Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Traverse and 2021-2022 Buick Enclave vehicles. The harness connector to the left or right side roof rail air bag may have incompatible electrical terminals, which could prevent the air bags from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212352140
Recall Date: Mar 31, 2022
Consumer Complaints
13 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Corrective Action:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Additional Notes:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Mfg Campaign: 11574072
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Corrective Action:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Additional Notes:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Mfg Campaign: 11574072
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Corrective Action:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Additional Notes:
Due to an inability of the Buick auto manufacturers to provide parts to my 2022 Enclave, after becoming disabled to drive in auto accident..since November 27th, enduring a 3 month wait with rental car fees, and emotional stress strickly because unable to obtain parts! How does a company sell a car without the ability to pro ide ANY customer service in a timely manner.. I've made 4 car payments with no car..I purchased a Buick with the expectation of quality service..
Mfg Campaign: 11574072
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A known defect that was previously addressed in a previous recall on the 2019 model year is still occurring on 2022 Buick Enclaves with no repair offered by GM. The defect causes a large hole to form in the exhaust pipe between the exhaust manifold and the muffler which could leak Carbon Monoxide into the passenger compartment and cause decreased engine performance. In the attached pictures the defect hole noted in the recall exactly matches the hole in the 2 pictures of the underside of my car in the exact same spot is the previous recall identified. It’s obvious that GM is still producing defective components and parts and placing them on their vehicles after a recall had caused repairs to previous model years.
Corrective Action:
A known defect that was previously addressed in a previous recall on the 2019 model year is still occurring on 2022 Buick Enclaves with no repair offered by GM. The defect causes a large hole to form in the exhaust pipe between the exhaust manifold and the muffler which could leak Carbon Monoxide into the passenger compartment and cause decreased engine performance. In the attached pictures the defect hole noted in the recall exactly matches the hole in the 2 pictures of the underside of my car in the exact same spot is the previous recall identified. It’s obvious that GM is still producing defective components and parts and placing them on their vehicles after a recall had caused repairs to previous model years.
Additional Notes:
A known defect that was previously addressed in a previous recall on the 2019 model year is still occurring on 2022 Buick Enclaves with no repair offered by GM. The defect causes a large hole to form in the exhaust pipe between the exhaust manifold and the muffler which could leak Carbon Monoxide into the passenger compartment and cause decreased engine performance. In the attached pictures the defect hole noted in the recall exactly matches the hole in the 2 pictures of the underside of my car in the exact same spot is the previous recall identified. It’s obvious that GM is still producing defective components and parts and placing them on their vehicles after a recall had caused repairs to previous model years.
Mfg Campaign: 11560383
Recall Date: Dec 15, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Mounting bracket for exhaust in front develops a leak at a cross member. GMC is aware of the issue and has refused to honor their extended warranty for the 2021 model year on my 2022 Buick that was delivered in 2021 due to mileage even though the extended service plan extends mileage to 150,000, mi and 15 years. Vehicle has exhaust leak which triggered check engine light. Could also possibly cause carbon monoxide poisoning
Corrective Action:
Mounting bracket for exhaust in front develops a leak at a cross member. GMC is aware of the issue and has refused to honor their extended warranty for the 2021 model year on my 2022 Buick that was delivered in 2021 due to mileage even though the extended service plan extends mileage to 150,000, mi and 15 years. Vehicle has exhaust leak which triggered check engine light. Could also possibly cause carbon monoxide poisoning
Additional Notes:
Mounting bracket for exhaust in front develops a leak at a cross member. GMC is aware of the issue and has refused to honor their extended warranty for the 2021 model year on my 2022 Buick that was delivered in 2021 due to mileage even though the extended service plan extends mileage to 150,000, mi and 15 years. Vehicle has exhaust leak which triggered check engine light. Could also possibly cause carbon monoxide poisoning
Mfg Campaign: 11558387
Recall Date: Dec 4, 2023
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front windshield has Shadows when high beams pointed on objects like Signs traffic lights or lights from a moderate distance, issue only shown at night when your high beams pointed on signs, in addition to Road lights from moderate distance shows duplicate lights until you get closer in order for the two lights to be Unified as one object. As you can see in the three attached pictures, all the signs has a shadow in addition to the lights it shows that there is another light under the original light while in fact there is only one
Corrective Action:
Front windshield has Shadows when high beams pointed on objects like Signs traffic lights or lights from a moderate distance, issue only shown at night when your high beams pointed on signs, in addition to Road lights from moderate distance shows duplicate lights until you get closer in order for the two lights to be Unified as one object. As you can see in the three attached pictures, all the signs has a shadow in addition to the lights it shows that there is another light under the original light while in fact there is only one
Additional Notes:
Front windshield has Shadows when high beams pointed on objects like Signs traffic lights or lights from a moderate distance, issue only shown at night when your high beams pointed on signs, in addition to Road lights from moderate distance shows duplicate lights until you get closer in order for the two lights to be Unified as one object. As you can see in the three attached pictures, all the signs has a shadow in addition to the lights it shows that there is another light under the original light while in fact there is only one
Mfg Campaign: 11537807
Recall Date: Aug 10, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have a 2022 Buick Enclave Avenir. I purchased the car Dec 2021. I received a low pressure indicator October 26, 2022 in which I had the tire repaired. The brakes started grinding in December of 2022. I took it to the local dealership several times and have called to report the issue as well. On one visit the brake pads were repaired because of a bulletin received from GM. A few days after the replacement, the brakes are still grinding. (see attached documents) I called the dealership again and was told, I assure you that you are not the only one. There are at least 4-5 other customers in my area having the same issue and there is nothing the dealership can do until they receive instructions from GM. What can be done about this? I am concerned with this issue and would like to see it resolved or get a replacement. I have not received a follow up call regarding this issue from the local dealership or GM. My family is important to me and I am not comfortable continuing to own this vehicle without a resolve.
