Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Coupe vehicles. An incorrect positive battery terminal cover was installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 27i6
Recall Date: Dec 9, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Sportback, 2018 S5 Cabriolet, S5 Sportback, S5 Coupe, S4 Sedan, A5 Cabriolet, A5 Sportback, A5 Coupe, and 2017-2018 A4 Sedan and A4 Allroad vehicles. Oxidation on the Passenger Occupant Detection System (PODS) connecting cable may cause the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D9
Recall Date: Jul 24, 2019
Consumer Complaints
4 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOS malfunction , B18BD11 code, is set off intermittently while driving. A Loud SOS alert distracts driver due to imtermittemt cable short. Defective cable needs replacing.
Corrective Action:
SOS malfunction , B18BD11 code, is set off intermittently while driving. A Loud SOS alert distracts driver due to imtermittemt cable short. Defective cable needs replacing.
Additional Notes:
SOS malfunction , B18BD11 code, is set off intermittently while driving. A Loud SOS alert distracts driver due to imtermittemt cable short. Defective cable needs replacing.
Mfg Campaign: 11676069
Recall Date: Jul 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Corrective Action:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Additional Notes:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Mfg Campaign: 11667425
Recall Date: Jun 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Corrective Action:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Additional Notes:
Could you please make Audi add my car to the recall list? Thank you- Audi has issued a recall for certain models due to a software issue affecting the Emergency Call (SOS) system. This malfunction can prevent the system from establishing an online connection and receiving cell broadcast messages, potentially hindering emergency services. The recall, designated as Service Action 90T2, involves updating the emergency call module control unit and communication unit software. Details of the Recall: Problem: A software configuration issue can lead to the SOS system's inability to establish an online connection and receive cell broadcast messages. Consequences: In rare cases, a permanent failure of the Emergency Call Module Control Unit and Communication Unit may occur, potentially hindering emergency calls. Affected Models: The recall includes various Audi models like A6 Sedan, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 Sedan, S7, S8, A6 Allroad, and SQ7 vehicles. Recall Code: Service Action 90T2. Action Needed: Affected vehicles require a software update for the emergency call module control unit and communication unit. Owner Notification: Audi will notify owners about the recall, with letters expected to be sent out in February 2022. Expiration Date: The recall campaign expires on February 22, 2027.
Mfg Campaign: 11667425
Recall Date: Jun 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My husband and son were driving down the road and the sunroof exploded causing glass shards to go everywhere. Temp was 43 degree. According to my husband, it sounded like a bomb went off. Both my husband and son were covered in glass. We had to pull small glass pieces from my son.The vehicle is currently at the dealership. Audi has had know issues/recalls with sunroofs in the last 10 years.
Corrective Action:
My husband and son were driving down the road and the sunroof exploded causing glass shards to go everywhere. Temp was 43 degree. According to my husband, it sounded like a bomb went off. Both my husband and son were covered in glass. We had to pull small glass pieces from my son.The vehicle is currently at the dealership. Audi has had know issues/recalls with sunroofs in the last 10 years.
Additional Notes:
My husband and son were driving down the road and the sunroof exploded causing glass shards to go everywhere. Temp was 43 degree. According to my husband, it sounded like a bomb went off. Both my husband and son were covered in glass. We had to pull small glass pieces from my son.The vehicle is currently at the dealership. Audi has had know issues/recalls with sunroofs in the last 10 years.
Mfg Campaign: 11515193
Recall Date: Apr 3, 2023
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