Complaints & Recalls
Consumer Complaints
20 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that the infotainment center and instrument panel would intermittently black out, whether driving at various speeds or idling. The contact stated that they would have to turn the vehicle off, then restart to get the areas to illuminate and display proper information, at times, more than once. The vehicle was taken to the dealer a total of 3 times. The first time the vehicle was taken to the dealer, the dealer rebooted both systems. The failure persisted. The second time, the vehicle was taken to the dealer, who reprogrammed the two systems. The failure continued. The third time the vehicle was taken to the dealer, the dealer diagnosed that the instrument panel screen needed to be replaced. The dealer informed that the vehicle needed a new instrument panel screen; however, the part was on backorder, therefore, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that the infotainment center and instrument panel would intermittently black out, whether driving at various speeds or idling. The contact stated that they would have to turn the vehicle off, then restart to get the areas to illuminate and display proper information, at times, more than once. The vehicle was taken to the dealer a total of 3 times. The first time the vehicle was taken to the dealer, the dealer rebooted both systems. The failure persisted. The second time, the vehicle was taken to the dealer, who reprogrammed the two systems. The failure continued. The third time the vehicle was taken to the dealer, the dealer diagnosed that the instrument panel screen needed to be replaced. The dealer informed that the vehicle needed a new instrument panel screen; however, the part was on backorder, therefore, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that the infotainment center and instrument panel would intermittently black out, whether driving at various speeds or idling. The contact stated that they would have to turn the vehicle off, then restart to get the areas to illuminate and display proper information, at times, more than once. The vehicle was taken to the dealer a total of 3 times. The first time the vehicle was taken to the dealer, the dealer rebooted both systems. The failure persisted. The second time, the vehicle was taken to the dealer, who reprogrammed the two systems. The failure continued. The third time the vehicle was taken to the dealer, the dealer diagnosed that the instrument panel screen needed to be replaced. The dealer informed that the vehicle needed a new instrument panel screen; however, the part was on backorder, therefore, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.
Mfg Campaign: 11677439
Recall Date: Jul 31, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25. Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn’t rectify the issue. Already has been in the shop for a week now.
Corrective Action:
Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25. Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn’t rectify the issue. Already has been in the shop for a week now.
Additional Notes:
Only had car since March and already had 2 issues. First, I had a check engine light in early May and took it to the shop and the problem was identified as a cracked fuel pipe. Had to wait almost 3 weeks for the park to finally get delivered to the dealership and was able to get fixed on 6/12/25. Then on 7/17/25 check engine light came on again. According to the Buick app, it was coming from my emission/evap system again. Took it the dealership on 7/21/25 and as of 7/27/25 it is still in the shop and they were unable to determine what is causing it. They have reached out to GMC which told them to do a ECU program reset which still didn’t rectify the issue. Already has been in the shop for a week now.
Mfg Campaign: 11676511
Recall Date: Jul 27, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Corrective Action:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Additional Notes:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Mfg Campaign: 11675250
Recall Date: Jul 22, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Corrective Action:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Additional Notes:
Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.
Mfg Campaign: 11675250
Recall Date: Jul 22, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash. The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat. Automatic car washes operate at 1,000–1,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim’s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner’s manual advising against automatic car washes. Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident. I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn’t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions. This is not cosmetic — it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.
Corrective Action:
Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash. The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat. Automatic car washes operate at 1,000–1,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim’s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner’s manual advising against automatic car washes. Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident. I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn’t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions. This is not cosmetic — it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.
