Complaints & Recalls
Consumer Complaints
14 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was traveling on the interstate with no problems, then my vehicle lost power and I smelled smoke. I pulled into a gas station to see what the problem was. It appeared the starter had went out. I got it towed to a mechanic shop and it was determined another engine is needed. There is a recall on these engines from the year 2021 thru 2024. This year needs to be included due to the same issues as the newer engines.
Corrective Action:
I was traveling on the interstate with no problems, then my vehicle lost power and I smelled smoke. I pulled into a gas station to see what the problem was. It appeared the starter had went out. I got it towed to a mechanic shop and it was determined another engine is needed. There is a recall on these engines from the year 2021 thru 2024. This year needs to be included due to the same issues as the newer engines.
Additional Notes:
I was traveling on the interstate with no problems, then my vehicle lost power and I smelled smoke. I pulled into a gas station to see what the problem was. It appeared the starter had went out. I got it towed to a mechanic shop and it was determined another engine is needed. There is a recall on these engines from the year 2021 thru 2024. This year needs to be included due to the same issues as the newer engines.
Mfg Campaign: 11672406
Recall Date: Jul 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
As what appears to be happening with a lot of these, it dropped the push rod on cylinder 2, damaged the camshaft, and the truck immediately lost power while on the highway.
Corrective Action:
As what appears to be happening with a lot of these, it dropped the push rod on cylinder 2, damaged the camshaft, and the truck immediately lost power while on the highway.
Additional Notes:
As what appears to be happening with a lot of these, it dropped the push rod on cylinder 2, damaged the camshaft, and the truck immediately lost power while on the highway.
Mfg Campaign: 11667938
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
- The engine malfunctioned. Started making noises on cold start that quickly turned into noises when driving and rough idling. It is at the Cadillac dealership being inspected right now. Car is available for inspected upon request. - The safety was put at risk with the potential of complete engine failure. - I received a call from Cadillac yesterday that the camshaft is faulty and they will need to replace it. - Cadillac has reached out to my warranty company to inspect it further. - The only warning was the noise, I noticed it in March, the noise got much very quickly.
Corrective Action:
- The engine malfunctioned. Started making noises on cold start that quickly turned into noises when driving and rough idling. It is at the Cadillac dealership being inspected right now. Car is available for inspected upon request. - The safety was put at risk with the potential of complete engine failure. - I received a call from Cadillac yesterday that the camshaft is faulty and they will need to replace it. - Cadillac has reached out to my warranty company to inspect it further. - The only warning was the noise, I noticed it in March, the noise got much very quickly.
Additional Notes:
- The engine malfunctioned. Started making noises on cold start that quickly turned into noises when driving and rough idling. It is at the Cadillac dealership being inspected right now. Car is available for inspected upon request. - The safety was put at risk with the potential of complete engine failure. - I received a call from Cadillac yesterday that the camshaft is faulty and they will need to replace it. - Cadillac has reached out to my warranty company to inspect it further. - The only warning was the noise, I noticed it in March, the noise got much very quickly.
Mfg Campaign: 11660898
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
At around 70,000 miles the engine light came on and a strange noise was coming from the engine. I immediately took it in for inspection. The mechanic said he knew right away what it was because its a common failure with this engine. He said the lifters had gone bad and the entire top half of the engine had to be repaired. This was at a cost of $8,500.00. This is clearly an issue with GM motors with a 6.2 liter engine. I will be joining a class action lawsuit to get compensated for the repairs and my time without a vehicle.
Corrective Action:
At around 70,000 miles the engine light came on and a strange noise was coming from the engine. I immediately took it in for inspection. The mechanic said he knew right away what it was because its a common failure with this engine. He said the lifters had gone bad and the entire top half of the engine had to be repaired. This was at a cost of $8,500.00. This is clearly an issue with GM motors with a 6.2 liter engine. I will be joining a class action lawsuit to get compensated for the repairs and my time without a vehicle.
Additional Notes:
At around 70,000 miles the engine light came on and a strange noise was coming from the engine. I immediately took it in for inspection. The mechanic said he knew right away what it was because its a common failure with this engine. He said the lifters had gone bad and the entire top half of the engine had to be repaired. This was at a cost of $8,500.00. This is clearly an issue with GM motors with a 6.2 liter engine. I will be joining a class action lawsuit to get compensated for the repairs and my time without a vehicle.
