Complaints & Recalls
Official Safety Recalls - Important!
57 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 90VC
Recall Date: Mar 31, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi S7, S6 Sedan, RS7, RS6 Avant, A6 Allroad, 2019-2021 A7, and A6 Sedan vehicles. An incorrectly labeled brake fluid cap may have been installed, which can result in the use of the wrong type of brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 47T9
Recall Date: Aug 25, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 Audi S7, S6 Sedan, A6 Allroad, 2021-2022 RS7, RS6 Avant, 2019-2022 A7, and A6 Sedan vehicles. Liquid spilled in the rear seat may penetrate and cause the gateway control module to shut down.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90V2
Recall Date: Nov 21, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91Ei
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69CR, 69CS
Recall Date: Aug 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS6 Avant, RS7, 2020-2021 A6 Allroad, S6 Sedan, S7, 2019-2021 A6 Sedan, and A7 vehicles. The score line on the passenger air bag may not have been manufactured correctly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70i2
Recall Date: Mar 10, 2021
Consumer Complaints
10 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Virtual Cockpit of the car (electronic screen right in front of the driver that displays speed, etc.) randomly turns off during driving, reboots, and displays an error message "Instrument Cluster Malfunction". A loud tone then chimes. This malfunction, while brief, is a safety issue due to the lack of speed information while driving.
Corrective Action:
The Virtual Cockpit of the car (electronic screen right in front of the driver that displays speed, etc.) randomly turns off during driving, reboots, and displays an error message "Instrument Cluster Malfunction". A loud tone then chimes. This malfunction, while brief, is a safety issue due to the lack of speed information while driving.
Additional Notes:
The Virtual Cockpit of the car (electronic screen right in front of the driver that displays speed, etc.) randomly turns off during driving, reboots, and displays an error message "Instrument Cluster Malfunction". A loud tone then chimes. This malfunction, while brief, is a safety issue due to the lack of speed information while driving.
Mfg Campaign: 11669614
Recall Date: Jun 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Notice of electronic failure on dash, then car notified me to pull over safely due to the failure after 20 min of driving. Car stopped shifting gears and electronic power steering failed while the vehicle was moving. Difficult to maneuver the car to safety once the Safely Pull Over light came on. 28,680 miles on the vehicle. Dealer stated the problem is the starter generator.
Corrective Action:
Notice of electronic failure on dash, then car notified me to pull over safely due to the failure after 20 min of driving. Car stopped shifting gears and electronic power steering failed while the vehicle was moving. Difficult to maneuver the car to safety once the Safely Pull Over light came on. 28,680 miles on the vehicle. Dealer stated the problem is the starter generator.
Additional Notes:
Notice of electronic failure on dash, then car notified me to pull over safely due to the failure after 20 min of driving. Car stopped shifting gears and electronic power steering failed while the vehicle was moving. Difficult to maneuver the car to safety once the Safely Pull Over light came on. 28,680 miles on the vehicle. Dealer stated the problem is the starter generator.
Mfg Campaign: 11549109
Recall Date: Oct 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Corrective Action:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Additional Notes:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Mfg Campaign: 11522924
Recall Date: May 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Corrective Action:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Additional Notes:
At a highway speed of 50 MPH the transmission completely disengaged. I was driving on a busy highway with no shoulder. The vehicle continued to coast until I was forced to stop in an unsafe location. I placed the car in park, then in drive, and it was still disengaged. I needed to turn the car off, turn it on and it drove normally. Before I was able to bring it into Audi it occurred a second time on a bridge. I needed to perform the same steps (park, turn off, turn on) to begin driving again. Audi 'repaired' the vehicle. One month later it happened again. A service report cited this as a known issue. It created a significant risk to safety considering all events occurred at highway speed with no warning.
Mfg Campaign: 11522924
Recall Date: May 19, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Audi has failed to come up with a repair for recall 22V742. My car consistently shows 1/4 tank of fuel when it’s actually near zero.
Corrective Action:
Audi has failed to come up with a repair for recall 22V742. My car consistently shows 1/4 tank of fuel when it’s actually near zero.
Additional Notes:
Audi has failed to come up with a repair for recall 22V742. My car consistently shows 1/4 tank of fuel when it’s actually near zero.
Mfg Campaign: 11495707
Recall Date: Dec 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Corrective Action:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Additional Notes:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Mfg Campaign: 11482410
Recall Date: Sep 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Corrective Action:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Additional Notes:
The car's fuel guage has been inaccurate since the initial purchase. It would always hang at around 50% and then drop to 5% within 10 miles. Thankfully, we are aware and just check the miles driven so we do not get stranded. Requested fix by dealership, they said there was nothing wrong. The recall for my car appeared and I asked for a fix, they said it's not available yet. It's been 6 months and there's still no fix for this. It would also have random computer issues such as screen shutdowns, and "take to dealership warnings" after the 1st 10k checkup. Had to bring back to the dealership, they replaced the entire computer. Seems to be fine, except a couple restarts. Back left seat is also damaged and would not lock into the upright position. Have not gone to dealership to fix yet as it will take time to buy parts and this is my only car.
