Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69GU
Recall Date: Apr 3, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2023-2024 SQ8, RSQ8, Q8, Q7, and 2024 SQ7 vehicles. The driver's seat side air bag may have been improperly mounted to the seatback frame. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69GA
Recall Date: Dec 20, 2023
Consumer Complaints
16 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have experienced a persistent brake vibration issue since I first acquired my 2024 Audi Q8 e-tron in December 2023. The vehicle has required two full brake rotor and pad replacements within 12,000 miles, which is highly abnormal and suggests a fundamental defect in the braking system. Audi North Miami acknowledged the issue and replaced the rotors and pads under warranty in October 2024. However, just four months later (February 2025), the exact same issue reoccurred, and now Audi is refusing to cover the repairs, claiming it is normal wear and tear. Brakes are a critical safety component, and the fact that a luxury SUV requires two full brake replacements in such a short period raises serious concerns about engineering defects or improper installation. This defect increases stopping distances and affects braking performance, putting the driver, passengers, and others at risk. I urge NHTSA to investigate whether the Audi Q8 e-tron braking system is defective and if other consumers have reported similar failures. This is a serious safety issue that should not be ignored."
Corrective Action:
I have experienced a persistent brake vibration issue since I first acquired my 2024 Audi Q8 e-tron in December 2023. The vehicle has required two full brake rotor and pad replacements within 12,000 miles, which is highly abnormal and suggests a fundamental defect in the braking system. Audi North Miami acknowledged the issue and replaced the rotors and pads under warranty in October 2024. However, just four months later (February 2025), the exact same issue reoccurred, and now Audi is refusing to cover the repairs, claiming it is normal wear and tear. Brakes are a critical safety component, and the fact that a luxury SUV requires two full brake replacements in such a short period raises serious concerns about engineering defects or improper installation. This defect increases stopping distances and affects braking performance, putting the driver, passengers, and others at risk. I urge NHTSA to investigate whether the Audi Q8 e-tron braking system is defective and if other consumers have reported similar failures. This is a serious safety issue that should not be ignored."
Additional Notes:
I have experienced a persistent brake vibration issue since I first acquired my 2024 Audi Q8 e-tron in December 2023. The vehicle has required two full brake rotor and pad replacements within 12,000 miles, which is highly abnormal and suggests a fundamental defect in the braking system. Audi North Miami acknowledged the issue and replaced the rotors and pads under warranty in October 2024. However, just four months later (February 2025), the exact same issue reoccurred, and now Audi is refusing to cover the repairs, claiming it is normal wear and tear. Brakes are a critical safety component, and the fact that a luxury SUV requires two full brake replacements in such a short period raises serious concerns about engineering defects or improper installation. This defect increases stopping distances and affects braking performance, putting the driver, passengers, and others at risk. I urge NHTSA to investigate whether the Audi Q8 e-tron braking system is defective and if other consumers have reported similar failures. This is a serious safety issue that should not be ignored."
Mfg Campaign: 11643025
Recall Date: Feb 16, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Corrective Action:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Additional Notes:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Mfg Campaign: 11640208
Recall Date: Feb 2, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Corrective Action:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Additional Notes:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Mfg Campaign: 11640208
Recall Date: Feb 2, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Corrective Action:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Additional Notes:
I was approaching an intersection with my left hand turn signal on and there were no cars oncoming and none behind me. As I went to turn the car slammed to a stop and I couldn't turn. I thought someone slammed into the back of me. The cars that were on the sides of the car at the traffic lights were alarmed as well. I had to back up and wait at the light. It was so dangerous, if the other cars weren't paying attention someone would have t-boned me and who knows what would have happened. My back and neck especially hurt for a few days. I immediately called the dealer and they said they never heard of that happening. I went through the car system and was able to turn off the pre sense, assuming that is what it is. It then happened AGAIN to my husband driving the car in the middle of an intersection making a left hand turn a week later. Someone almost hit him. This is a terribly unsafe program in the car. It is going to cause a bad accident. I don't know if there is a malfunction in my car or what but I don't feel safe driving this new car and I just signed a lease.