Mfg Campaign: 11658145
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I currently own a 2019 Cadillac Escalade with a 6.2L V8 gas engine problems. We have issues with knocking or banging sound from the engine, the check engine light turns on and other engine performance issues like abnormal shifting, hesitation or reduced propulsion it has caused engine failure to my vehicle and it cannot be driven so it has been sitting up and I am still payment a note on the vehicle that I cannot drive or fix because of the cost. My vehicle has been sitting in my garage for 2 years with this issue due to it costing over 10,000 to fix. There has been a recall on the engines in the 2021-2024 Cadillac Escalades but not a 2019. I hope someone can please help me with resolving this issue. Please feel free to contact with us: [XXX] at [XXX] or [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I currently own a 2019 Cadillac Escalade with a 6.2L V8 gas engine problems. We have issues with knocking or banging sound from the engine, the check engine light turns on and other engine performance issues like abnormal shifting, hesitation or reduced propulsion it has caused engine failure to my vehicle and it cannot be driven so it has been sitting up and I am still payment a note on the vehicle that I cannot drive or fix because of the cost. My vehicle has been sitting in my garage for 2 years with this issue due to it costing over 10,000 to fix. There has been a recall on the engines in the 2021-2024 Cadillac Escalades but not a 2019. I hope someone can please help me with resolving this issue. Please feel free to contact with us: [XXX] at [XXX] or [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I currently own a 2019 Cadillac Escalade with a 6.2L V8 gas engine problems. We have issues with knocking or banging sound from the engine, the check engine light turns on and other engine performance issues like abnormal shifting, hesitation or reduced propulsion it has caused engine failure to my vehicle and it cannot be driven so it has been sitting up and I am still payment a note on the vehicle that I cannot drive or fix because of the cost. My vehicle has been sitting in my garage for 2 years with this issue due to it costing over 10,000 to fix. There has been a recall on the engines in the 2021-2024 Cadillac Escalades but not a 2019. I hope someone can please help me with resolving this issue. Please feel free to contact with us: [XXX] at [XXX] or [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11657802
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Active Fuel Management system is starving the lifters of lubrication. Push rod got snapped in half and lifters needed to be replaced. Then the headers had to be fixed because of all of this. With a complete repair done, the push rod has again malfunctioned one month after the new one was put in. My certified mechanic has informed me I’m going to continue to have an issue while GM isn’t concerned with addressing the issue of the AFM system.
Corrective Action:
Active Fuel Management system is starving the lifters of lubrication. Push rod got snapped in half and lifters needed to be replaced. Then the headers had to be fixed because of all of this. With a complete repair done, the push rod has again malfunctioned one month after the new one was put in. My certified mechanic has informed me I’m going to continue to have an issue while GM isn’t concerned with addressing the issue of the AFM system.
Additional Notes:
Active Fuel Management system is starving the lifters of lubrication. Push rod got snapped in half and lifters needed to be replaced. Then the headers had to be fixed because of all of this. With a complete repair done, the push rod has again malfunctioned one month after the new one was put in. My certified mechanic has informed me I’m going to continue to have an issue while GM isn’t concerned with addressing the issue of the AFM system.
Mfg Campaign: 11646891
Recall Date: Mar 6, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Corrective Action:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Additional Notes:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Mfg Campaign: 11615733
Recall Date: Sep 21, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Corrective Action:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Additional Notes:
When I am driving the car shutters a lot especially during acceleration. When I stop no shutters but when I begin to go shutters. I have been to the Pepboys where I get my car fixed all the time and they can’t find the problem. I spent lots of money on the suspension system already and still the same shutters. Will Gm find and fix the defect or they can just give me a brand new car.
Mfg Campaign: 11615733
Recall Date: Sep 21, 2024
General Motors, Llc
Defect Description:
Carry Handle, Shell, Base
Potential Consequences:
The car seat was in the locked rear facing position without it in use (thankfully) and I got rear ended on the freeway and the car seat became detached from the base that was anchored to my car. The car seat ended on the floor between my two middle seats.