Corrective Action:
I have a 2022 Buick Enclave Avenir. I purchased the car Dec 2021. I received a low pressure indicator October 26, 2022 in which I had the tire repaired. The brakes started grinding in December of 2022. I took it to the local dealership several times and have called to report the issue as well. On one visit the brake pads were repaired because of a bulletin received from GM. A few days after the replacement, the brakes are still grinding. (see attached documents) I called the dealership again and was told, I assure you that you are not the only one. There are at least 4-5 other customers in my area having the same issue and there is nothing the dealership can do until they receive instructions from GM. What can be done about this? I am concerned with this issue and would like to see it resolved or get a replacement. I have not received a follow up call regarding this issue from the local dealership or GM. My family is important to me and I am not comfortable continuing to own this vehicle without a resolve.
Additional Notes:
I have a 2022 Buick Enclave Avenir. I purchased the car Dec 2021. I received a low pressure indicator October 26, 2022 in which I had the tire repaired. The brakes started grinding in December of 2022. I took it to the local dealership several times and have called to report the issue as well. On one visit the brake pads were repaired because of a bulletin received from GM. A few days after the replacement, the brakes are still grinding. (see attached documents) I called the dealership again and was told, I assure you that you are not the only one. There are at least 4-5 other customers in my area having the same issue and there is nothing the dealership can do until they receive instructions from GM. What can be done about this? I am concerned with this issue and would like to see it resolved or get a replacement. I have not received a follow up call regarding this issue from the local dealership or GM. My family is important to me and I am not comfortable continuing to own this vehicle without a resolve.
Mfg Campaign: 11514206
Recall Date: Mar 28, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Corrective Action:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Additional Notes:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Mfg Campaign: 11498276
Recall Date: Dec 20, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Corrective Action:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Additional Notes:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Mfg Campaign: 11498276
Recall Date: Dec 20, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Corrective Action:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Additional Notes:
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Mfg Campaign: 11498276
Recall Date: Dec 20, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Corrective Action:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Additional Notes:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Mfg Campaign: 11473357
Recall Date: Jul 11, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Corrective Action:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Additional Notes:
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Mfg Campaign: 11473357
Recall Date: Jul 11, 2022
General Motors, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Buick Enclave. The contact stated while driving 75 MPH, she heard an abnormal loud popping noise coming from the exterior of the vehicle. The contact veered to the side of the road and inspected the vehicle and noticed that the sunroof glass had shattered. The contact stated there was no object that had struck the sunroof nor any other vehicle nearby that could have caused the sunroof to shatter. The contact was able to continue to drive and the vehicle was taken to a local dealer who inspected the vehicle but could not determine the cause of the failure. The dealer replaced the sunroof glass. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Corrective Action:
The contact owns a 2022 Buick Enclave. The contact stated while driving 75 MPH, she heard an abnormal loud popping noise coming from the exterior of the vehicle. The contact veered to the side of the road and inspected the vehicle and noticed that the sunroof glass had shattered. The contact stated there was no object that had struck the sunroof nor any other vehicle nearby that could have caused the sunroof to shatter. The contact was able to continue to drive and the vehicle was taken to a local dealer who inspected the vehicle but could not determine the cause of the failure. The dealer replaced the sunroof glass. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Additional Notes:
The contact owns a 2022 Buick Enclave. The contact stated while driving 75 MPH, she heard an abnormal loud popping noise coming from the exterior of the vehicle. The contact veered to the side of the road and inspected the vehicle and noticed that the sunroof glass had shattered. The contact stated there was no object that had struck the sunroof nor any other vehicle nearby that could have caused the sunroof to shatter. The contact was able to continue to drive and the vehicle was taken to a local dealer who inspected the vehicle but could not determine the cause of the failure. The dealer replaced the sunroof glass. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Mfg Campaign: 11454852
Recall Date: Mar 2, 2022
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