Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q5 and SQ5 vehicles. In the event of a crash deploying the passenger's frontal air bag, the instrument panel carrier may break due to incorrect welding. If the carrier breaks, there may be damage to the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90N1
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Consumer Complaints
21 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Audi SQ5. The contact stated while driving 65 MPH, the front passenger’s side wheel flare detached. The driver’s side wheel flare was loosened. There were no warning lights illuminated. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2019 Audi SQ5. The contact stated while driving 65 MPH, the front passenger’s side wheel flare detached. The driver’s side wheel flare was loosened. There were no warning lights illuminated. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2019 Audi SQ5. The contact stated while driving 65 MPH, the front passenger’s side wheel flare detached. The driver’s side wheel flare was loosened. There were no warning lights illuminated. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.
Mfg Campaign: 11660370
Recall Date: May 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Panoramic roof glass exploded outwards while driving on the highway. No sign of rock damage or debris hitting. The glass is deformed outwards. The glass was sent towards the interior of the car. The sunroof shade was closed and many pieces of glass were caught by this otherwise the driver would have been hit by glass shards.
Corrective Action:
Panoramic roof glass exploded outwards while driving on the highway. No sign of rock damage or debris hitting. The glass is deformed outwards. The glass was sent towards the interior of the car. The sunroof shade was closed and many pieces of glass were caught by this otherwise the driver would have been hit by glass shards.
Additional Notes:
Panoramic roof glass exploded outwards while driving on the highway. No sign of rock damage or debris hitting. The glass is deformed outwards. The glass was sent towards the interior of the car. The sunroof shade was closed and many pieces of glass were caught by this otherwise the driver would have been hit by glass shards.
Mfg Campaign: 11611752
Recall Date: Aug 30, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Corrective Action:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Additional Notes:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Mfg Campaign: 11585696
Recall Date: Apr 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Corrective Action:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Additional Notes:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Mfg Campaign: 11585696
Recall Date: Apr 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Corrective Action:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Additional Notes:
No warning lights or fault codes. Took it to Audi of Dallas and without a code they said they couldn’t troubleshoot it. The car makes a whining noise only while under acceleration and is prominate between 20-50 mph. Also the fuel gauge (electric) does not show the correct amount of fuel. I have already ran out of fuel and it still showed 200+ miles left and the gauge was still around 1/2. Also while at the dealer they replaced my motor mounts through my extended warranty and said i needed to replace the rear shocks but it wasn’t covered (3rd party extended warranty) that i purchased from the dealer i bought the car from in Austin.
Mfg Campaign: 11585696
Recall Date: Apr 28, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Corrective Action:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Additional Notes:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Mfg Campaign: 11580069
Recall Date: Mar 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Corrective Action:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Additional Notes:
The Adaptive Cruise Control erroneously detects things such as shadows when going under bridges as stationary objects positioned in front of the vehicle, and aggressively applies the brake, causing an unsafe situation. If this occurs on wintry roads or icy conditions, this could create a safety hazard, especially at highway speeds. There is also no known way to disable the adaptive cruise control during periods where this could be a likely scenario, such as certain times of the day when the sun can cast shadows into the lane of traffic.
Mfg Campaign: 11580069
Recall Date: Mar 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Collision on highway and airbags did not deploy. White powder was present on dashboard after accident but not deployment of any airbags. Was hit on driver side and pushed off the highway were I struck a metal pole knocked that down and crashed into woods and trees area.
Corrective Action:
Collision on highway and airbags did not deploy. White powder was present on dashboard after accident but not deployment of any airbags. Was hit on driver side and pushed off the highway were I struck a metal pole knocked that down and crashed into woods and trees area.
Additional Notes:
Collision on highway and airbags did not deploy. White powder was present on dashboard after accident but not deployment of any airbags. Was hit on driver side and pushed off the highway were I struck a metal pole knocked that down and crashed into woods and trees area.
