Complaints & Recalls
Consumer Complaints
3 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Buick Cascada. The contact stated that the convertible top rear glass had significantly detached from the top cover material. The vehicle was taken to the dealer, where it was determined that the entire convertible top needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 17-NA-216 (Convertible Top Back Glass Separation from Top Cover Material). The manufacturer was notified of the failure. The failure mileage was approximately 50,500.
Corrective Action:
The contact owns a 2019 Buick Cascada. The contact stated that the convertible top rear glass had significantly detached from the top cover material. The vehicle was taken to the dealer, where it was determined that the entire convertible top needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 17-NA-216 (Convertible Top Back Glass Separation from Top Cover Material). The manufacturer was notified of the failure. The failure mileage was approximately 50,500.
Additional Notes:
The contact owns a 2019 Buick Cascada. The contact stated that the convertible top rear glass had significantly detached from the top cover material. The vehicle was taken to the dealer, where it was determined that the entire convertible top needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 17-NA-216 (Convertible Top Back Glass Separation from Top Cover Material). The manufacturer was notified of the failure. The failure mileage was approximately 50,500.
Mfg Campaign: 11671081
Recall Date: Jul 3, 2025
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Buick Cascada. The contact stated that the rear windshield was separating from the convertible top plastic frame. The contact stated that the rear glass was pushing upward and out of the frame. The contact had called a dealer and discussed the failure and was advised that the manufacturer had issued Technical Service Bulletin: 17-NA-216 for the separation of the rear glass of the convertible top. The contact was advised by the service department that the repair would not be performed by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2019 Buick Cascada. The contact stated that the rear windshield was separating from the convertible top plastic frame. The contact stated that the rear glass was pushing upward and out of the frame. The contact had called a dealer and discussed the failure and was advised that the manufacturer had issued Technical Service Bulletin: 17-NA-216 for the separation of the rear glass of the convertible top. The contact was advised by the service department that the repair would not be performed by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2019 Buick Cascada. The contact stated that the rear windshield was separating from the convertible top plastic frame. The contact stated that the rear glass was pushing upward and out of the frame. The contact had called a dealer and discussed the failure and was advised that the manufacturer had issued Technical Service Bulletin: 17-NA-216 for the separation of the rear glass of the convertible top. The contact was advised by the service department that the repair would not be performed by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11661133
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Buick Cascada. The contact stated while driving at an undisclosed speed during a rainstorm, water started entering the vehicle through the rear windshield. The contact stated that the rear windshield was separating from the seal. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear window sealant, allowing the rear window to separate from the top material. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin Number: 17-NA-216. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Corrective Action:
The contact owns a 2019 Buick Cascada. The contact stated while driving at an undisclosed speed during a rainstorm, water started entering the vehicle through the rear windshield. The contact stated that the rear windshield was separating from the seal. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear window sealant, allowing the rear window to separate from the top material. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin Number: 17-NA-216. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Additional Notes:
The contact owns a 2019 Buick Cascada. The contact stated while driving at an undisclosed speed during a rainstorm, water started entering the vehicle through the rear windshield. The contact stated that the rear windshield was separating from the seal. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear window sealant, allowing the rear window to separate from the top material. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin Number: 17-NA-216. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Mfg Campaign: 11633695
Recall Date: Jan 2, 2025
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