Complaints & Recalls
Consumer Complaints
5 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on interstate highway, CEL illuminated. When able to stop and check, DTC codes P1467 & P146b where detected. These codes deal with the Evap Purge system. The pump was recalled in model year 2021 for the make, model and engine in this vehicle. Failure to fix this issue results in increased fuel vapor escaping to the atmosphere as well as potential system damage. Since the same part was faulty in the previous model year, it seems GM did not correct the issue. A recall should be issued or an extended warranty with reimbursement in the 2022 model year also. Thank you.
Corrective Action:
While driving on interstate highway, CEL illuminated. When able to stop and check, DTC codes P1467 & P146b where detected. These codes deal with the Evap Purge system. The pump was recalled in model year 2021 for the make, model and engine in this vehicle. Failure to fix this issue results in increased fuel vapor escaping to the atmosphere as well as potential system damage. Since the same part was faulty in the previous model year, it seems GM did not correct the issue. A recall should be issued or an extended warranty with reimbursement in the 2022 model year also. Thank you.
Additional Notes:
While driving on interstate highway, CEL illuminated. When able to stop and check, DTC codes P1467 & P146b where detected. These codes deal with the Evap Purge system. The pump was recalled in model year 2021 for the make, model and engine in this vehicle. Failure to fix this issue results in increased fuel vapor escaping to the atmosphere as well as potential system damage. Since the same part was faulty in the previous model year, it seems GM did not correct the issue. A recall should be issued or an extended warranty with reimbursement in the 2022 model year also. Thank you.
Mfg Campaign: 11593192
Recall Date: Jun 8, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Buick Encore. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the GMC mobile app alerted the contact of emissions failures and advised to contact the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that the emission pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred 9-months later. The vehicle was taken to a second dealer, Simms Chevrolet Co (4220 W Vienna Rd, Clio, MI 48420) where it was diagnosed that the emission pump had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,474.
Corrective Action:
The contact owns a 2022 Buick Encore. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the GMC mobile app alerted the contact of emissions failures and advised to contact the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that the emission pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred 9-months later. The vehicle was taken to a second dealer, Simms Chevrolet Co (4220 W Vienna Rd, Clio, MI 48420) where it was diagnosed that the emission pump had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,474.
Additional Notes:
The contact owns a 2022 Buick Encore. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the GMC mobile app alerted the contact of emissions failures and advised to contact the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that the emission pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred 9-months later. The vehicle was taken to a second dealer, Simms Chevrolet Co (4220 W Vienna Rd, Clio, MI 48420) where it was diagnosed that the emission pump had failed and needed to be replaced. The dealer ordered the part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,474.
Mfg Campaign: 11585917
Recall Date: Apr 29, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Buick Encore. The contact stated that while parked and refueling the vehicle, the contact observed an abnormal gasoline odor. Additionally, when the contact entered the vehicle there was an abnormally strong strong gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 22,786.
Corrective Action:
The contact owns a 2022 Buick Encore. The contact stated that while parked and refueling the vehicle, the contact observed an abnormal gasoline odor. Additionally, when the contact entered the vehicle there was an abnormally strong strong gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 22,786.
Additional Notes:
The contact owns a 2022 Buick Encore. The contact stated that while parked and refueling the vehicle, the contact observed an abnormal gasoline odor. Additionally, when the contact entered the vehicle there was an abnormally strong strong gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 22,786.
Mfg Campaign: 11584477
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelts on my year old Encore with only 15k are frayed and unraveling, I am having the vehicle in for other unrelated repairs on Friday and will be certain to inform the dealership at that time but feel that this is extremely dangerous and totally unacceptable in a year old vehicle and I feel like I or my passengers could be injured or thrown from the vehicle in the event of an accident, no warning lamps or messages prior to failure.
Corrective Action:
Seatbelts on my year old Encore with only 15k are frayed and unraveling, I am having the vehicle in for other unrelated repairs on Friday and will be certain to inform the dealership at that time but feel that this is extremely dangerous and totally unacceptable in a year old vehicle and I feel like I or my passengers could be injured or thrown from the vehicle in the event of an accident, no warning lamps or messages prior to failure.
Additional Notes:
Seatbelts on my year old Encore with only 15k are frayed and unraveling, I am having the vehicle in for other unrelated repairs on Friday and will be certain to inform the dealership at that time but feel that this is extremely dangerous and totally unacceptable in a year old vehicle and I feel like I or my passengers could be injured or thrown from the vehicle in the event of an accident, no warning lamps or messages prior to failure.
Mfg Campaign: 11523365
Recall Date: May 22, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
None of my air bags went off in my car and my car was totalled. My insurance company has possession of the car now.
Corrective Action:
None of my air bags went off in my car and my car was totalled. My insurance company has possession of the car now.
Additional Notes:
None of my air bags went off in my car and my car was totalled. My insurance company has possession of the car now.
Mfg Campaign: 11520170
Recall Date: May 3, 2023
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