Corrective Action:
The car seat was in the locked rear facing position without it in use (thankfully) and I got rear ended on the freeway and the car seat became detached from the base that was anchored to my car. The car seat ended on the floor between my two middle seats.
Additional Notes:
The car seat was in the locked rear facing position without it in use (thankfully) and I got rear ended on the freeway and the car seat became detached from the base that was anchored to my car. The car seat ended on the floor between my two middle seats.
Mfg Campaign: 11573791
Recall Date: Feb 24, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Corrective Action:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Additional Notes:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Mfg Campaign: 11553368
Recall Date: Nov 3, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Corrective Action:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Additional Notes:
This vehicle was sold to me with severe frame damage, which was not reported on the carfax, and was not reported at the dealership. If you turn the steering wheel to the right, you will hear a scraping noise under the right front tire, as the suspension is off because of the frame damage caused from an accident with the previous owner. I returned the car for a refund, however the car is being sold again at a different dealership and there is no reports of any frame damage.
Mfg Campaign: 11553368
Recall Date: Nov 3, 2023
General Motors, Llc
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2019 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the contact became aware that due to the placement and size of the sideview mirrors, there was a blind spot. The contact stated that the blind spots were large enough to severely reduce sideview visibility. The vehicle was taken to the dealer, who declined to assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.
Corrective Action:
The contact owns a 2019 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the contact became aware that due to the placement and size of the sideview mirrors, there was a blind spot. The contact stated that the blind spots were large enough to severely reduce sideview visibility. The vehicle was taken to the dealer, who declined to assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.
Additional Notes:
The contact owns a 2019 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the contact became aware that due to the placement and size of the sideview mirrors, there was a blind spot. The contact stated that the blind spots were large enough to severely reduce sideview visibility. The vehicle was taken to the dealer, who declined to assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.
Mfg Campaign: 11538726
Recall Date: Aug 15, 2023
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
CAR PURCHASED FEBRUARY 2019 BRAND NEW. WHEN SEAT COOLING, THE BACK OF THE DRIVER AND PASSENGER SEATS HEAT UP IN ALL COOLING MODES FROM HIGH TO LOW. RETURN VENTS ON BACK SIDE OF DRIVER/PASSENGER SEATS BLOW OUT VERY HOT AIR PROVIDING SAFETY CONCERN IF TOUCHED BY PASSENGER. INFRARED THERM. PERSONALLY PURCHASED AND RECORDED A LOG OF SEAT TEMPS FOR OVER A MONTH. RETURN VENTS ON BACK OF BOTH SEATS REACHED A MAXIMUM OF 132FON DRIVERS SIDE AND 129F ON PASSENGER. ON AVERAGE, INFRARED THERM. SHOWED DRIVER/ PASSENGER BACK OF SEATS MEASURING AVG 92-96 DEGREES F. ON OCASSION COOLING SEATS WORK WITH NO ISSUE BUT USUALLY OCCURS 15 MINUTES INTO DRIVING WITH COOL ON. WHEN SEAT COOLING TURNED OFF, SEATS/VENTS COOL OFF. WHEN TURNED BACK ON SEATS/VENTS HEAT UP. CAR SERVICED BY DEALERSHIP THREE TIMES FOR THIS PROBLEM. AFTER NOTIFYING GM CUSTOMER RELATIONS WITH CERTIFIED LETTER, A GM SERVICE ENGINEER WAS SENT TO ASSESS MY CAR ISSUES ON THE THIRD TIME. PER INVOICE 10644 9/24/19, GM SERVICE ENGINEER CONFIRMED THERE WAS AIR BEING TRAPPED IN FOAM OF BACK SEAT CAUSING RETURN AIR VENTS TO HEAT UP. HE MEASURED THE BACK SEATS TO HEAT TO 81F AFTER TWO TEST RUNS ONLY WITH A DIGITAL THERMOMETER. HIS CORRECTION IS REMOVAL OF OPEN CELLED FOAM IN BACK OF DRIVER AND PASSENGER SEATS AND REPOSITIONED THEN REMOVED HOT AIR EXHAUST PORTS ON LF/RF SEAT BACK COOLERS. NOTES COOLING SEATS OPERATE AS DESIGNED. I AM NOT COMFORTABLE WITH REMOVAL OF MANUFACTURERS DESIGN PARTS FOR FUNCTIONING OF CAR. HAVE CONFIRMED OTHER CADILLAC SUV OWNERS HAVE HEATING ISSUES WITH RETURN VENTS IN A 2016 SUV SERVICED BY SAME DEALERSHIP AND PROBLEM STILL OCCURS. ALSO, 2019 ESCALADE ESV LOANER PROVIDED TO ME EXHIBITS EXACT SAME ISSUES AS THOSE REPORTED IN MY CAR WITH HEAT IN BACK OF SEATS AND RETURN VENTS DURING COOLING SEATS ACTIVATED.
