Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q5 Quattro and Q5 Sportback Quattro vehicles. The cylinder head cover screws may have been improperly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 15ZK
Recall Date: May 7, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Consumer Complaints
10 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Potential Consequences:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Corrective Action:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Additional Notes:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Mfg Campaign: 11550997
Recall Date: Oct 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Corrective Action:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Additional Notes:
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Mfg Campaign: 11550997
Recall Date: Oct 20, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Potential Consequences:
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually raise up. The contact heard a beeping sounding and was able to get out of the way before the trunk closed independently. The dealer was not contacted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 1,820.
Corrective Action:
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually raise up. The contact heard a beeping sounding and was able to get out of the way before the trunk closed independently. The dealer was not contacted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 1,820.
Additional Notes:
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually raise up. The contact heard a beeping sounding and was able to get out of the way before the trunk closed independently. The dealer was not contacted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 1,820.
Mfg Campaign: 11541217
Recall Date: Aug 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Corrective Action:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Additional Notes:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Mfg Campaign: 11530395
Recall Date: Jul 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Corrective Action:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Additional Notes:
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Mfg Campaign: 11530395
Recall Date: Jul 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Corrective Action:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Additional Notes:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Mfg Campaign: 11501976
Recall Date: Jan 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Corrective Action:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Additional Notes:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Mfg Campaign: 11501976
Recall Date: Jan 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Corrective Action:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Additional Notes:
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Mfg Campaign: 11501976
Recall Date: Jan 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.
Corrective Action:
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.
Additional Notes:
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.
Mfg Campaign: 11498255
Recall Date: Dec 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
Corrective Action:
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
Additional Notes:
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
Mfg Campaign: 11494963
Recall Date: Nov 26, 2022
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