Complaints & Recalls
Consumer Complaints
9 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Corrective Action:
The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Additional Notes:
The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Mfg Campaign: 11669437
Recall Date: Jun 26, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I own a 2024 Buick Enclave Avenir the steering wheel has a Whining Noise when vehicle is in motion or standing when turning the steering wheel. The Air Bag is in the steering wheel I am concerned if there is a problem with the steering wheel if the Air Bag could eject from the steering wheel causing an accident when vehicle is in motion. Took it to my dealership following is an E-mail sent to me. Even though it's built in late 2023 it's a 2024. So that bulletin doesn't pertain to your vehicle, but I will ask today if there is a 2024 Buick Enclave Avenir on the lot and I'll try to see but if there's no 2024, I have to wait to see what GM says because that bulletin doesn't work for your newer vehicle. Also, the 2023 Buick Enclave is different when it comes to the steering. For example, a 2023 Buick enclave has a bulletin #PIT5987: Whining Noise from Steering - (Feb 17, 2023) that is a whining noise from the steering but that only pertains to a 2022-2023. Thats what service manager acquired about if the 2024 would follow that same bulletin ---Date of manufacture of my Buick was December 2023.
Corrective Action:
I own a 2024 Buick Enclave Avenir the steering wheel has a Whining Noise when vehicle is in motion or standing when turning the steering wheel. The Air Bag is in the steering wheel I am concerned if there is a problem with the steering wheel if the Air Bag could eject from the steering wheel causing an accident when vehicle is in motion. Took it to my dealership following is an E-mail sent to me. Even though it's built in late 2023 it's a 2024. So that bulletin doesn't pertain to your vehicle, but I will ask today if there is a 2024 Buick Enclave Avenir on the lot and I'll try to see but if there's no 2024, I have to wait to see what GM says because that bulletin doesn't work for your newer vehicle. Also, the 2023 Buick Enclave is different when it comes to the steering. For example, a 2023 Buick enclave has a bulletin #PIT5987: Whining Noise from Steering - (Feb 17, 2023) that is a whining noise from the steering but that only pertains to a 2022-2023. Thats what service manager acquired about if the 2024 would follow that same bulletin ---Date of manufacture of my Buick was December 2023.
Additional Notes:
I own a 2024 Buick Enclave Avenir the steering wheel has a Whining Noise when vehicle is in motion or standing when turning the steering wheel. The Air Bag is in the steering wheel I am concerned if there is a problem with the steering wheel if the Air Bag could eject from the steering wheel causing an accident when vehicle is in motion. Took it to my dealership following is an E-mail sent to me. Even though it's built in late 2023 it's a 2024. So that bulletin doesn't pertain to your vehicle, but I will ask today if there is a 2024 Buick Enclave Avenir on the lot and I'll try to see but if there's no 2024, I have to wait to see what GM says because that bulletin doesn't work for your newer vehicle. Also, the 2023 Buick Enclave is different when it comes to the steering. For example, a 2023 Buick enclave has a bulletin #PIT5987: Whining Noise from Steering - (Feb 17, 2023) that is a whining noise from the steering but that only pertains to a 2022-2023. Thats what service manager acquired about if the 2024 would follow that same bulletin ---Date of manufacture of my Buick was December 2023.
Mfg Campaign: 11610984
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591498
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591498
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Driver & Passenger seatbelts extremely difficult to securely latch.. Buick Service on May 15, 2024. Problem confirmed, replacement seatbelts, parts ordered.
Corrective Action:
Driver & Passenger seatbelts extremely difficult to securely latch.. Buick Service on May 15, 2024. Problem confirmed, replacement seatbelts, parts ordered.
Additional Notes:
Driver & Passenger seatbelts extremely difficult to securely latch.. Buick Service on May 15, 2024. Problem confirmed, replacement seatbelts, parts ordered.
Mfg Campaign: 11588918
Recall Date: May 15, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Corrective Action:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Additional Notes:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Mfg Campaign: 11581480
Recall Date: Apr 6, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Corrective Action:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Additional Notes:
DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE
Mfg Campaign: 11581480
Recall Date: Apr 6, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Corrective Action:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Additional Notes:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Mfg Campaign: 11572249
Recall Date: Feb 15, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Corrective Action:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Additional Notes:
Motor vehicle accident 12/9/2023 in which I was struck from behind by fast moving vehicle, and forced into vehicle directly in front of my vehicle. No driver airbag deployment, nor did my seatbelt lock, as verified by responding officer.
Mfg Campaign: 11572249
Recall Date: Feb 15, 2024
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