Corrective Action:
CAR PURCHASED FEBRUARY 2019 BRAND NEW. WHEN SEAT COOLING, THE BACK OF THE DRIVER AND PASSENGER SEATS HEAT UP IN ALL COOLING MODES FROM HIGH TO LOW. RETURN VENTS ON BACK SIDE OF DRIVER/PASSENGER SEATS BLOW OUT VERY HOT AIR PROVIDING SAFETY CONCERN IF TOUCHED BY PASSENGER. INFRARED THERM. PERSONALLY PURCHASED AND RECORDED A LOG OF SEAT TEMPS FOR OVER A MONTH. RETURN VENTS ON BACK OF BOTH SEATS REACHED A MAXIMUM OF 132FON DRIVERS SIDE AND 129F ON PASSENGER. ON AVERAGE, INFRARED THERM. SHOWED DRIVER/ PASSENGER BACK OF SEATS MEASURING AVG 92-96 DEGREES F. ON OCASSION COOLING SEATS WORK WITH NO ISSUE BUT USUALLY OCCURS 15 MINUTES INTO DRIVING WITH COOL ON. WHEN SEAT COOLING TURNED OFF, SEATS/VENTS COOL OFF. WHEN TURNED BACK ON SEATS/VENTS HEAT UP. CAR SERVICED BY DEALERSHIP THREE TIMES FOR THIS PROBLEM. AFTER NOTIFYING GM CUSTOMER RELATIONS WITH CERTIFIED LETTER, A GM SERVICE ENGINEER WAS SENT TO ASSESS MY CAR ISSUES ON THE THIRD TIME. PER INVOICE 10644 9/24/19, GM SERVICE ENGINEER CONFIRMED THERE WAS AIR BEING TRAPPED IN FOAM OF BACK SEAT CAUSING RETURN AIR VENTS TO HEAT UP. HE MEASURED THE BACK SEATS TO HEAT TO 81F AFTER TWO TEST RUNS ONLY WITH A DIGITAL THERMOMETER. HIS CORRECTION IS REMOVAL OF OPEN CELLED FOAM IN BACK OF DRIVER AND PASSENGER SEATS AND REPOSITIONED THEN REMOVED HOT AIR EXHAUST PORTS ON LF/RF SEAT BACK COOLERS. NOTES COOLING SEATS OPERATE AS DESIGNED. I AM NOT COMFORTABLE WITH REMOVAL OF MANUFACTURERS DESIGN PARTS FOR FUNCTIONING OF CAR. HAVE CONFIRMED OTHER CADILLAC SUV OWNERS HAVE HEATING ISSUES WITH RETURN VENTS IN A 2016 SUV SERVICED BY SAME DEALERSHIP AND PROBLEM STILL OCCURS. ALSO, 2019 ESCALADE ESV LOANER PROVIDED TO ME EXHIBITS EXACT SAME ISSUES AS THOSE REPORTED IN MY CAR WITH HEAT IN BACK OF SEATS AND RETURN VENTS DURING COOLING SEATS ACTIVATED.
