Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Coupe vehicles. An incorrect positive battery terminal cover was installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 27i6
Recall Date: Dec 9, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Sportback, 2018 S5 Cabriolet, S5 Sportback, S5 Coupe, S4 Sedan, A5 Cabriolet, A5 Sportback, A5 Coupe, and 2017-2018 A4 Sedan and A4 Allroad vehicles. Oxidation on the Passenger Occupant Detection System (PODS) connecting cable may cause the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D9
Recall Date: Jul 24, 2019
Consumer Complaints
1 ComplaintVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Autonomous Emergency Services Notification Feature: Audi has informed its owners of vehicles made from 2018 and earlier that a safety feature provided as standard equipment in the vehicle will no longer be available because of the inevitable shut down of 3G wireless systems across North America. However, features that are not free (which require a subscription) are supported by a 4G radio in the car and will not be impacted. Owners were NEVER notified that two different wireless systems were used in the car, a 20 year old technology for safety related features, and a 4GLTE module for expensive, subscription based telematics which have nothing to do with safety. I purchased and selected my vehicle based on these exact safety systems, especially as I'm a disabled driver. I'm not even out of warranty yet and TWO features have now been or will about to be sunset, without a fix. I was also never notified that this was going to occur, I found out by accident and most dealers aren't even yet aware. Audi has stated they are working with an outside company to bandaid the issue, however, this bandaid was not integrated with the car and basically won't solve the problem that it isn't the car I purchased. In the posted letters other owners received, there is ZERO indication of when this might be available, no evidence or indication it will be approved by the DOT or NHTSA because it's a bandaid. I have already contacted Audi for resolution, without result. I have requested updates, without result. The process is supposed to take 20 business days. It has now been over 40 business days. Regardless of the price of the vehicle, there was NEVER any indication by the dealer or in the manual that would lead customers to believe two different technologies were in use in the car.... 4G is plastered everywhere, however, 3G is stated nowhere. In hindsight, this is not only a dangerous situation for many drivers, but also a fraudulent one. Need help.
Corrective Action:
Autonomous Emergency Services Notification Feature: Audi has informed its owners of vehicles made from 2018 and earlier that a safety feature provided as standard equipment in the vehicle will no longer be available because of the inevitable shut down of 3G wireless systems across North America. However, features that are not free (which require a subscription) are supported by a 4G radio in the car and will not be impacted. Owners were NEVER notified that two different wireless systems were used in the car, a 20 year old technology for safety related features, and a 4GLTE module for expensive, subscription based telematics which have nothing to do with safety. I purchased and selected my vehicle based on these exact safety systems, especially as I'm a disabled driver. I'm not even out of warranty yet and TWO features have now been or will about to be sunset, without a fix. I was also never notified that this was going to occur, I found out by accident and most dealers aren't even yet aware. Audi has stated they are working with an outside company to bandaid the issue, however, this bandaid was not integrated with the car and basically won't solve the problem that it isn't the car I purchased. In the posted letters other owners received, there is ZERO indication of when this might be available, no evidence or indication it will be approved by the DOT or NHTSA because it's a bandaid. I have already contacted Audi for resolution, without result. I have requested updates, without result. The process is supposed to take 20 business days. It has now been over 40 business days. Regardless of the price of the vehicle, there was NEVER any indication by the dealer or in the manual that would lead customers to believe two different technologies were in use in the car.... 4G is plastered everywhere, however, 3G is stated nowhere. In hindsight, this is not only a dangerous situation for many drivers, but also a fraudulent one. Need help.
Additional Notes:
Autonomous Emergency Services Notification Feature: Audi has informed its owners of vehicles made from 2018 and earlier that a safety feature provided as standard equipment in the vehicle will no longer be available because of the inevitable shut down of 3G wireless systems across North America. However, features that are not free (which require a subscription) are supported by a 4G radio in the car and will not be impacted. Owners were NEVER notified that two different wireless systems were used in the car, a 20 year old technology for safety related features, and a 4GLTE module for expensive, subscription based telematics which have nothing to do with safety. I purchased and selected my vehicle based on these exact safety systems, especially as I'm a disabled driver. I'm not even out of warranty yet and TWO features have now been or will about to be sunset, without a fix. I was also never notified that this was going to occur, I found out by accident and most dealers aren't even yet aware. Audi has stated they are working with an outside company to bandaid the issue, however, this bandaid was not integrated with the car and basically won't solve the problem that it isn't the car I purchased. In the posted letters other owners received, there is ZERO indication of when this might be available, no evidence or indication it will be approved by the DOT or NHTSA because it's a bandaid. I have already contacted Audi for resolution, without result. I have requested updates, without result. The process is supposed to take 20 business days. It has now been over 40 business days. Regardless of the price of the vehicle, there was NEVER any indication by the dealer or in the manual that would lead customers to believe two different technologies were in use in the car.... 4G is plastered everywhere, however, 3G is stated nowhere. In hindsight, this is not only a dangerous situation for many drivers, but also a fraudulent one. Need help.
Mfg Campaign: 11442724
Recall Date: Dec 5, 2021
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