Complaints & Recalls
Consumer Complaints
12 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Corrective Action:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Additional Notes:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Mfg Campaign: 11676793
Recall Date: Jul 28, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Corrective Action:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Additional Notes:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Mfg Campaign: 11676793
Recall Date: Jul 28, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Corrective Action:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Additional Notes:
On 7/20/2025 the following warnings were displayed: Brake System Warning Light (BRAKE), ABS Warning Light, Lane keep Assist Light is white, Automatic Emergency Braking Disabled light stayed on, Traction Control system (TCS) electronic stability control light stays on. Messages: Auto Hold Unavailable, Service Brake Assist, Service ESC, Service Stability Control: Your vehicle may be hard to control in certain driving conditions, schedule service soon. On page 103 in the owner's manual the warning for the Brake system warning light said Driving with the warning light on can lead to a crash. Have the vehicle towed for service. I had it towed to a local GMC /Buick service department. My safety and the safety of others were put at risk if the car did not brake. Could have led to a crash. The problem has been confirmed by the dealer. They indicated the Brake Master Cylinder needs to be replaced. ( 7/28/2025 I was told it was on back order, when available is unknown) Warning lamps etc have been described above. I had just pulled into the driveway of a friend and got all the warning lights.
Mfg Campaign: 11676793
Recall Date: Jul 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2025 Buick Enclave. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired due to parts being on backorder. After investigating the failure, the contact related the failure to Service Update: N242482170. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 650.
Corrective Action:
The contact owns a 2025 Buick Enclave. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired due to parts being on backorder. After investigating the failure, the contact related the failure to Service Update: N242482170. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 650.
Additional Notes:
The contact owns a 2025 Buick Enclave. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the brake master cylinder. The vehicle was not repaired due to parts being on backorder. After investigating the failure, the contact related the failure to Service Update: N242482170. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 650.
Mfg Campaign: 11673412
Recall Date: Jul 14, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is no manual door unlock for the driver or front passenger. I’ve contacted Buick and the dealership and they have verified in the event of an electrical failure or fire there is no way to unlock the front doors to exit the vehicle.
Corrective Action:
There is no manual door unlock for the driver or front passenger. I’ve contacted Buick and the dealership and they have verified in the event of an electrical failure or fire there is no way to unlock the front doors to exit the vehicle.
Additional Notes:
There is no manual door unlock for the driver or front passenger. I’ve contacted Buick and the dealership and they have verified in the event of an electrical failure or fire there is no way to unlock the front doors to exit the vehicle.
Mfg Campaign: 11668286
Recall Date: Jun 21, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
as someone who has been in the car business his entire life, the below TSB is utter bullshit. My 2025 enclave with 3400 miles on it had a catastrophic and copious amount of transmission fluid. on my tile floor in my garage and all over my driveway a minimum of 5 to 7 quarts.. had my wife been driving the car with my grandchildren as a guarantee it would’ve locked the transmission up and evacuated all the oil as it is on the high-pressure side of the pump. Based on my knowledge of recalls, this should be a stop sale and a recall, not a TSB why have they been given a pass on this? https://static.nhtsa.gov/odi/tsbs/2025/MC-11014291-0001.pdf
Corrective Action:
as someone who has been in the car business his entire life, the below TSB is utter bullshit. My 2025 enclave with 3400 miles on it had a catastrophic and copious amount of transmission fluid. on my tile floor in my garage and all over my driveway a minimum of 5 to 7 quarts.. had my wife been driving the car with my grandchildren as a guarantee it would’ve locked the transmission up and evacuated all the oil as it is on the high-pressure side of the pump. Based on my knowledge of recalls, this should be a stop sale and a recall, not a TSB why have they been given a pass on this? https://static.nhtsa.gov/odi/tsbs/2025/MC-11014291-0001.pdf
Additional Notes:
as someone who has been in the car business his entire life, the below TSB is utter bullshit. My 2025 enclave with 3400 miles on it had a catastrophic and copious amount of transmission fluid. on my tile floor in my garage and all over my driveway a minimum of 5 to 7 quarts.. had my wife been driving the car with my grandchildren as a guarantee it would’ve locked the transmission up and evacuated all the oil as it is on the high-pressure side of the pump. Based on my knowledge of recalls, this should be a stop sale and a recall, not a TSB why have they been given a pass on this? https://static.nhtsa.gov/odi/tsbs/2025/MC-11014291-0001.pdf
Mfg Campaign: 11668374
Recall Date: Jun 21, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the interstate and the car just shut off. I was on the left lane and cars were honking and tailing me as I was trying to get off. I could not get off on the left and had to drift across to the right side. Thank God it was downhill. I drifted to the exit and went off onto the grass. My safety was at risk to the fullest. I am very lucky I was not killed as well as my sister! It was the most frightening experience. The car was towed to Pensacola Step one dealership. The manager of service says it needs a new engine. The car is only 6 months old! No warnings until it shut off, the gas peddle didn't work and I don't remember what it said I was a wreck.
