Complaints & Recalls
Consumer Complaints
1 ComplaintVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The wireless phone charging pad in the newer Audi vehicles is a potential fire hazard, and could cause burn injuries or an accident. It also renders the phone being charged inoperable due to overheating shutdown which is equally a safety hazard if there were to be a need to report an emergency. This condition has caused iphone device damage to the battery which could be a serious issue even outside the car after the phone has been removed from the charger pad. Stressing the battery pack over time could cause the phone to explode at any time. This includes public places or god forbid on an airplane. This is a widely documented issue on AudiWorld forums and online. Other users have mentioned reporting this issue to NHTSA with variation of severity. I also read that this affects iPhones more than other brands devices due to the type of wireless charging iPhone devices use. Audi advertises the charger works with all wireless charging phones. Many wireless chargers exist that don’t cause this heat issue so it’s clearly an Audi hardware issue. My particular experience, the charging pad caused my phone to overheat to the point where it shutdown and was no longer able to give me nav notifications or make phone calls. Upon touching the phone it was so hot it burned my hand which put myself and others on the road at risk. My partners iPhone was damaged and needed to be replaced by using this charging pad with a case on the phone which many people have. This is an expensive phone replacement with iPhones over $1000. Any newer Audi with the phone charging pad package will repeat the issue with iPhones with wireless charging. I have tried and confirmed iPhone heating issue in 2 vehicles myself Many people have this experience per online forums. Many have gone to a dealer and it’s apparent it’s a known issue but refuse to provide a fix. There was no warning or indication of the issue from the Audi side of things. Only the iPhone indicated it was going thermal and shut down.
Corrective Action:
The wireless phone charging pad in the newer Audi vehicles is a potential fire hazard, and could cause burn injuries or an accident. It also renders the phone being charged inoperable due to overheating shutdown which is equally a safety hazard if there were to be a need to report an emergency. This condition has caused iphone device damage to the battery which could be a serious issue even outside the car after the phone has been removed from the charger pad. Stressing the battery pack over time could cause the phone to explode at any time. This includes public places or god forbid on an airplane. This is a widely documented issue on AudiWorld forums and online. Other users have mentioned reporting this issue to NHTSA with variation of severity. I also read that this affects iPhones more than other brands devices due to the type of wireless charging iPhone devices use. Audi advertises the charger works with all wireless charging phones. Many wireless chargers exist that don’t cause this heat issue so it’s clearly an Audi hardware issue. My particular experience, the charging pad caused my phone to overheat to the point where it shutdown and was no longer able to give me nav notifications or make phone calls. Upon touching the phone it was so hot it burned my hand which put myself and others on the road at risk. My partners iPhone was damaged and needed to be replaced by using this charging pad with a case on the phone which many people have. This is an expensive phone replacement with iPhones over $1000. Any newer Audi with the phone charging pad package will repeat the issue with iPhones with wireless charging. I have tried and confirmed iPhone heating issue in 2 vehicles myself Many people have this experience per online forums. Many have gone to a dealer and it’s apparent it’s a known issue but refuse to provide a fix. There was no warning or indication of the issue from the Audi side of things. Only the iPhone indicated it was going thermal and shut down.
Additional Notes:
The wireless phone charging pad in the newer Audi vehicles is a potential fire hazard, and could cause burn injuries or an accident. It also renders the phone being charged inoperable due to overheating shutdown which is equally a safety hazard if there were to be a need to report an emergency. This condition has caused iphone device damage to the battery which could be a serious issue even outside the car after the phone has been removed from the charger pad. Stressing the battery pack over time could cause the phone to explode at any time. This includes public places or god forbid on an airplane. This is a widely documented issue on AudiWorld forums and online. Other users have mentioned reporting this issue to NHTSA with variation of severity. I also read that this affects iPhones more than other brands devices due to the type of wireless charging iPhone devices use. Audi advertises the charger works with all wireless charging phones. Many wireless chargers exist that don’t cause this heat issue so it’s clearly an Audi hardware issue. My particular experience, the charging pad caused my phone to overheat to the point where it shutdown and was no longer able to give me nav notifications or make phone calls. Upon touching the phone it was so hot it burned my hand which put myself and others on the road at risk. My partners iPhone was damaged and needed to be replaced by using this charging pad with a case on the phone which many people have. This is an expensive phone replacement with iPhones over $1000. Any newer Audi with the phone charging pad package will repeat the issue with iPhones with wireless charging. I have tried and confirmed iPhone heating issue in 2 vehicles myself Many people have this experience per online forums. Many have gone to a dealer and it’s apparent it’s a known issue but refuse to provide a fix. There was no warning or indication of the issue from the Audi side of things. Only the iPhone indicated it was going thermal and shut down.
Mfg Campaign: 11642294
Recall Date: Feb 12, 2025
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