Mfg Campaign: 11482410
Recall Date: Sep 1, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Corrective Action:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Additional Notes:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Mfg Campaign: 11476690
Recall Date: Jul 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Corrective Action:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Additional Notes:
Today, I was in a protected left turn lane prior to making the turn. When oncoming traffic (4 lanes) cleared, I gently pressed the gas pedal to start the turn, but a red “pre-sense” error triggered and slammed on the brakes. I moved my foot to the brake and then back to the gas, and the error cleared, allowing me to continue the turn. This was dangerous as I could have stopped in front of oncoming traffic or been rear-ended by the car behind me. This is the first time I’ve had pre-sense braking engage, though I’ve gotten error messages while traveling at ~50mph in heavy traffic that’s it’s about to kick in. Several weeks ago, I made an appointment at my dealership to have the error messages looked at, but the first available appointment was about a month out, so I haven’t been able to take it in yet. In today’s incident, there was no warning before the braking engaged. I’m supportive of safety measures, but I am now scared of driving my car - I would rather have none of the fancy safety features than have false positives that put me in danger. This is like the Boeing 737 Max issue - why are cars with these issues allowed to be on the road??? Please make Audi fix this urgently, as message boards suggest it’s been an issue for at least five years!
Mfg Campaign: 11476690
Recall Date: Jul 30, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOORS MUST BE FORCEFULLY CLOSED IN ORDER TO FULLY LOCK. FREQUENTLY THE DOORS (ANY OF THE 4 ON THE CAR) DO NOT CLOSE UPON VEHICLE ENTRY. NO WARNING THAT THE DOOR IS NOT CLOSED IS PROVIDED BY THE VEHICLE. I HAVE DRIVEN MANY MILES WITH THIS UNSAFE CONDITION, ONLY TO DISCOVER THAT THE DOOR WAS NOT FULLY LATCHED UPON MY ARRIVAL AT MY DESTINATION. THE REAR HATCH ON THIS CAR ALSO SPONTANEOUSLY CLOSED DOWN ON ME WHEN I WAS LOADING PACKAGES INTO THE CARGO AREA. THE CAR IS EQUIPPED WITH HANDS-FREE HATCH OPENING WHICH ERRONEOUSLY INTERPRETED MY MOVEMENT WHILE LOADING THE PACKAGES AS A COMMAND TO CLOSE THE HATCH. THE SENSOR IS UNDER THE REAR BUMPER, CENTERED RIGHT WHERE ONE WOULD STAND WHILE LOADING THE CAR.
Corrective Action:
DOORS MUST BE FORCEFULLY CLOSED IN ORDER TO FULLY LOCK. FREQUENTLY THE DOORS (ANY OF THE 4 ON THE CAR) DO NOT CLOSE UPON VEHICLE ENTRY. NO WARNING THAT THE DOOR IS NOT CLOSED IS PROVIDED BY THE VEHICLE. I HAVE DRIVEN MANY MILES WITH THIS UNSAFE CONDITION, ONLY TO DISCOVER THAT THE DOOR WAS NOT FULLY LATCHED UPON MY ARRIVAL AT MY DESTINATION. THE REAR HATCH ON THIS CAR ALSO SPONTANEOUSLY CLOSED DOWN ON ME WHEN I WAS LOADING PACKAGES INTO THE CARGO AREA. THE CAR IS EQUIPPED WITH HANDS-FREE HATCH OPENING WHICH ERRONEOUSLY INTERPRETED MY MOVEMENT WHILE LOADING THE PACKAGES AS A COMMAND TO CLOSE THE HATCH. THE SENSOR IS UNDER THE REAR BUMPER, CENTERED RIGHT WHERE ONE WOULD STAND WHILE LOADING THE CAR.
Additional Notes:
DOORS MUST BE FORCEFULLY CLOSED IN ORDER TO FULLY LOCK. FREQUENTLY THE DOORS (ANY OF THE 4 ON THE CAR) DO NOT CLOSE UPON VEHICLE ENTRY. NO WARNING THAT THE DOOR IS NOT CLOSED IS PROVIDED BY THE VEHICLE. I HAVE DRIVEN MANY MILES WITH THIS UNSAFE CONDITION, ONLY TO DISCOVER THAT THE DOOR WAS NOT FULLY LATCHED UPON MY ARRIVAL AT MY DESTINATION. THE REAR HATCH ON THIS CAR ALSO SPONTANEOUSLY CLOSED DOWN ON ME WHEN I WAS LOADING PACKAGES INTO THE CARGO AREA. THE CAR IS EQUIPPED WITH HANDS-FREE HATCH OPENING WHICH ERRONEOUSLY INTERPRETED MY MOVEMENT WHILE LOADING THE PACKAGES AS A COMMAND TO CLOSE THE HATCH. THE SENSOR IS UNDER THE REAR BUMPER, CENTERED RIGHT WHERE ONE WOULD STAND WHILE LOADING THE CAR.
Mfg Campaign: 11415078
Recall Date: May 4, 2021
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