Complaints & Recalls
Consumer Complaints
6 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Chirping sound from under hood took to GM dealer, they changed the belt and transitioned and was still chirping. Now say it is pvc/camshaft cover.
Corrective Action:
Chirping sound from under hood took to GM dealer, they changed the belt and transitioned and was still chirping. Now say it is pvc/camshaft cover.
Additional Notes:
Chirping sound from under hood took to GM dealer, they changed the belt and transitioned and was still chirping. Now say it is pvc/camshaft cover.
Mfg Campaign: 11672790
Recall Date: Jul 11, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Potential Consequences:
The contact owns a 2018 Buick Cascada. The contact stated that while operating the vehicle, there was a whistling sound coming from the engine compartment, with the check engine warning light displayed. The vehicle was taken to the local dealer who diagnosed that the intake manifold was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Buick Cascada. The contact stated that while operating the vehicle, there was a whistling sound coming from the engine compartment, with the check engine warning light displayed. The vehicle was taken to the local dealer who diagnosed that the intake manifold was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Buick Cascada. The contact stated that while operating the vehicle, there was a whistling sound coming from the engine compartment, with the check engine warning light displayed. The vehicle was taken to the local dealer who diagnosed that the intake manifold was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 80,000.
Mfg Campaign: 11637586
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
17-NA-216 was originally issued in in 2017 updated in 2019 to include 2018 model. Back windshield detaches from canvas/folding top. Was concerned primarily about safety of my child who drives car that windshield would completely fly off when driving. I replaced the folding top cover per bulletin. GM refused to reimburse stating not recalled since not safety issue. I disagree. Damage it could cause if flys off while driving could cause an accident for driver or other cars on the road who are hit with window or avoid being hit.
Corrective Action:
17-NA-216 was originally issued in in 2017 updated in 2019 to include 2018 model. Back windshield detaches from canvas/folding top. Was concerned primarily about safety of my child who drives car that windshield would completely fly off when driving. I replaced the folding top cover per bulletin. GM refused to reimburse stating not recalled since not safety issue. I disagree. Damage it could cause if flys off while driving could cause an accident for driver or other cars on the road who are hit with window or avoid being hit.
Additional Notes:
17-NA-216 was originally issued in in 2017 updated in 2019 to include 2018 model. Back windshield detaches from canvas/folding top. Was concerned primarily about safety of my child who drives car that windshield would completely fly off when driving. I replaced the folding top cover per bulletin. GM refused to reimburse stating not recalled since not safety issue. I disagree. Damage it could cause if flys off while driving could cause an accident for driver or other cars on the road who are hit with window or avoid being hit.
Mfg Campaign: 11517691
Recall Date: Apr 18, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Corrective Action:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Additional Notes:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Mfg Campaign: 11422014
Recall Date: Jun 23, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Corrective Action:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Additional Notes:
The contact rented a 2018 Buick Cascada. The contact stated while driving at 5 MPH and making a right turn, the brake pedal was depressed but failed to respond, which caused another vehicle going at an undisclosed speed to crash into the front driver side of the vehicle. There were no warning lights illuminated. The air bags failed to deploy. The contact was knocked unconscious and was able to exit the vehicle with the assistance of emergency services. The contact went to the hospital the next day and was informed she had sustained a broken sternum. A police report was filed. The vehicle was towed to an undisclosed location. The dealer was made aware of the failure and advised to tow the vehicle to their location so they could diagnose it. The manufacturer was made aware of the failure and did not provide assistance. The VIN and failure mileage was unavailable.
Mfg Campaign: 11422014
Recall Date: Jun 23, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BOTH QUARTER PANELS HAVE AT 25 ROCK CHIPS. THE FRONT WHEEL STICKS OUT AND IS FLICKING THE ROCK BACK TO THE QUARTER PANELS WHICH STICKS EVEN FURTHER OUT.
Corrective Action:
BOTH QUARTER PANELS HAVE AT 25 ROCK CHIPS. THE FRONT WHEEL STICKS OUT AND IS FLICKING THE ROCK BACK TO THE QUARTER PANELS WHICH STICKS EVEN FURTHER OUT.
Additional Notes:
BOTH QUARTER PANELS HAVE AT 25 ROCK CHIPS. THE FRONT WHEEL STICKS OUT AND IS FLICKING THE ROCK BACK TO THE QUARTER PANELS WHICH STICKS EVEN FURTHER OUT.
Mfg Campaign: 11311201
Recall Date: Feb 24, 2020
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