Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2013-2017 A8, S6 Sedan, S7, S8, and 2014-2017 RS7 vehicles. The turbocharger oil supply strainer can become blocked, causing wear to the bearings due to lack of lubrication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21H7
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2018 Audi S6 and S7, 2012-2018 A7 and A6 Sedan, and 2014-2018 RS7 vehicles equipped with basic seats (with or without heating). Stress or wear of the body-sensing mat within the front passenger seat may cause the Passenger Occupant Detection System (PODS) control module to malfunction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D5
Recall Date: Jun 4, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2014-2015 Audi S7 and 2016-2018 RS7 vehicles. The tire information label on these vehicles incorrectly lists the combined maximum weight as 1146 lbs/520 kg, when the correct combined maximum weight is actually 992 lbs/450 kg. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44N9
Recall Date: Feb 7, 2018
Consumer Complaints
6 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The front driver and passenger windows started delaminating. Rear side glass is fine. Audi of Van Nuys took pictures. Audi paid for the glass but charged me $1100 for labor.
Corrective Action:
The front driver and passenger windows started delaminating. Rear side glass is fine. Audi of Van Nuys took pictures. Audi paid for the glass but charged me $1100 for labor.
Additional Notes:
The front driver and passenger windows started delaminating. Rear side glass is fine. Audi of Van Nuys took pictures. Audi paid for the glass but charged me $1100 for labor.
Mfg Campaign: 11491165
Recall Date: Oct 27, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
turbo failure
Corrective Action:
turbo failure
Additional Notes:
turbo failure
Mfg Campaign: 11433513
Recall Date: Sep 19, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS I WOULD COME DRIVE ON THE CITY ROADS AND COME TO SLOW DOWN TO A STOP OR MAKE A SIGNAL TURN THE AUTO STOP WOULD COME ON BEFORE MAKING A COMPLETE STOP AND SHUTS THE CAR OFF WHILE STILL IN MOTION. CAUSING THE WHEEL TO LOCK AND I WOULD HAVE TO STOP THE CAR PUT IT IN PARK AND PUSH THE START/STOP BUTTON TO ACTIVATE THE VEHICLE AGAIN.
Corrective Action:
AS I WOULD COME DRIVE ON THE CITY ROADS AND COME TO SLOW DOWN TO A STOP OR MAKE A SIGNAL TURN THE AUTO STOP WOULD COME ON BEFORE MAKING A COMPLETE STOP AND SHUTS THE CAR OFF WHILE STILL IN MOTION. CAUSING THE WHEEL TO LOCK AND I WOULD HAVE TO STOP THE CAR PUT IT IN PARK AND PUSH THE START/STOP BUTTON TO ACTIVATE THE VEHICLE AGAIN.
Additional Notes:
AS I WOULD COME DRIVE ON THE CITY ROADS AND COME TO SLOW DOWN TO A STOP OR MAKE A SIGNAL TURN THE AUTO STOP WOULD COME ON BEFORE MAKING A COMPLETE STOP AND SHUTS THE CAR OFF WHILE STILL IN MOTION. CAUSING THE WHEEL TO LOCK AND I WOULD HAVE TO STOP THE CAR PUT IT IN PARK AND PUSH THE START/STOP BUTTON TO ACTIVATE THE VEHICLE AGAIN.
Mfg Campaign: 11374799
Recall Date: Nov 16, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IT HASN'T HAPPENED YET, BUT MY CONCERN IS GROWING AS AUDI HAS FAILED TO ADDRESS THE ISSUE. PER AUDI TSB 2044640 AND BENTLEY TSB 20520851 VOLKSWAGON GROUP IS AWARE OF TURBOS FAILING ON THEIR 4.0T ENGINES. THE ISSUE HAS BEEN IDENTIFIED AS THE OIL SCREEN RUNNING TO THE TURBOCHARGER'S (CLOGGING), AS WELL AS THE OIL SEPARATOR FAILING/CRACKING. I'M CONCERNED FOR MY OWN SAFETY AS I LIVE IN A STATE WITH SPEED LIMITS OF 80 MPH - IF MY TURBO BLOWS WHILE DRIVING ON THE HIGHWAY AND I HAVE A SUDDEN LOSS OF POWER AT 80 MPH I DON'T KNOW HOW THE CAR IS GOING TO REACT. NOT ONLY THAT BUT A FAILED TURBO IMPELLER CAN BE FED BACK INTO THE ENGINE CAUSING PERMANENT ENGINE DAMAGE, AND AT HIGHWAY SPEEDS COULD BE A DISASTER. AGAIN, MY FAILURE HASN'T HAPPENED YET BUT I'M CONCERNED FOR MY PERSONAL SAFETY AND THE SAFETY OF MY PASSENGERS.