Additional Notes:
CAR PURCHASED FEBRUARY 2019 BRAND NEW. WHEN SEAT COOLING, THE BACK OF THE DRIVER AND PASSENGER SEATS HEAT UP IN ALL COOLING MODES FROM HIGH TO LOW. RETURN VENTS ON BACK SIDE OF DRIVER/PASSENGER SEATS BLOW OUT VERY HOT AIR PROVIDING SAFETY CONCERN IF TOUCHED BY PASSENGER. INFRARED THERM. PERSONALLY PURCHASED AND RECORDED A LOG OF SEAT TEMPS FOR OVER A MONTH. RETURN VENTS ON BACK OF BOTH SEATS REACHED A MAXIMUM OF 132FON DRIVERS SIDE AND 129F ON PASSENGER. ON AVERAGE, INFRARED THERM. SHOWED DRIVER/ PASSENGER BACK OF SEATS MEASURING AVG 92-96 DEGREES F. ON OCASSION COOLING SEATS WORK WITH NO ISSUE BUT USUALLY OCCURS 15 MINUTES INTO DRIVING WITH COOL ON. WHEN SEAT COOLING TURNED OFF, SEATS/VENTS COOL OFF. WHEN TURNED BACK ON SEATS/VENTS HEAT UP. CAR SERVICED BY DEALERSHIP THREE TIMES FOR THIS PROBLEM. AFTER NOTIFYING GM CUSTOMER RELATIONS WITH CERTIFIED LETTER, A GM SERVICE ENGINEER WAS SENT TO ASSESS MY CAR ISSUES ON THE THIRD TIME. PER INVOICE 10644 9/24/19, GM SERVICE ENGINEER CONFIRMED THERE WAS AIR BEING TRAPPED IN FOAM OF BACK SEAT CAUSING RETURN AIR VENTS TO HEAT UP. HE MEASURED THE BACK SEATS TO HEAT TO 81F AFTER TWO TEST RUNS ONLY WITH A DIGITAL THERMOMETER. HIS CORRECTION IS REMOVAL OF OPEN CELLED FOAM IN BACK OF DRIVER AND PASSENGER SEATS AND REPOSITIONED THEN REMOVED HOT AIR EXHAUST PORTS ON LF/RF SEAT BACK COOLERS. NOTES COOLING SEATS OPERATE AS DESIGNED. I AM NOT COMFORTABLE WITH REMOVAL OF MANUFACTURERS DESIGN PARTS FOR FUNCTIONING OF CAR. HAVE CONFIRMED OTHER CADILLAC SUV OWNERS HAVE HEATING ISSUES WITH RETURN VENTS IN A 2016 SUV SERVICED BY SAME DEALERSHIP AND PROBLEM STILL OCCURS. ALSO, 2019 ESCALADE ESV LOANER PROVIDED TO ME EXHIBITS EXACT SAME ISSUES AS THOSE REPORTED IN MY CAR WITH HEAT IN BACK OF SEATS AND RETURN VENTS DURING COOLING SEATS ACTIVATED.
Mfg Campaign: 11258340
Recall Date: Sep 26, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THIS COMPLAINT APPLIES TO THE 2017-2019 CADILLAC ESCALADE. THE HEADLIGHTS ON THESE VEHICLES ARE BLINDINGLY BRIGHT -- ENOUGH TO BE A SAFETY HAZARD. THEY ARE WAY TOO BRIGHT IF THEY SHINE DIRECTLY IN YOUR EYES OR SIDE MIRROR WHILE DRIVING A CAR. THEY ARE AN UNUSUAL DESIGN, WITH VERTICALLY STACKED POINTS OF TINY INDIVIDUAL LIGHTS, WHICH I BELIEVE CAUSES THIS PROBLEM. I RECENTLY READ THAT PEDESTRIAN FATALITIES HAVE SIGNIFICANTLY INCREASED LATELY, PARTICULARLY AT NIGHT. I BELIEVE THIS IS DUE TO THE INCREASINGLY BRIGHT SUV HEADLIGHTS, PARTICULARLY ON LUXURY SUV'S. THE ESCALADE IS THE WORST, DUE TO THE UNUSUAL LIGHT DESIGN; BUT OTHERS ARE ALMOST AS BAD. IF THEY SHINE IN YOUR EYES -- FOR EXAMPLE, DRIVING UPHILL