Complaints & Recalls
Consumer Complaints
2 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Corrective Action:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Additional Notes:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Mfg Campaign: 11674631
Recall Date: Jul 18, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Corrective Action:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Additional Notes:
The contact owns a 2025 Audi A5 Sportback. The contact stated that while his wife was driving at an undisclosed, the vehicle was stopped, and then the vehicle stalled. The contact stated that there was a vehicle malfunction message displayed on the instrument panel. The contact pulled over to side of the road and the vehicle was restarted and driven to the residence. The vehicle was then towed to a dealer to be diagnosed. The contact was informed that an unknown software update was needed. The vehicle was not repaired because the software update was not available. The manufacturer was notified of the failure. The failure mileage was 2,705.
Mfg Campaign: 11674631
Recall Date: Jul 18, 2025
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