Mfg Campaign: 11540323
Recall Date: Aug 23, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2019 Audi SQ5 Tail Lights, Brake Lights and rear blinker failure. All lights inoperable with errors and warnings appearing on the dashboard display. Failed while driving home from a weekend trip in the evening approximately 1 hour from home. Had a friend follow behind me to reduce risk of any issues with other drivers colliding with my vehicle. The dealership inspected the vehicle and found numerous faults stored in comfort module for short circuits to B+ in lighting for rear of vehicle. Dealer performed software update to comfort module per technical service bulletin 2055123/4. As the owner of an expensive vehicle with Platinum extended warranty coverage, the dealership and warranty company (VWFS Protection Services, Inc.) claim software is not covered by my warranty. The dealership stated: "At this time the module has not failed, so there is no replacement needed. Audi has a technical service bulletin for optimized software to address this concern. That is where things would need to start with having the most current version. If there was a continued issue after that update, then it's possible there's a replacement of parts that would be needed." This is a serious safety concern. The vehicle software caused the failure. Audi has created a problem that caused the lights to become non-operational. This presents a clear and apparent risk to driver safety. This could easily be deemed grounds for a recall for leaving the vehicle in a dangerous condition. The vehicle tail lights, brake lights and rear blinkers do not work without the software update. The same statement can be made for the control module. They now fail to operate with this vehicle. If Audi chooses to fix the vehicle via a software fix instead of replacing them with parts that do work mechanically and/or electrically with this vehicle, that was the choice Audi and their dealership made, thus eliminating my warranty coverage for the fix, forcing me to pay full cost for their software errors/update.
Corrective Action:
2019 Audi SQ5 Tail Lights, Brake Lights and rear blinker failure. All lights inoperable with errors and warnings appearing on the dashboard display. Failed while driving home from a weekend trip in the evening approximately 1 hour from home. Had a friend follow behind me to reduce risk of any issues with other drivers colliding with my vehicle. The dealership inspected the vehicle and found numerous faults stored in comfort module for short circuits to B+ in lighting for rear of vehicle. Dealer performed software update to comfort module per technical service bulletin 2055123/4. As the owner of an expensive vehicle with Platinum extended warranty coverage, the dealership and warranty company (VWFS Protection Services, Inc.) claim software is not covered by my warranty. The dealership stated: "At this time the module has not failed, so there is no replacement needed. Audi has a technical service bulletin for optimized software to address this concern. That is where things would need to start with having the most current version. If there was a continued issue after that update, then it's possible there's a replacement of parts that would be needed." This is a serious safety concern. The vehicle software caused the failure. Audi has created a problem that caused the lights to become non-operational. This presents a clear and apparent risk to driver safety. This could easily be deemed grounds for a recall for leaving the vehicle in a dangerous condition. The vehicle tail lights, brake lights and rear blinkers do not work without the software update. The same statement can be made for the control module. They now fail to operate with this vehicle. If Audi chooses to fix the vehicle via a software fix instead of replacing them with parts that do work mechanically and/or electrically with this vehicle, that was the choice Audi and their dealership made, thus eliminating my warranty coverage for the fix, forcing me to pay full cost for their software errors/update.
Additional Notes:
2019 Audi SQ5 Tail Lights, Brake Lights and rear blinker failure. All lights inoperable with errors and warnings appearing on the dashboard display. Failed while driving home from a weekend trip in the evening approximately 1 hour from home. Had a friend follow behind me to reduce risk of any issues with other drivers colliding with my vehicle. The dealership inspected the vehicle and found numerous faults stored in comfort module for short circuits to B+ in lighting for rear of vehicle. Dealer performed software update to comfort module per technical service bulletin 2055123/4. As the owner of an expensive vehicle with Platinum extended warranty coverage, the dealership and warranty company (VWFS Protection Services, Inc.) claim software is not covered by my warranty. The dealership stated: "At this time the module has not failed, so there is no replacement needed. Audi has a technical service bulletin for optimized software to address this concern. That is where things would need to start with having the most current version. If there was a continued issue after that update, then it's possible there's a replacement of parts that would be needed." This is a serious safety concern. The vehicle software caused the failure. Audi has created a problem that caused the lights to become non-operational. This presents a clear and apparent risk to driver safety. This could easily be deemed grounds for a recall for leaving the vehicle in a dangerous condition. The vehicle tail lights, brake lights and rear blinkers do not work without the software update. The same statement can be made for the control module. They now fail to operate with this vehicle. If Audi chooses to fix the vehicle via a software fix instead of replacing them with parts that do work mechanically and/or electrically with this vehicle, that was the choice Audi and their dealership made, thus eliminating my warranty coverage for the fix, forcing me to pay full cost for their software errors/update.
