Complaints & Recalls
Official Safety Recalls - Important!
50 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 SQ8, A6 SEDAN, A7, A8, Q7, Q8, RS6 Avant, RS7, RSQ8, S6 SEDAN, S7, S8, A6 Allroad, and SQ7 vehicles. Due to a software error, the instrument panel display may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 90VC
Recall Date: Mar 31, 2025
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DZ
Recall Date: Oct 5, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69CR, 69CS
Recall Date: Aug 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi SQ7, RSQ8, RS7, RS6 AVANT, and SQ8 vehicles. Cracks may develop on the surface of the engine cylinder bore.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10G9
Recall Date: May 12, 2021
Consumer Complaints
4 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Corrective Action:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Additional Notes:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Mfg Campaign: 11452516
Recall Date: Feb 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Corrective Action:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Additional Notes:
MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.
Mfg Campaign: 11452516
Recall Date: Feb 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
This 2021 Audi SQ8 vehicle was purchased new. The vehicle features an automatic engine stop/start feature which is intended to enhance vehicle fuel economy. The incident(s) include: (1) multiple instances when slowing to a stop and the stop/start feature turned off the vehicle engine before the vehicle has come to a stop, leaving the vehicle to "coast" to a complete stop but without the aid of power steering, full braking capacity and ordinary functionality of a running engine; (2) one instance when parking and the /start feature turned off the vehicle engine, in a drive aisle of a busy plaza parking lot, after I stopped and moved the transmission to reverse in order to back into a parking space; and (3) multiple failures to quickly start and permit required fast acceleration when the start/stop feature would not turn on the engine on demand to permit quick acceleration needed to safely cross a 2 lane roadway in front of approaching traffic from the opposite direction.
Corrective Action:
This 2021 Audi SQ8 vehicle was purchased new. The vehicle features an automatic engine stop/start feature which is intended to enhance vehicle fuel economy. The incident(s) include: (1) multiple instances when slowing to a stop and the stop/start feature turned off the vehicle engine before the vehicle has come to a stop, leaving the vehicle to "coast" to a complete stop but without the aid of power steering, full braking capacity and ordinary functionality of a running engine; (2) one instance when parking and the /start feature turned off the vehicle engine, in a drive aisle of a busy plaza parking lot, after I stopped and moved the transmission to reverse in order to back into a parking space; and (3) multiple failures to quickly start and permit required fast acceleration when the start/stop feature would not turn on the engine on demand to permit quick acceleration needed to safely cross a 2 lane roadway in front of approaching traffic from the opposite direction.
Additional Notes:
This 2021 Audi SQ8 vehicle was purchased new. The vehicle features an automatic engine stop/start feature which is intended to enhance vehicle fuel economy. The incident(s) include: (1) multiple instances when slowing to a stop and the stop/start feature turned off the vehicle engine before the vehicle has come to a stop, leaving the vehicle to "coast" to a complete stop but without the aid of power steering, full braking capacity and ordinary functionality of a running engine; (2) one instance when parking and the /start feature turned off the vehicle engine, in a drive aisle of a busy plaza parking lot, after I stopped and moved the transmission to reverse in order to back into a parking space; and (3) multiple failures to quickly start and permit required fast acceleration when the start/stop feature would not turn on the engine on demand to permit quick acceleration needed to safely cross a 2 lane roadway in front of approaching traffic from the opposite direction.
Mfg Campaign: 11430803
Recall Date: Aug 27, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2021 Audi SQ8. The contact received a recall notification for NHTSA Campaign Number: 21V295000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Audi SQ8. The contact received a recall notification for NHTSA Campaign Number: 21V295000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Audi SQ8. The contact received a recall notification for NHTSA Campaign Number: 21V295000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11422997
Recall Date: Jun 30, 2021
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