Corrective Action:
I was driving on the interstate and the car just shut off. I was on the left lane and cars were honking and tailing me as I was trying to get off. I could not get off on the left and had to drift across to the right side. Thank God it was downhill. I drifted to the exit and went off onto the grass. My safety was at risk to the fullest. I am very lucky I was not killed as well as my sister! It was the most frightening experience. The car was towed to Pensacola Step one dealership. The manager of service says it needs a new engine. The car is only 6 months old! No warnings until it shut off, the gas peddle didn't work and I don't remember what it said I was a wreck.
Additional Notes:
I was driving on the interstate and the car just shut off. I was on the left lane and cars were honking and tailing me as I was trying to get off. I could not get off on the left and had to drift across to the right side. Thank God it was downhill. I drifted to the exit and went off onto the grass. My safety was at risk to the fullest. I am very lucky I was not killed as well as my sister! It was the most frightening experience. The car was towed to Pensacola Step one dealership. The manager of service says it needs a new engine. The car is only 6 months old! No warnings until it shut off, the gas peddle didn't work and I don't remember what it said I was a wreck.
Mfg Campaign: 11660010
Recall Date: May 9, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We experienced a spontaneous sunroof explosion. Vehicle was towed to the dealership. Sunroof is being replaced under warrenty. The vehicle is presently stored underroof at Barkley GMC, Tuscaloosa, AL. After the very loud explosion, I pulled to the side of the road and engaged On-Star for a wrecker. There were no warning lights... just a spontaneous explosion ... blew out the entire sunroof.
Corrective Action:
We experienced a spontaneous sunroof explosion. Vehicle was towed to the dealership. Sunroof is being replaced under warrenty. The vehicle is presently stored underroof at Barkley GMC, Tuscaloosa, AL. After the very loud explosion, I pulled to the side of the road and engaged On-Star for a wrecker. There were no warning lights... just a spontaneous explosion ... blew out the entire sunroof.
Additional Notes:
We experienced a spontaneous sunroof explosion. Vehicle was towed to the dealership. Sunroof is being replaced under warrenty. The vehicle is presently stored underroof at Barkley GMC, Tuscaloosa, AL. After the very loud explosion, I pulled to the side of the road and engaged On-Star for a wrecker. There were no warning lights... just a spontaneous explosion ... blew out the entire sunroof.
Mfg Campaign: 11654537
Recall Date: Apr 14, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Check engine light came on first and then the infotainment went blank for three days. Took to dealership for the software update which shut the infotainment system down completely.
Corrective Action:
Check engine light came on first and then the infotainment went blank for three days. Took to dealership for the software update which shut the infotainment system down completely.
Additional Notes:
Check engine light came on first and then the infotainment went blank for three days. Took to dealership for the software update which shut the infotainment system down completely.
Mfg Campaign: 11653173
Recall Date: Apr 7, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Potential Consequences:
The contact owns a 2025 Buick Enclave. The contact stated that while driving 40 MPH, the brakes started to squeak. There were no warning lights illuminated. The brake pad life percentage was going down daily. The vehicle was taken to the local dealer, where it was diagnosed that the front and rear brake pads needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Buick Enclave. The contact stated that while driving 40 MPH, the brakes started to squeak. There were no warning lights illuminated. The brake pad life percentage was going down daily. The vehicle was taken to the local dealer, where it was diagnosed that the front and rear brake pads needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Buick Enclave. The contact stated that while driving 40 MPH, the brakes started to squeak. There were no warning lights illuminated. The brake pad life percentage was going down daily. The vehicle was taken to the local dealer, where it was diagnosed that the front and rear brake pads needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 3,000.
Mfg Campaign: 11646657
Recall Date: Mar 6, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Corrective Action:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Additional Notes:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Mfg Campaign: 11621571
Recall Date: Oct 23, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Corrective Action:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Additional Notes:
The contact owns a 2025 Buick Enclave. The contact stated that while operating the vehicle, the display screen intermittently malfunctioned and only a black image was displayed. During the failure, several safety features were unavailable to the driver. The speedometer, fuel gauge, TPMS, and the backup camera were unavailable. The vehicle was taken to the local dealer who reprogrammed the display unit, but the failure reoccurred intermittently. The manufacturer was notified of the failure. The failure mileage was 800.
Mfg Campaign: 11621571
Recall Date: Oct 23, 2024
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