Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
Consumer Complaints
14 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The 3.6 liter engine in my 2018 Buick Lacrosse Avenir only has 53,939 when we experienced a thermostat failure. The engine temperature was dead cold, and the dual electric fans were running non-stop. When I scanned the trouble code, I found PO128 which points to a faulty thermostat. Because the thermostat is buried under the intake manifold, we had the local Buick dealership replace it at a cost of over $800.00. I don't feel that a car with so few miles should be experiencing a thermostat failure. But this seems to be a common problem with the GM 3.6 liter motor according to a number of Buick forums that I read after the problem occurred.
Corrective Action:
The 3.6 liter engine in my 2018 Buick Lacrosse Avenir only has 53,939 when we experienced a thermostat failure. The engine temperature was dead cold, and the dual electric fans were running non-stop. When I scanned the trouble code, I found PO128 which points to a faulty thermostat. Because the thermostat is buried under the intake manifold, we had the local Buick dealership replace it at a cost of over $800.00. I don't feel that a car with so few miles should be experiencing a thermostat failure. But this seems to be a common problem with the GM 3.6 liter motor according to a number of Buick forums that I read after the problem occurred.
Additional Notes:
The 3.6 liter engine in my 2018 Buick Lacrosse Avenir only has 53,939 when we experienced a thermostat failure. The engine temperature was dead cold, and the dual electric fans were running non-stop. When I scanned the trouble code, I found PO128 which points to a faulty thermostat. Because the thermostat is buried under the intake manifold, we had the local Buick dealership replace it at a cost of over $800.00. I don't feel that a car with so few miles should be experiencing a thermostat failure. But this seems to be a common problem with the GM 3.6 liter motor according to a number of Buick forums that I read after the problem occurred.
Mfg Campaign: 11623656
Recall Date: Nov 5, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Corrective Action:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Additional Notes:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Mfg Campaign: 11593626
Recall Date: Jun 11, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Corrective Action:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Additional Notes:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Mfg Campaign: 11593626
Recall Date: Jun 11, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Corrective Action:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Additional Notes:
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Mfg Campaign: 11593626
Recall Date: Jun 11, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Thermostat failure at 56,000 miles.
Corrective Action:
Thermostat failure at 56,000 miles.
Additional Notes:
Thermostat failure at 56,000 miles.
Mfg Campaign: 11561626
Recall Date: Dec 23, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Buick Lacrosse. The contact stated that the key fob failed to open the doors and the vehicle was unable to be restarted. The failure had recurred on several occasions. The contact stated that the batteries in the key fob were replaced but the failure persisted. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2018 Buick Lacrosse. The contact stated that the key fob failed to open the doors and the vehicle was unable to be restarted. The failure had recurred on several occasions. The contact stated that the batteries in the key fob were replaced but the failure persisted. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2018 Buick Lacrosse. The contact stated that the key fob failed to open the doors and the vehicle was unable to be restarted. The failure had recurred on several occasions. The contact stated that the batteries in the key fob were replaced but the failure persisted. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 100,000.
Mfg Campaign: 11554335
Recall Date: Nov 9, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Corrective Action:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Additional Notes:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Mfg Campaign: 11523910
Recall Date: May 25, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Corrective Action:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Additional Notes:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Mfg Campaign: 11523910
Recall Date: May 25, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Corrective Action:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Additional Notes:
I have brought my 2018 Buick Lacrosse to two different Buick dealerships who say that even though a special instruction letter was recognized and a recall was observed, because my check light went out and the codes on the car where cleared, they will not fix either recall. On three different occasions, the car slowed down to a crawl speed, the check engine light went on and the brakes applied themselves. Also across the dash was displayed 'service transmission'. I thought it was the accelerator pedal position sensor, but it may be a transmission problem. I've had it towed on three different occasions and had the battery replaced. Neither dealership will not fix the problem, however.
Mfg Campaign: 11523910
Recall Date: May 25, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When I tried to stop at the traffic light, the car suddenly accelerated and went forward. At that time, the car brake was engaged. On the same day; When I tried to go forward at the traffic light, the car suddenly accelerated. The dealer service center said, "We cannot find any issue with the transmission."
Corrective Action:
When I tried to stop at the traffic light, the car suddenly accelerated and went forward. At that time, the car brake was engaged. On the same day; When I tried to go forward at the traffic light, the car suddenly accelerated. The dealer service center said, "We cannot find any issue with the transmission."
Additional Notes:
When I tried to stop at the traffic light, the car suddenly accelerated and went forward. At that time, the car brake was engaged. On the same day; When I tried to go forward at the traffic light, the car suddenly accelerated. The dealer service center said, "We cannot find any issue with the transmission."
