Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2022 Cadillac CT4 and CT5 vehicles. The roof rail side-curtain air bags may not have been installed correctly, which could result in an improper air bag deployment during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212342780
Recall Date: Aug 5, 2021
Consumer Complaints
7 ComplaintsGeneral Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Corrective Action:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Additional Notes:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Mfg Campaign: 11648919
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Corrective Action:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Additional Notes:
The front wheels are locking up sometimes when either hitting a bump in the road or just out of the blue while driving. The auto braking will engage quickly and then shut off.
Mfg Campaign: 11648919
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576798
Recall Date: Mar 12, 2024
General Motors, Llc
Defect Description:
STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER
Potential Consequences:
2022 CADILLAC CT5. CONSUMER WRITES IN REGARD TO SHORTAGE OF COMPUTER CHIPS FOR VEHICLES HEATED STEERING WHEEL.
Corrective Action:
2022 CADILLAC CT5. CONSUMER WRITES IN REGARD TO SHORTAGE OF COMPUTER CHIPS FOR VEHICLES HEATED STEERING WHEEL.
Additional Notes:
2022 CADILLAC CT5. CONSUMER WRITES IN REGARD TO SHORTAGE OF COMPUTER CHIPS FOR VEHICLES HEATED STEERING WHEEL.
Mfg Campaign: 11504437
Recall Date: Jan 30, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Cadillac CT5. The contact stated that while driving at an undisclosed speed, the Service Restraint System message was displayed. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,500.
Corrective Action:
The contact owns a 2022 Cadillac CT5. The contact stated that while driving at an undisclosed speed, the Service Restraint System message was displayed. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,500.
Additional Notes:
The contact owns a 2022 Cadillac CT5. The contact stated that while driving at an undisclosed speed, the Service Restraint System message was displayed. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,500.
Mfg Campaign: 11487338
Recall Date: Sep 30, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased vehicle on 7/28/22 from Bayview Cadillac in Fort Lauderdale, Florida. On August 2, 2022, I noticed that my brakes were making a loud, harsh, scraping noise when coming to a full stop. Brakes also felt like they were going to lock up or stutter. On August 3, 2022, I brought the car back to the dealership to be serviced. On August 4, 2022, dealership told me that GM and Brembo (brake manufacturer) KNEW of this issue and were working on a bulletin to fix issue but that the bulletin would not be issued until late 2022 or early 2023. GM refused to take back vehicle in this dangerous condition with faulty brakes. Apparently ALL Brembo brakes across many different car manufacturers are having same issue. GM states it is "not a safety concern", however, the brakes are clearly faulty and dangerous. NHTSA should investigate this issue before someone is really hurt or dead.
Corrective Action:
I purchased vehicle on 7/28/22 from Bayview Cadillac in Fort Lauderdale, Florida. On August 2, 2022, I noticed that my brakes were making a loud, harsh, scraping noise when coming to a full stop. Brakes also felt like they were going to lock up or stutter. On August 3, 2022, I brought the car back to the dealership to be serviced. On August 4, 2022, dealership told me that GM and Brembo (brake manufacturer) KNEW of this issue and were working on a bulletin to fix issue but that the bulletin would not be issued until late 2022 or early 2023. GM refused to take back vehicle in this dangerous condition with faulty brakes. Apparently ALL Brembo brakes across many different car manufacturers are having same issue. GM states it is "not a safety concern", however, the brakes are clearly faulty and dangerous. NHTSA should investigate this issue before someone is really hurt or dead.
Additional Notes:
I purchased vehicle on 7/28/22 from Bayview Cadillac in Fort Lauderdale, Florida. On August 2, 2022, I noticed that my brakes were making a loud, harsh, scraping noise when coming to a full stop. Brakes also felt like they were going to lock up or stutter. On August 3, 2022, I brought the car back to the dealership to be serviced. On August 4, 2022, dealership told me that GM and Brembo (brake manufacturer) KNEW of this issue and were working on a bulletin to fix issue but that the bulletin would not be issued until late 2022 or early 2023. GM refused to take back vehicle in this dangerous condition with faulty brakes. Apparently ALL Brembo brakes across many different car manufacturers are having same issue. GM states it is "not a safety concern", however, the brakes are clearly faulty and dangerous. NHTSA should investigate this issue before someone is really hurt or dead.
Mfg Campaign: 11478497
Recall Date: Aug 9, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Received message on dashboard 'Service Safety Restraint System'. Dealership says that airbag needs to be replaced and it is not safe to drive the car. Manufacture of the car does not have the part and cannot repair the car. No timeframe on when the car can be repaired was given. GM is already under investigation for this same exact issue from 2021 where 15 collisions resulted in airbags not deploying.
Corrective Action:
Received message on dashboard 'Service Safety Restraint System'. Dealership says that airbag needs to be replaced and it is not safe to drive the car. Manufacture of the car does not have the part and cannot repair the car. No timeframe on when the car can be repaired was given. GM is already under investigation for this same exact issue from 2021 where 15 collisions resulted in airbags not deploying.
Additional Notes:
Received message on dashboard 'Service Safety Restraint System'. Dealership says that airbag needs to be replaced and it is not safe to drive the car. Manufacture of the car does not have the part and cannot repair the car. No timeframe on when the car can be repaired was given. GM is already under investigation for this same exact issue from 2021 where 15 collisions resulted in airbags not deploying.
Mfg Campaign: 11474858
Recall Date: Jul 20, 2022
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