Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19N3/19N4
Recall Date: Apr 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi A5 Cabriolet and S5 Cabriolet vehicles. A component within the front, rear, and rear center seat belt retractor pretensioners may detach after the seatbelt retractor pretensioner is deployed in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69O8
Recall Date: Mar 8, 2017
Consumer Complaints
3 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SAFETY RECALL 19N4 (NHTSA 18V229) WAS ISSUED IN JUNE 2018. ATTACHED NOTICE INDICATES THAT VEHICLE SHOULD BE PARKED OUTDOORS AS A PRECAUTION, TO AVOID A FIRE CAUSED BY A SHORT CIRCUIT WITHIN THE ELECTRIC COOLANT PUMP. RECALL REPAIRS ARE NOT ANTICIPATED UNTIL LATE 2018. I DO NOT WANT TO WAIT 4 MONTHS TO GET A REPAIR SINCE THIS IS AN OBVIOUS SAFETY ISSUE. I TALKED TO MY LOCAL SERVICE PERSON AT AUDI DANVERS, MA WHO CONFIRMED THE RECALL REPAIR IS NOT YET AVAILABLE. I ALSO EMAILED AUDI USA BUT HAVE NOT RECEIVED A RESPONSE. WHAT CAN I DO TO GET THIS RECTIFIED?
Corrective Action:
SAFETY RECALL 19N4 (NHTSA 18V229) WAS ISSUED IN JUNE 2018. ATTACHED NOTICE INDICATES THAT VEHICLE SHOULD BE PARKED OUTDOORS AS A PRECAUTION, TO AVOID A FIRE CAUSED BY A SHORT CIRCUIT WITHIN THE ELECTRIC COOLANT PUMP. RECALL REPAIRS ARE NOT ANTICIPATED UNTIL LATE 2018. I DO NOT WANT TO WAIT 4 MONTHS TO GET A REPAIR SINCE THIS IS AN OBVIOUS SAFETY ISSUE. I TALKED TO MY LOCAL SERVICE PERSON AT AUDI DANVERS, MA WHO CONFIRMED THE RECALL REPAIR IS NOT YET AVAILABLE. I ALSO EMAILED AUDI USA BUT HAVE NOT RECEIVED A RESPONSE. WHAT CAN I DO TO GET THIS RECTIFIED?
Additional Notes:
SAFETY RECALL 19N4 (NHTSA 18V229) WAS ISSUED IN JUNE 2018. ATTACHED NOTICE INDICATES THAT VEHICLE SHOULD BE PARKED OUTDOORS AS A PRECAUTION, TO AVOID A FIRE CAUSED BY A SHORT CIRCUIT WITHIN THE ELECTRIC COOLANT PUMP. RECALL REPAIRS ARE NOT ANTICIPATED UNTIL LATE 2018. I DO NOT WANT TO WAIT 4 MONTHS TO GET A REPAIR SINCE THIS IS AN OBVIOUS SAFETY ISSUE. I TALKED TO MY LOCAL SERVICE PERSON AT AUDI DANVERS, MA WHO CONFIRMED THE RECALL REPAIR IS NOT YET AVAILABLE. I ALSO EMAILED AUDI USA BUT HAVE NOT RECEIVED A RESPONSE. WHAT CAN I DO TO GET THIS RECTIFIED?
Mfg Campaign: 11115059
Recall Date: Aug 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Corrective Action:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Additional Notes:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Mfg Campaign: 10993098
Recall Date: Jun 4, 2017
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Corrective Action:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Additional Notes:
I PURCHASED THIS VECHILED 10 MONTHS AGO. AT 800 MILES, THE ENGINE LIGHT CAME ON. THE CRANKSHAFT, THROTTLE BODY AND CAM ADJUSTER WERE ALL REPORTED TO AUDI USA AND REPAIRED OR REPLACED. I WAS INFORMED BY THE DEALER THEY WANTED TO REPLACE THE ENGINE. AUDI USA IS SAYING IT WAS ONLY A BRACKET. THE CAR STILL PAUSES AND JERKS WHEN ACCELERATING, AND HAS AN ANNOYINGLY LOUD VIBRATION. I AM NOT CONFIDENT IN THE AUDI BRAND ANYMORE, AND AFTER 10 PREVIOUSLY OWNED AUDI - I AM MOVING ON TO THEIR GERMAN COMPETITOR.
Mfg Campaign: 10993098
Recall Date: Jun 4, 2017
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