Mfg Campaign: 11448073
Recall Date: Jan 19, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF SUDDENLY. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER UPDATED THE SOFTWARE , BUT COULD NOT GUARANTEE THE FAILURE WOULD NOT RECUR. *JS
Corrective Action:
2018 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF SUDDENLY. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER UPDATED THE SOFTWARE , BUT COULD NOT GUARANTEE THE FAILURE WOULD NOT RECUR. *JS
Additional Notes:
2018 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF SUDDENLY. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER UPDATED THE SOFTWARE , BUT COULD NOT GUARANTEE THE FAILURE WOULD NOT RECUR. *JS
Mfg Campaign: 11302016
Recall Date: Jan 27, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I RECEIVED A NOTICE FROM GM THAT MY VEHICLE WITH THE ELECTRICAL CONNECTION TO THE ACCELERATOR PEDAL WHICH COULD CAUSE A A REDUCED POWER AND ACCELERATION CONDITION. HOWEVER, THIS IS NOT A RECALL AND I SHOULD NOT SEEK A REPAIR UNTIL I HAVE EVIDENCE THAT MY VEHICLE HAS THIS PROBLEM. THIS SOUNDS LIKE A SERIOUS SAFETY RISK TO ME. IF THIS CONDITION OCCURS WHEN I AM MERGING INTO TRAFFIC ON AN INTERSTATE, IT COULD CAUSE A SERIOUS ACCIDENT. APPARENTLY OWNERS ARE SUPPOSED TO WAIT FOR SUCH AN OCCURRENCE IN ORDER TO GATHER EVIDENCE OF A NEED FOR A REPAIR. I WANT GM TO TELL ME IF MY VEHICLE HAS THIS DEFECT IN ADVANCE AND, IF SO, REPAIR IT BEFORE THE DISASTER OCCURS.
Corrective Action:
I RECEIVED A NOTICE FROM GM THAT MY VEHICLE WITH THE ELECTRICAL CONNECTION TO THE ACCELERATOR PEDAL WHICH COULD CAUSE A A REDUCED POWER AND ACCELERATION CONDITION. HOWEVER, THIS IS NOT A RECALL AND I SHOULD NOT SEEK A REPAIR UNTIL I HAVE EVIDENCE THAT MY VEHICLE HAS THIS PROBLEM. THIS SOUNDS LIKE A SERIOUS SAFETY RISK TO ME. IF THIS CONDITION OCCURS WHEN I AM MERGING INTO TRAFFIC ON AN INTERSTATE, IT COULD CAUSE A SERIOUS ACCIDENT. APPARENTLY OWNERS ARE SUPPOSED TO WAIT FOR SUCH AN OCCURRENCE IN ORDER TO GATHER EVIDENCE OF A NEED FOR A REPAIR. I WANT GM TO TELL ME IF MY VEHICLE HAS THIS DEFECT IN ADVANCE AND, IF SO, REPAIR IT BEFORE THE DISASTER OCCURS.
Additional Notes:
I RECEIVED A NOTICE FROM GM THAT MY VEHICLE WITH THE ELECTRICAL CONNECTION TO THE ACCELERATOR PEDAL WHICH COULD CAUSE A A REDUCED POWER AND ACCELERATION CONDITION. HOWEVER, THIS IS NOT A RECALL AND I SHOULD NOT SEEK A REPAIR UNTIL I HAVE EVIDENCE THAT MY VEHICLE HAS THIS PROBLEM. THIS SOUNDS LIKE A SERIOUS SAFETY RISK TO ME. IF THIS CONDITION OCCURS WHEN I AM MERGING INTO TRAFFIC ON AN INTERSTATE, IT COULD CAUSE A SERIOUS ACCIDENT. APPARENTLY OWNERS ARE SUPPOSED TO WAIT FOR SUCH AN OCCURRENCE IN ORDER TO GATHER EVIDENCE OF A NEED FOR A REPAIR. I WANT GM TO TELL ME IF MY VEHICLE HAS THIS DEFECT IN ADVANCE AND, IF SO, REPAIR IT BEFORE THE DISASTER OCCURS.
Mfg Campaign: 11258360
Recall Date: Sep 26, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
IF STOPPED UPHILL AND THE AUTO STOP ACTIVATES, WHEN YOU RELEASE THE BRAKE THE CAR CAN ROLL BACK, AND THE WAY PEOPLE STOP ON TOP OF YOU THESE DAYS YOUR CAR CAN ROLL BACK INTO THEM AND YOU HAVE TO REPAIR THEIR CAR. PLUS IT ACTUALLY TAKES MORE GAS THAN MY V8 2016 GMC SIERRA THAT DOESN'T STOP WHEN TRAVELING FROM MY FUELING LOCATION TO MY HOME, PER THE CARS OWN COMPUTER SYSTEM
Corrective Action:
IF STOPPED UPHILL AND THE AUTO STOP ACTIVATES, WHEN YOU RELEASE THE BRAKE THE CAR CAN ROLL BACK, AND THE WAY PEOPLE STOP ON TOP OF YOU THESE DAYS YOUR CAR CAN ROLL BACK INTO THEM AND YOU HAVE TO REPAIR THEIR CAR. PLUS IT ACTUALLY TAKES MORE GAS THAN MY V8 2016 GMC SIERRA THAT DOESN'T STOP WHEN TRAVELING FROM MY FUELING LOCATION TO MY HOME, PER THE CARS OWN COMPUTER SYSTEM
Additional Notes:
IF STOPPED UPHILL AND THE AUTO STOP ACTIVATES, WHEN YOU RELEASE THE BRAKE THE CAR CAN ROLL BACK, AND THE WAY PEOPLE STOP ON TOP OF YOU THESE DAYS YOUR CAR CAN ROLL BACK INTO THEM AND YOU HAVE TO REPAIR THEIR CAR. PLUS IT ACTUALLY TAKES MORE GAS THAN MY V8 2016 GMC SIERRA THAT DOESN'T STOP WHEN TRAVELING FROM MY FUELING LOCATION TO MY HOME, PER THE CARS OWN COMPUTER SYSTEM
Mfg Campaign: 11160527
Recall Date: Dec 10, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.
Corrective Action:
I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.
Additional Notes:
I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.
Mfg Campaign: 11139466
Recall Date: Oct 10, 2018
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury