NO OTHER CARS WITHIN SIGHT OF MINE. THERE WAS NO DAMAGE THAT I CAN SEE TO THE CAR BUT I TRUST YOU CAN UNDERSTAND THAT THIS COULD HAVE BEEN A MUCH WORSE SITUATION IF SOMEONE HAD BEEN FOLLOWING CLOSELY BEHIND ME. I ALSO TRUST YOU UNDERSTAND THAT THIS UNEXPECTED BRAKING IS UNACCEPTABLE. THE AUDI SERVICE ADVISOR TOLD ME HE HAS SEEN THIS PHENOMENON BEFORE BUT AUDI HAS NO EXPLANATION OR SOLUTION TO THE PROBLEM.
Additional Notes:
ON APRIL 25, 2019 I WAS DRIVING ON A CITY STREET AND THE AUDI PRE SENSE UNEXPECTEDLY ACTIVATED QUITE VIOLENTLY FOR ABOUT 2 SECONDS AND THEN TURNED OFF. WHILE IT DID NOT STOP THE CAR COMPLETELY IT DID REDUCE MY SPEED SIGNIFICANTLY. AT THE TIME I WAS THE ONLY CAR ON THE ROAD; THAT IS, THERE WERE NO OTHER CARS WITHIN SIGHT OF MINE. THERE WAS NO DAMAGE THAT I CAN SEE TO THE CAR BUT I TRUST YOU CAN UNDERSTAND THAT THIS COULD HAVE BEEN A MUCH WORSE SITUATION IF SOMEONE HAD BEEN FOLLOWING CLOSELY BEHIND ME. I ALSO TRUST YOU UNDERSTAND THAT THIS UNEXPECTED BRAKING IS UNACCEPTABLE. THE AUDI SERVICE ADVISOR TOLD ME HE HAS SEEN THIS PHENOMENON BEFORE BUT AUDI HAS NO EXPLANATION OR SOLUTION TO THE PROBLEM.
Mfg Campaign: 11209563
Recall Date: May 23, 2019
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