Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 Audi S7, S6 Sedan, A6 Allroad, 2021-2022 RS7, RS6 Avant, 2019-2022 A7, and A6 Sedan vehicles. Liquid spilled in the rear seat may penetrate and cause the gateway control module to shut down.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90V2
Recall Date: Nov 21, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 RS6 Avant and RS7, 2020-2022 A6 Allroad, S6 Sedan, and S7, and 2019-2022 A6 Sedan and A7 vehicles. The fuel level sender may stick, causing an inaccurate fuel level reading to be displayed on the instrument cluster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DN
Recall Date: Mar 14, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS6 Avant, RS7, 2020-2021 A6 Allroad, S6 Sedan, S7, 2019-2021 A6 Sedan, and A7 vehicles. The score line on the passenger air bag may not have been manufactured correctly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70i2
Recall Date: Mar 10, 2021
Consumer Complaints
7 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Corrective Action:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Additional Notes:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Mfg Campaign: 11550486
Recall Date: Oct 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Corrective Action:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Additional Notes:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Mfg Campaign: 11550486
Recall Date: Oct 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Corrective Action:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Additional Notes:
TODAY, I was driving my vehicle when I got multiple warnings including a “electrical failure, ABS failure, start stop failure.” I was on a stretch of road where I could not safely remove myself from traffic and was forced to proceed. Within 5 minutes of receiving the error messages my car shutdown and I was unable to control the car. Horrifying experience. By the grace of god I was able to get the vehicle to the side of road where I had to wait for extended period of time to get a tow vehicle that could accommodate my vehicle and have the vehicle towed to my local dealership. I have just learned that what I experienced is a “known problem,” and that there are a massive amount of Audi’s that are impacted by this “alternator issue.” What I also learned due to this widespread problem, parts availability are extremely limited and the waiting period for my car just to get the parts could be in excess of 6-8 weeks. I also learned that the part replacing the failed alternator is the EXACT same alternator in my vehicle presently and there has been no FIX provided so the chances are what I experienced today can most likely occur again once the replaced alternator fails. I never ever what to go through what I went through today ever again.
Mfg Campaign: 11550486
Recall Date: Oct 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Corrective Action:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Additional Notes:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Mfg Campaign: 11549196
Recall Date: Oct 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Corrective Action:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Additional Notes:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Mfg Campaign: 11549196
Recall Date: Oct 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Corrective Action:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Additional Notes:
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following warnings in yellow (meaning the car was drivable): (1) electrical system malfunction! Please contact Service; (2) rear spoiler malfunction; (3) traction control malfunction; and (3) Parking aid malfunction. The vehicle also indicated that the collision avoidance system was not operating and the air conditioning system shut down approximately five minutes before the vehicle completely broke down in the traffic lane. I have received the "rear spoiler malfunction" alert 5+ times in the last year; I asked the dealer to check it; and they said there was no record in the onboard computer of the problem.
Mfg Campaign: 11549196
Recall Date: Oct 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have been trying to get this recall remedied since 4/1/22 to no avail. I have been stranded on the side of a busy highway due to the fuel indicator reading 1/3 full but the fuel tank was actually empty. This put me in a significant safety situation where the car slows to unsafe speeds and stops due to lack of fuel. I have contacted Audi Corp for months without success.
Corrective Action:
I have been trying to get this recall remedied since 4/1/22 to no avail. I have been stranded on the side of a busy highway due to the fuel indicator reading 1/3 full but the fuel tank was actually empty. This put me in a significant safety situation where the car slows to unsafe speeds and stops due to lack of fuel. I have contacted Audi Corp for months without success.
Additional Notes:
I have been trying to get this recall remedied since 4/1/22 to no avail. I have been stranded on the side of a busy highway due to the fuel indicator reading 1/3 full but the fuel tank was actually empty. This put me in a significant safety situation where the car slows to unsafe speeds and stops due to lack of fuel. I have contacted Audi Corp for months without success.
Mfg Campaign: 11501723
Recall Date: Jan 13, 2023
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