Mfg Campaign: 11640208
Recall Date: Feb 2, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Complaint Regarding Brake Safety Issue – 2024 Audi e-tron Q8 Launch Edition Under Warranty While driving my 2024 Audi e-tron Q8 Launch Edition, I encountered an accident ahead and had to brake hard. As I applied the brakes, the entire car began to shake violently, nearly causing me to lose control. Prior to this incident, I had already experienced pulsating braking at lower speeds, which made the vehicle feel unsafe. After the incident, I noticed that the car no longer brakes evenly, even at low speeds. I brought the vehicle to Rusnak Audi Service Department, where Service Advisor Jorge Canul initially stated that the issue was "normal" and attributed it to the front motor. When I expressed concerns about safety and requested further investigation, I was later informed that the issue was related to the rotors. Despite the fact that my vehicle is under the Audi factory warranty and Audi-paid maintenance program, I was told that Audi does not cover rotor replacements, even though the rotors show minimal wear and the original brake pads still have 95% remaining life. Additionally, my own research online revealed that numerous other owners of the 2024 Audi e-tron Q8 Launch Edition have reported similar braking issues, raising further concerns about a potential widespread defect. I am submitting this complaint because I believe the braking issue poses a serious safety risk and should be addressed under warranty, as it affects the vehicle's ability to operate safely under emergency braking conditions. Thank you for your attention to this critical matter.
Corrective Action:
Complaint Regarding Brake Safety Issue – 2024 Audi e-tron Q8 Launch Edition Under Warranty While driving my 2024 Audi e-tron Q8 Launch Edition, I encountered an accident ahead and had to brake hard. As I applied the brakes, the entire car began to shake violently, nearly causing me to lose control. Prior to this incident, I had already experienced pulsating braking at lower speeds, which made the vehicle feel unsafe. After the incident, I noticed that the car no longer brakes evenly, even at low speeds. I brought the vehicle to Rusnak Audi Service Department, where Service Advisor Jorge Canul initially stated that the issue was "normal" and attributed it to the front motor. When I expressed concerns about safety and requested further investigation, I was later informed that the issue was related to the rotors. Despite the fact that my vehicle is under the Audi factory warranty and Audi-paid maintenance program, I was told that Audi does not cover rotor replacements, even though the rotors show minimal wear and the original brake pads still have 95% remaining life. Additionally, my own research online revealed that numerous other owners of the 2024 Audi e-tron Q8 Launch Edition have reported similar braking issues, raising further concerns about a potential widespread defect. I am submitting this complaint because I believe the braking issue poses a serious safety risk and should be addressed under warranty, as it affects the vehicle's ability to operate safely under emergency braking conditions. Thank you for your attention to this critical matter.
Additional Notes:
Complaint Regarding Brake Safety Issue – 2024 Audi e-tron Q8 Launch Edition Under Warranty While driving my 2024 Audi e-tron Q8 Launch Edition, I encountered an accident ahead and had to brake hard. As I applied the brakes, the entire car began to shake violently, nearly causing me to lose control. Prior to this incident, I had already experienced pulsating braking at lower speeds, which made the vehicle feel unsafe. After the incident, I noticed that the car no longer brakes evenly, even at low speeds. I brought the vehicle to Rusnak Audi Service Department, where Service Advisor Jorge Canul initially stated that the issue was "normal" and attributed it to the front motor. When I expressed concerns about safety and requested further investigation, I was later informed that the issue was related to the rotors. Despite the fact that my vehicle is under the Audi factory warranty and Audi-paid maintenance program, I was told that Audi does not cover rotor replacements, even though the rotors show minimal wear and the original brake pads still have 95% remaining life. Additionally, my own research online revealed that numerous other owners of the 2024 Audi e-tron Q8 Launch Edition have reported similar braking issues, raising further concerns about a potential widespread defect. I am submitting this complaint because I believe the braking issue poses a serious safety risk and should be addressed under warranty, as it affects the vehicle's ability to operate safely under emergency braking conditions. Thank you for your attention to this critical matter.