Mfg Campaign: 11538402
Recall Date: Aug 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Corrective Action:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Additional Notes:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Mfg Campaign: 11522432
Recall Date: May 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Corrective Action:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Additional Notes:
First, the tail lights malfunctioned randomly. Both tail lights were out due to some software error that eventually resolved after a week. Thankfully this was covered by Audi, and there is a redundant tail light system in place. The error just suddenly came up and all main tail lights and turning signals failed. This could have ended terribly as i was driving at night. An additional issue is the power steering also randomly failed. This is probably my biggest issue so far. The vehicle has 37k miles, and the power steering randomly went out while driving. This could have been catastrophic if i wasnt on a small road. In winter this could have easily caused a crash either to the terrain around me or another motorist. Issue has been diagnosed as electronic steering rack failure. For both these issues there were 0 symptoms just a sudden loss.
Mfg Campaign: 11522432
Recall Date: May 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear sunroof exploded. Sounded like a large rock or gunshot and then shattered glass from the rear sunroof. The interior shade caught the glass. Car was immediately dropped off at the Audi dealership in SLC, Ut. Dealership tried to say it was from a rock hitting the car but no one was around me. A simple search on the internet shows this gas occurred numerous times on all different Audi models.
Corrective Action:
Rear sunroof exploded. Sounded like a large rock or gunshot and then shattered glass from the rear sunroof. The interior shade caught the glass. Car was immediately dropped off at the Audi dealership in SLC, Ut. Dealership tried to say it was from a rock hitting the car but no one was around me. A simple search on the internet shows this gas occurred numerous times on all different Audi models.
Additional Notes:
Rear sunroof exploded. Sounded like a large rock or gunshot and then shattered glass from the rear sunroof. The interior shade caught the glass. Car was immediately dropped off at the Audi dealership in SLC, Ut. Dealership tried to say it was from a rock hitting the car but no one was around me. A simple search on the internet shows this gas occurred numerous times on all different Audi models.
Mfg Campaign: 11465846
Recall Date: May 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Corrective Action:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Additional Notes:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Mfg Campaign: 11328753
Recall Date: Jun 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Corrective Action:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Additional Notes:
CARS DASH BOARD GO WILL GO OUT WHILE DRIVING. COMPLETELY DISABLING ALL GAUGES UNTIL IT RESETS. BLUEGRASS AUDI CAN'T SEEM TO FIGURE IT. I ASKED SEVERAL MONTHS AGO TO BE CONTACTED BY AUDI BUT I WAS NEVER CONTACTED. AUDI BLUEGRASS HAS HAD THE CAR2-3 TIMES NOW WITH NO SOLUTION. THIS ALSO INCLUDES ONE TIME WHERE THEY DROVE OVER 400 MILES ON IT. PICTURE I INCLUDED IS A JUST A GUESS. THIS HAS HAPPENED 3 OR 4 TIMES.
Mfg Campaign: 11328753
Recall Date: Jun 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ISSUES WITH AUTO BREAKING IN REVERSE CAR WILL SOMETIMES STOP ABRUPTLY WHILE BACKING UP WHEN NO OTHER VEHICLES OR PEOPLE ARE PRESENT.
Corrective Action:
ISSUES WITH AUTO BREAKING IN REVERSE CAR WILL SOMETIMES STOP ABRUPTLY WHILE BACKING UP WHEN NO OTHER VEHICLES OR PEOPLE ARE PRESENT.
Additional Notes:
ISSUES WITH AUTO BREAKING IN REVERSE CAR WILL SOMETIMES STOP ABRUPTLY WHILE BACKING UP WHEN NO OTHER VEHICLES OR PEOPLE ARE PRESENT.
Mfg Campaign: 11328754
Recall Date: Jun 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 20 MPH, THE VEHICLE STALLED WITH THE SOS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED BY AUDI ROCKLIN LOCATED AT 4448 GRANITE DRIVE, ROCKLIN, CA 95677, TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE BLOWER ACTIVATED INDEPENDENTLY ON SEVERAL OCCASIONS. THERE WAS ALSO A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL WHICH STATED THAT NO KEYFOB WAS DETECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,300.
Corrective Action:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 20 MPH, THE VEHICLE STALLED WITH THE SOS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED BY AUDI ROCKLIN LOCATED AT 4448 GRANITE DRIVE, ROCKLIN, CA 95677, TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE BLOWER ACTIVATED INDEPENDENTLY ON SEVERAL OCCASIONS. THERE WAS ALSO A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL WHICH STATED THAT NO KEYFOB WAS DETECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,300.
