Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
59 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure recurred, and the contact parked the vehicle due to safety concerns. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure recurred, and the contact parked the vehicle due to safety concerns. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure recurred, and the contact parked the vehicle due to safety concerns. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Mfg Campaign: 11675437
Recall Date: Jul 22, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11668838
Recall Date: Jun 24, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11668838
Recall Date: Jun 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
on 18 June 2025, i was on I95 driving highway speeds and the engine shut down and transmission shifted to N. i was able to coast to a left shoulder (we were in a construction zone so right shoulder was blocked off). Alert on digital dash said to press start engine again...nothing. i tried a second time and the vehicle started. i was able to drive about .5 miles and the engine shut off again and it shifted to neutral. i was able to coast to the right shoulder this time. Engine would not restart. Vehicle was towed to Cadillac dealership on 501 in Myrtle Beach, SC. I was notified about a month ago about a recall. I went into the dealer the next day and they confirmed my vehicle had a recall for potential loss of propulsion. I asked how to get it fixed and they said i would have to wait until they had a way to fix it and i would be notified. I had one warning lamp about the supercruise no longer working and to see owners manual. no other warnings.
Corrective Action:
on 18 June 2025, i was on I95 driving highway speeds and the engine shut down and transmission shifted to N. i was able to coast to a left shoulder (we were in a construction zone so right shoulder was blocked off). Alert on digital dash said to press start engine again...nothing. i tried a second time and the vehicle started. i was able to drive about .5 miles and the engine shut off again and it shifted to neutral. i was able to coast to the right shoulder this time. Engine would not restart. Vehicle was towed to Cadillac dealership on 501 in Myrtle Beach, SC. I was notified about a month ago about a recall. I went into the dealer the next day and they confirmed my vehicle had a recall for potential loss of propulsion. I asked how to get it fixed and they said i would have to wait until they had a way to fix it and i would be notified. I had one warning lamp about the supercruise no longer working and to see owners manual. no other warnings.
Additional Notes:
on 18 June 2025, i was on I95 driving highway speeds and the engine shut down and transmission shifted to N. i was able to coast to a left shoulder (we were in a construction zone so right shoulder was blocked off). Alert on digital dash said to press start engine again...nothing. i tried a second time and the vehicle started. i was able to drive about .5 miles and the engine shut off again and it shifted to neutral. i was able to coast to the right shoulder this time. Engine would not restart. Vehicle was towed to Cadillac dealership on 501 in Myrtle Beach, SC. I was notified about a month ago about a recall. I went into the dealer the next day and they confirmed my vehicle had a recall for potential loss of propulsion. I asked how to get it fixed and they said i would have to wait until they had a way to fix it and i would be notified. I had one warning lamp about the supercruise no longer working and to see owners manual. no other warnings.
Mfg Campaign: 11668058
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --
Corrective Action:
Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --
Additional Notes:
Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --
Mfg Campaign: 11663515
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Corrective Action:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Additional Notes:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Mfg Campaign: 11661855
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Corrective Action:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Additional Notes:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Mfg Campaign: 11661855
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Corrective Action:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Additional Notes:
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Mfg Campaign: 11661855
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Corrective Action:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Additional Notes:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Mfg Campaign: 11661873
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Corrective Action:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Additional Notes:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Mfg Campaign: 11661873
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Corrective Action:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Additional Notes:
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Mfg Campaign: 11661873
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.
Corrective Action:
I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.
Additional Notes:
I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.
Mfg Campaign: 11661591
Recall Date: May 17, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.
Corrective Action:
10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.
Additional Notes:
10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.
Mfg Campaign: 11660745
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Corrective Action:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Additional Notes:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Mfg Campaign: 11660273
Recall Date: May 11, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Corrective Action:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Additional Notes:
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Mfg Campaign: 11660273
Recall Date: May 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Corrective Action:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Additional Notes:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Mfg Campaign: 11660147
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Corrective Action:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Additional Notes:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Mfg Campaign: 11660147
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Corrective Action:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Additional Notes:
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Mfg Campaign: 11660147
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission needs a new valve body at 43,491 mile, and is available for inspection upon request. My safety was put at risk because I was driving on the highway at approximately 70mph, when all of a sudden I received a loss of power message on my dashboard along with the check engine light. The vehicle then shifted HARD into a lower gear and there was an obvious loss of power along with higher than normal RPMs and a severe loss of fuel economy. I had to pull over to the shoulder and turn off the vehicle for 10 minutes hoping that everything would be fine. I brought it in to the dealership today, and they confirmed that it's the transmission valve body. Previous symptoms have been hard shifts when shifting out of park, and occasional loss of power to the engine. I don't understand how it is possible for these parts to be back ordered if they are still manufacturing these transmissions for the newer 2025 models and soon to be 2026 Escalade models. This is a real safety issue aside from the engine recall fiasco that GM is under fire for. They need to be investigated for both the transmission and engine problems!
Corrective Action:
The transmission needs a new valve body at 43,491 mile, and is available for inspection upon request. My safety was put at risk because I was driving on the highway at approximately 70mph, when all of a sudden I received a loss of power message on my dashboard along with the check engine light. The vehicle then shifted HARD into a lower gear and there was an obvious loss of power along with higher than normal RPMs and a severe loss of fuel economy. I had to pull over to the shoulder and turn off the vehicle for 10 minutes hoping that everything would be fine. I brought it in to the dealership today, and they confirmed that it's the transmission valve body. Previous symptoms have been hard shifts when shifting out of park, and occasional loss of power to the engine. I don't understand how it is possible for these parts to be back ordered if they are still manufacturing these transmissions for the newer 2025 models and soon to be 2026 Escalade models. This is a real safety issue aside from the engine recall fiasco that GM is under fire for. They need to be investigated for both the transmission and engine problems!
Additional Notes:
The transmission needs a new valve body at 43,491 mile, and is available for inspection upon request. My safety was put at risk because I was driving on the highway at approximately 70mph, when all of a sudden I received a loss of power message on my dashboard along with the check engine light. The vehicle then shifted HARD into a lower gear and there was an obvious loss of power along with higher than normal RPMs and a severe loss of fuel economy. I had to pull over to the shoulder and turn off the vehicle for 10 minutes hoping that everything would be fine. I brought it in to the dealership today, and they confirmed that it's the transmission valve body. Previous symptoms have been hard shifts when shifting out of park, and occasional loss of power to the engine. I don't understand how it is possible for these parts to be back ordered if they are still manufacturing these transmissions for the newer 2025 models and soon to be 2026 Escalade models. This is a real safety issue aside from the engine recall fiasco that GM is under fire for. They need to be investigated for both the transmission and engine problems!
Mfg Campaign: 11657311
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left — only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2–4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn’t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor — they were unaware of the vehicle’s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.
Corrective Action:
Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left — only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2–4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn’t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor — they were unaware of the vehicle’s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.
Additional Notes:
Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left — only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2–4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn’t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor — they were unaware of the vehicle’s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.
Mfg Campaign: 11656317
Recall Date: Apr 23, 2025
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