Corrective Action:
IT HASN'T HAPPENED YET, BUT MY CONCERN IS GROWING AS AUDI HAS FAILED TO ADDRESS THE ISSUE. PER AUDI TSB 2044640 AND BENTLEY TSB 20520851 VOLKSWAGON GROUP IS AWARE OF TURBOS FAILING ON THEIR 4.0T ENGINES. THE ISSUE HAS BEEN IDENTIFIED AS THE OIL SCREEN RUNNING TO THE TURBOCHARGER'S (CLOGGING), AS WELL AS THE OIL SEPARATOR FAILING/CRACKING. I'M CONCERNED FOR MY OWN SAFETY AS I LIVE IN A STATE WITH SPEED LIMITS OF 80 MPH - IF MY TURBO BLOWS WHILE DRIVING ON THE HIGHWAY AND I HAVE A SUDDEN LOSS OF POWER AT 80 MPH I DON'T KNOW HOW THE CAR IS GOING TO REACT. NOT ONLY THAT BUT A FAILED TURBO IMPELLER CAN BE FED BACK INTO THE ENGINE CAUSING PERMANENT ENGINE DAMAGE, AND AT HIGHWAY SPEEDS COULD BE A DISASTER. AGAIN, MY FAILURE HASN'T HAPPENED YET BUT I'M CONCERNED FOR MY PERSONAL SAFETY AND THE SAFETY OF MY PASSENGERS.
Additional Notes:
IT HASN'T HAPPENED YET, BUT MY CONCERN IS GROWING AS AUDI HAS FAILED TO ADDRESS THE ISSUE. PER AUDI TSB 2044640 AND BENTLEY TSB 20520851 VOLKSWAGON GROUP IS AWARE OF TURBOS FAILING ON THEIR 4.0T ENGINES. THE ISSUE HAS BEEN IDENTIFIED AS THE OIL SCREEN RUNNING TO THE TURBOCHARGER'S (CLOGGING), AS WELL AS THE OIL SEPARATOR FAILING/CRACKING. I'M CONCERNED FOR MY OWN SAFETY AS I LIVE IN A STATE WITH SPEED LIMITS OF 80 MPH - IF MY TURBO BLOWS WHILE DRIVING ON THE HIGHWAY AND I HAVE A SUDDEN LOSS OF POWER AT 80 MPH I DON'T KNOW HOW THE CAR IS GOING TO REACT. NOT ONLY THAT BUT A FAILED TURBO IMPELLER CAN BE FED BACK INTO THE ENGINE CAUSING PERMANENT ENGINE DAMAGE, AND AT HIGHWAY SPEEDS COULD BE A DISASTER. AGAIN, MY FAILURE HASN'T HAPPENED YET BUT I'M CONCERNED FOR MY PERSONAL SAFETY AND THE SAFETY OF MY PASSENGERS.
Mfg Campaign: 11218437
Recall Date: Jun 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 AUDI RS7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AUDI MEMPHIS, 1825 COVINGTON PIKE, MEMPHIS, TN 38128, (888) 482-5202) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE PART BEYOND A REASONABLE TIME FRAME. THERE WAS NO MENTION OF AN OPTION FOR A LOANER VEHICLE FROM THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 AUDI RS7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AUDI MEMPHIS, 1825 COVINGTON PIKE, MEMPHIS, TN 38128, (888) 482-5202) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE PART BEYOND A REASONABLE TIME FRAME. THERE WAS NO MENTION OF AN OPTION FOR A LOANER VEHICLE FROM THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 AUDI RS7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AUDI MEMPHIS, 1825 COVINGTON PIKE, MEMPHIS, TN 38128, (888) 482-5202) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE PART BEYOND A REASONABLE TIME FRAME. THERE WAS NO MENTION OF AN OPTION FOR A LOANER VEHICLE FROM THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11123301
Recall Date: Aug 29, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CPSC: 2016 AUDI RS7 QUATTRO - ISSUE WITH THE SEATBELTS IN THE REAR PASSENGER SEATS. THEY WOULD NOT PLUG INTO AND STAY FULLY CLICKED IN - THEY WOULD GO IN BUT NOT LOCK - HAD TO PUSH REALLY HARD HAD TO PUSH REALLY HARD AND THEY FINALLY LATCHED, BUT THEN COULDN'T GET IT TO RELEASE. THIS OCCURRED ON ALL OF THE SEATBELTS. UPDATED 04/14/2017*JS
Corrective Action:
CPSC: 2016 AUDI RS7 QUATTRO - ISSUE WITH THE SEATBELTS IN THE REAR PASSENGER SEATS. THEY WOULD NOT PLUG INTO AND STAY FULLY CLICKED IN - THEY WOULD GO IN BUT NOT LOCK - HAD TO PUSH REALLY HARD HAD TO PUSH REALLY HARD AND THEY FINALLY LATCHED, BUT THEN COULDN'T GET IT TO RELEASE. THIS OCCURRED ON ALL OF THE SEATBELTS. UPDATED 04/14/2017*JS
Additional Notes:
CPSC: 2016 AUDI RS7 QUATTRO - ISSUE WITH THE SEATBELTS IN THE REAR PASSENGER SEATS. THEY WOULD NOT PLUG INTO AND STAY FULLY CLICKED IN - THEY WOULD GO IN BUT NOT LOCK - HAD TO PUSH REALLY HARD HAD TO PUSH REALLY HARD AND THEY FINALLY LATCHED, BUT THEN COULDN'T GET IT TO RELEASE. THIS OCCURRED ON ALL OF THE SEATBELTS. UPDATED 04/14/2017*JS
Mfg Campaign: 10971289
Recall Date: Apr 4, 2017
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