Additional Notes:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 20 MPH, THE VEHICLE STALLED WITH THE SOS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED BY AUDI ROCKLIN LOCATED AT 4448 GRANITE DRIVE, ROCKLIN, CA 95677, TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE BLOWER ACTIVATED INDEPENDENTLY ON SEVERAL OCCASIONS. THERE WAS ALSO A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL WHICH STATED THAT NO KEYFOB WAS DETECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,300.
Mfg Campaign: 11309874
Recall Date: Feb 18, 2020
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT WAS DRIVING ABOUT 45 MPH AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI STEVENS CREEK 3350 STEVENS CREEK BLVD, SAN JOSE, CA 95117 AND THE DEALER STATED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT WAS DRIVING ABOUT 45 MPH AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI STEVENS CREEK 3350 STEVENS CREEK BLVD, SAN JOSE, CA 95117 AND THE DEALER STATED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 AUDI SQ5. THE CONTACT WAS DRIVING ABOUT 45 MPH AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI STEVENS CREEK 3350 STEVENS CREEK BLVD, SAN JOSE, CA 95117 AND THE DEALER STATED THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11307518
Recall Date: Feb 6, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Corrective Action:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Additional Notes:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Mfg Campaign: 11300531
Recall Date: Jan 20, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Corrective Action:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Additional Notes:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Mfg Campaign: 11300531
Recall Date: Jan 20, 2020
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Corrective Action:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Additional Notes:
THE TRUNK LID HAS OPENED ON ITS OWN WHILE I WAS DRIVING ON THE HIGHWAY IN THE NIGHT TIME, SOME SMALL CARGO (MADE OF PLASTIC) FELL OUT OF THE TRUNK AND WAS DESTROYED BY THE TRAFFIC BEHIND ME AND IN ADJACENT LANE WHILE CREATING SOME MINOR ROAD HAZARD. INSTANTLY PULLED OVER ON A SOFT SHOULDER, PUT THE HAZARD LIGHTS ON AND GOT OUT TO CHECK OUT WHAT HAPPENED. THE TRUNK WAS WIDE OPEN BUT HAZARDS WERE NOT VISIBLE AS THEY ARE ATTACHED TO THE TRUNK LID WHICH WAS OPEN AND FACING UPWARDS, EFFECTIVELY MAKING THE HAZARD LIGHTS INVISIBLE TO THE TRAFFIC IN THE NIGHT TIME BEHIND ME. SMALL REFLECTORS ON THE BUMPER ARE SO TINY THAT IN THE NIGHT TIME ARE PRACTICALLY USELESS AND INVISIBLE TO THE CARS BEHIND YOU IF THEY ARE CRUISING AT HIGHWAY SPEEDS. A FEW CARS BEHIND ME HAD TO BRAKE HARD AND CHANGE LANES. THERE ARE ESSENTIALLY TWO SAFETY PROBLEMS: 1) THE TRUNK OPENED WHILE DRIVING (NO SOUND OR DASHBOARD WARNINGS) AND 2) DESIGN FLAW OF THE TAILGATE LIGHTS WHICH ARE ATTACHED TO THE TRUNK LID INSTEAD OF AT LEAST PARTIALLY BEING ATTACHED TO REAR PART OF QUARTER PANEL. SINCE IT WAS TOO DANGEROUS TO STAY ON THE HIGHWAY IN THE NIGHT, I PULLED IN TO A NEAREST PARKING LOT TO REPORT TO AUDI ROADSIDE ASSISTANCE. IMAGINE THE SITUATION WHEN SOMEONE GETS A FLAT IN THE NIGHT ON THE HIGHWAY AND NEEDS TO CHANGE THE TIRE THEMSELVES, IF THE TRUNK IS OPEN WHILE YOU GET THE SPARE AND TOOLS , THEY ARE IN GREAT DANGER. DISCUSSED THIS WITH AUDI CORPORATE AND THEY SENT ME TO A DEALERSHIP FOR DIAGNOSTICS BUT DEALERSHIP COULD NOT REPLICATE IT. SEEMS LIKE NEITHER OF THEM HAVE A SOLUTION. PLEASE INVESTIGATE. THANK YOU.
Mfg Campaign: 11300531
Recall Date: Jan 20, 2020
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