Mfg Campaign: 11638315
Recall Date: Jan 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Corrective Action:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Additional Notes:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Mfg Campaign: 11638317
Recall Date: Jan 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Corrective Action:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Additional Notes:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Mfg Campaign: 11638317
Recall Date: Jan 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Corrective Action:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Additional Notes:
On 3 separate occasions the vehicle has abruptly stopped while making a left turn endangering our lives. The pre-sense automatic braking malfunctions and stops the vehicle as we begin a left turn. The turn signal is engaged and the car incorrectly determines it needs to perform an emergency braking action. The only oncoming traffic is 200 yards or more away. In addition the lane keeping assistance on the vehicle in many cases also malfunctions abruptly steering the car into a left hand turn lane. We reported the issues to Audi service and they took no action other than informing us of some update coming in 2025.
Mfg Campaign: 11638317
Recall Date: Jan 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11624364
Recall Date: Nov 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11624364
Recall Date: Nov 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our Audiu Q8 has had a host of safety issues since purchased in December 2023 and we have been denied or delayed on a buyback twice. The vehicle has been unable to be moved 3 times due to battery (12V and relay) issues that left my wife and [XXX] stranded at home. On one occasion the vehicle could not be moved by the tow service whatsoever. The charging system cable (known to cause fire hazard by Audi with open safety bulletins) created a fire in our 240 outlet box and also melted the plug and connected cable. The vehicle also continues to read road signs on exit ramps and hard brake check almost causing accidents while driving on the highway with cruise control. The feature for traffic sign recognition is tuned off but the vehicle continues to do this hard and sudden brake checking. Audi continues to drag their feet on repairs and still has not reimbursed us for electrical expenses from the fire damage over 6 weeks later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11624364
Recall Date: Nov 9, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Corrective Action:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Additional Notes:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Mfg Campaign: 11603254
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Corrective Action:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Additional Notes:
Driving at 70 mph car lost power to wheels and coasted to stop. No response from accelerator. Battery was charged about 60%
Mfg Campaign: 11603254
Recall Date: Jul 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
From the first day I purchase the vehicle, even when the sales person was walking me through the vehicle, the vehicle window was constantly retracting itself lower when i tried to close it. When the window is half way open, and the driver is trying to close the window, the window automatically retracts and lowers the window. causing distraction for the driver and safety hazards from the road and environmental conditions.
Corrective Action:
From the first day I purchase the vehicle, even when the sales person was walking me through the vehicle, the vehicle window was constantly retracting itself lower when i tried to close it. When the window is half way open, and the driver is trying to close the window, the window automatically retracts and lowers the window. causing distraction for the driver and safety hazards from the road and environmental conditions.
Additional Notes:
From the first day I purchase the vehicle, even when the sales person was walking me through the vehicle, the vehicle window was constantly retracting itself lower when i tried to close it. When the window is half way open, and the driver is trying to close the window, the window automatically retracts and lowers the window. causing distraction for the driver and safety hazards from the road and environmental conditions.
Mfg Campaign: 11592042
Recall Date: Jun 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have two Q8 Etron, and this q8 is also having the same issue as my other q8. When the windows are open half way, and the driver is trying to close the window because the car is moving faster speed, the window automatically retracts and opens the window even lower. this is really distracting to the driver especially when there is a safety hazard on the road or the weather. please address this issue to improve safety of the vehicle
Corrective Action:
I have two Q8 Etron, and this q8 is also having the same issue as my other q8. When the windows are open half way, and the driver is trying to close the window because the car is moving faster speed, the window automatically retracts and opens the window even lower. this is really distracting to the driver especially when there is a safety hazard on the road or the weather. please address this issue to improve safety of the vehicle
Additional Notes:
I have two Q8 Etron, and this q8 is also having the same issue as my other q8. When the windows are open half way, and the driver is trying to close the window because the car is moving faster speed, the window automatically retracts and opens the window even lower. this is really distracting to the driver especially when there is a safety hazard on the road or the weather. please address this issue to improve safety of the vehicle
Mfg Campaign: 11592043
Recall Date: Jun 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Audi Q8. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2024 Audi Q8. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2024 Audi Q8. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11574529
Recall Date: Feb 28, 2024
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Valencia, CA • 36 yrs
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