Additional Notes:
Vehicle: 2025 Buick Envista Sport Touring Mileage: Under 5,082 miles Issue: Rear side window trim detachment I am reporting a rear window trim detachment that occurred after my 2025 Buick Envista Sport Touring went through a brushless automatic car wash. The driver-side rear window trim completely detached, and the passenger side is now partially detached. The detached piece was found inside the wash tunnel, confirming it came off during the wash. The trim is made of thin black metal and has sharp edges. The remaining trim is at risk of detaching during normal highway use, especially since I live near railroad crossings, and drive in Florida weather conditions including heavy rain, humidity, and heat. Automatic car washes operate at 1,000–1,200 psi, far exceeding any natural wind or rain conditions. This shows that the trim’s adhesive is not strong enough for routine car maintenance, even when used as intended. There was no warning in the owner’s manual advising against automatic car washes. Because the trim is in a blind spot, I cannot monitor it while driving. The dealership told me to retain the loose trim until replacement parts arrive, but that is unrealistic and unsafe. If the trim detaches at highway speed, it could become road debris, potentially hitting another vehicle or causing an accident. I have already reported this issue to the manufacturer, and it is being processed as a warranty repair. However, I was instructed to ensure the loose trim doesn’t fall off, as the dealership is required to return it to Buick. This expectation places unreasonable responsibility on the driver, despite the fact that the part is already failing under normal conditions. This is not cosmetic — it is a safety issue caused by insufficient adhesive or trim design. I respectfully request NHTSA investigate whether this defect warrants a Technical Service Bulletin or recall.
Mfg Campaign: 11674929
Recall Date: Jul 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Corrective Action:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Additional Notes:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Mfg Campaign: 11673551
Recall Date: Jul 15, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Corrective Action:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Additional Notes:
I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.
Mfg Campaign: 11673551
Recall Date: Jul 15, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions—especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.
Corrective Action:
Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions—especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.
Additional Notes:
Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my vehicle is available for inspection upon request. My safety and the safety of others are put at risk when this occurs. When both screens black out, I am unable to view critical vehicle information such as speed, fuel level, and mileage, which could lead to unsafe driving conditions—especially in high-traffic areas or at high speeds. The issue has been reproduced on multiple occasions. I have taken the vehicle to Jim Ellis Buick GMC of Atlanta for service on two separate occasions for this same issue. The dealership confirmed the problem and attempted to resolve it by reprogramming the radio. However, the issue persists. The vehicle has been inspected and serviced by the dealer but has not been inspected by the manufacturer, police, or insurance representatives to my knowledge. There were no warning lamps, error messages, or noticeable symptoms leading up to the blackout. The problem first appeared shortly after I purchased the vehicle.
Mfg Campaign: 11663568
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving my whole dashboard including the radio goes black. I brought the car in December 2024 and the first time it happened I thought I was tripping and said if it happened again I was going report it. Well yesterday it went black on me twice in one day two different times and that is scary because I was on the highway and didn’t know what was going on. This is a brand new car in it should not be doing this.
Corrective Action:
When driving my whole dashboard including the radio goes black. I brought the car in December 2024 and the first time it happened I thought I was tripping and said if it happened again I was going report it. Well yesterday it went black on me twice in one day two different times and that is scary because I was on the highway and didn’t know what was going on. This is a brand new car in it should not be doing this.
Additional Notes:
When driving my whole dashboard including the radio goes black. I brought the car in December 2024 and the first time it happened I thought I was tripping and said if it happened again I was going report it. Well yesterday it went black on me twice in one day two different times and that is scary because I was on the highway and didn’t know what was going on. This is a brand new car in it should not be doing this.
Mfg Campaign: 11661382
Recall Date: May 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed downhill, the vehicle started to shake abnormally. The contact stated that the check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle remained with the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed downhill, the vehicle started to shake abnormally. The contact stated that the check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle remained with the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving at an undisclosed speed downhill, the vehicle started to shake abnormally. The contact stated that the check engine warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle remained with the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Mfg Campaign: 11657551
Recall Date: Apr 29, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the information system screen that shows the speedometer, fuel center, radio, and displays go completely black and stay off for 30 seconds. They will restart and come back on. It will then stay on and then continue to flash on and off throughout driving. This poses a risk because I am not able to see any speedometer, see anything such as the distance between vehicles that show for safety and also causes me to think that car is shutting off each time it happens. There was no warning lights that pop on or any indication that it is going to happen. It just randomly does. Once it comes back on and reconnects to my phone, it will also cut off the sound every few minutes with brief pauses. All of this has happened more than one time of driving. Turning the car on and off did not help. I do have a scheduled appointment to get it into a dealer service center soon but I did see that this has happened on the 2024 model and it is now happening on the newer model too.
Corrective Action:
While driving the information system screen that shows the speedometer, fuel center, radio, and displays go completely black and stay off for 30 seconds. They will restart and come back on. It will then stay on and then continue to flash on and off throughout driving. This poses a risk because I am not able to see any speedometer, see anything such as the distance between vehicles that show for safety and also causes me to think that car is shutting off each time it happens. There was no warning lights that pop on or any indication that it is going to happen. It just randomly does. Once it comes back on and reconnects to my phone, it will also cut off the sound every few minutes with brief pauses. All of this has happened more than one time of driving. Turning the car on and off did not help. I do have a scheduled appointment to get it into a dealer service center soon but I did see that this has happened on the 2024 model and it is now happening on the newer model too.
Additional Notes:
While driving the information system screen that shows the speedometer, fuel center, radio, and displays go completely black and stay off for 30 seconds. They will restart and come back on. It will then stay on and then continue to flash on and off throughout driving. This poses a risk because I am not able to see any speedometer, see anything such as the distance between vehicles that show for safety and also causes me to think that car is shutting off each time it happens. There was no warning lights that pop on or any indication that it is going to happen. It just randomly does. Once it comes back on and reconnects to my phone, it will also cut off the sound every few minutes with brief pauses. All of this has happened more than one time of driving. Turning the car on and off did not help. I do have a scheduled appointment to get it into a dealer service center soon but I did see that this has happened on the 2024 model and it is now happening on the newer model too.
Mfg Campaign: 11655774
Recall Date: Apr 21, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Mfg Campaign: 11635880
Recall Date: Jan 14, 2025
General Motors, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Mfg Campaign: 11635880
Recall Date: Jan 14, 2025
General Motors, Llc
Defect Description:
COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.
Mfg Campaign: 11635880
Recall Date: Jan 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased the vehicle on 12/21/24, and I now have a check engine light with a code related to "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control, and monitor fuel consumption." I am not sure if my safety is at risk as the service center cannot currently schedule a service appointment to confirm the issue.
Corrective Action:
I purchased the vehicle on 12/21/24, and I now have a check engine light with a code related to "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control, and monitor fuel consumption." I am not sure if my safety is at risk as the service center cannot currently schedule a service appointment to confirm the issue.
Additional Notes:
I purchased the vehicle on 12/21/24, and I now have a check engine light with a code related to "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control, and monitor fuel consumption." I am not sure if my safety is at risk as the service center cannot currently schedule a service appointment to confirm the issue.
Mfg Campaign: 11633375
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When driving car the speedometer goes blank no way to tell how fast you are going. Police has pulled over for speeding over 15 miles the speed limit but there is no way to tell how fast you are going. Car screen where speedometer is appears as if the car was parker as it is turning off several times when the car is being driven. It has been to the shop once for a software update second time in the shop for a factory reset third time in the shop for nearly 25 days and noone tested the car to see if it was working properly. Car is having so many safety issues at this time. The dealership kicked the car out of the shop due to the demands of other cars that were sold from their dealership.
Corrective Action:
When driving car the speedometer goes blank no way to tell how fast you are going. Police has pulled over for speeding over 15 miles the speed limit but there is no way to tell how fast you are going. Car screen where speedometer is appears as if the car was parker as it is turning off several times when the car is being driven. It has been to the shop once for a software update second time in the shop for a factory reset third time in the shop for nearly 25 days and noone tested the car to see if it was working properly. Car is having so many safety issues at this time. The dealership kicked the car out of the shop due to the demands of other cars that were sold from their dealership.
Additional Notes:
When driving car the speedometer goes blank no way to tell how fast you are going. Police has pulled over for speeding over 15 miles the speed limit but there is no way to tell how fast you are going. Car screen where speedometer is appears as if the car was parker as it is turning off several times when the car is being driven. It has been to the shop once for a software update second time in the shop for a factory reset third time in the shop for nearly 25 days and noone tested the car to see if it was working properly. Car is having so many safety issues at this time. The dealership kicked the car out of the shop due to the demands of other cars that were sold from their dealership.
Mfg Campaign: 11623105
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Mfg Campaign: 11623116
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Corrective Action:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Additional Notes:
The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.
Mfg Campaign: 11623116
Recall Date: Nov 1, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Mfg Campaign: 11613955
Recall Date: Sep 11, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.
Mfg Campaign: 11613955
Recall Date: Sep 11, 2024
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