AS ONE OF THESE IS COMING DOWN THE HILL IN THE OTHER LANE -- IT IS LITERALLY IMPOSSIBLE TO SEE ANY PEDESTRIAN TO THE SIDES, PARTICULARLY IF THE PERSON IS WEARING BLACK. THIS HAPPENS FREQUENTLY AT ONE BUSY INTERSECTION IN MY TOWN. IF YOU WANT TO REDUCE PEDESTRIAN DEATHS, THERE NEEDS TO BE GREATER REGULATION OF THE BRIGHTNESS OF VEHICLE HEADLIGHTS, PARTICULARLY ON TRUCKS. THANK YOU FOR THE CONSIDERATION OF THESE COMMENTS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
THIS COMPLAINT APPLIES TO THE 2017-2019 CADILLAC ESCALADE. THE HEADLIGHTS ON THESE VEHICLES ARE BLINDINGLY BRIGHT -- ENOUGH TO BE A SAFETY HAZARD. THEY ARE WAY TOO BRIGHT IF THEY SHINE DIRECTLY IN YOUR EYES OR SIDE MIRROR WHILE DRIVING A CAR. THEY ARE AN UNUSUAL DESIGN, WITH VERTICALLY STACKED POINTS OF TINY INDIVIDUAL LIGHTS, WHICH I BELIEVE CAUSES THIS PROBLEM. I RECENTLY READ THAT PEDESTRIAN FATALITIES HAVE SIGNIFICANTLY INCREASED LATELY, PARTICULARLY AT NIGHT. I BELIEVE THIS IS DUE TO THE INCREASINGLY BRIGHT SUV HEADLIGHTS, PARTICULARLY ON LUXURY SUV'S. THE ESCALADE IS THE WORST, DUE TO THE UNUSUAL LIGHT DESIGN; BUT OTHERS ARE ALMOST AS BAD. IF THEY SHINE IN YOUR EYES -- FOR EXAMPLE, DRIVING UPHILL AS ONE OF THESE IS COMING DOWN THE HILL IN THE OTHER LANE -- IT IS LITERALLY IMPOSSIBLE TO SEE ANY PEDESTRIAN TO THE SIDES, PARTICULARLY IF THE PERSON IS WEARING BLACK. THIS HAPPENS FREQUENTLY AT ONE BUSY INTERSECTION IN MY TOWN. IF YOU WANT TO REDUCE PEDESTRIAN DEATHS, THERE NEEDS TO BE GREATER REGULATION OF THE BRIGHTNESS OF VEHICLE HEADLIGHTS, PARTICULARLY ON TRUCKS. THANK YOU FOR THE CONSIDERATION OF THESE COMMENTS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
THIS COMPLAINT APPLIES TO THE 2017-2019 CADILLAC ESCALADE. THE HEADLIGHTS ON THESE VEHICLES ARE BLINDINGLY BRIGHT -- ENOUGH TO BE A SAFETY HAZARD. THEY ARE WAY TOO BRIGHT IF THEY SHINE DIRECTLY IN YOUR EYES OR SIDE MIRROR WHILE DRIVING A CAR. THEY ARE AN UNUSUAL DESIGN, WITH VERTICALLY STACKED POINTS OF TINY INDIVIDUAL LIGHTS, WHICH I BELIEVE CAUSES THIS PROBLEM. I RECENTLY READ THAT PEDESTRIAN FATALITIES HAVE SIGNIFICANTLY INCREASED LATELY, PARTICULARLY AT NIGHT. I BELIEVE THIS IS DUE TO THE INCREASINGLY BRIGHT SUV HEADLIGHTS, PARTICULARLY ON LUXURY SUV'S. THE ESCALADE IS THE WORST, DUE TO THE UNUSUAL LIGHT DESIGN; BUT OTHERS ARE ALMOST AS BAD. IF THEY SHINE IN YOUR EYES -- FOR EXAMPLE, DRIVING UPHILL AS ONE OF THESE IS COMING DOWN THE HILL IN THE OTHER LANE -- IT IS LITERALLY IMPOSSIBLE TO SEE ANY PEDESTRIAN TO THE SIDES, PARTICULARLY IF THE PERSON IS WEARING BLACK. THIS HAPPENS FREQUENTLY AT ONE BUSY INTERSECTION IN MY TOWN. IF YOU WANT TO REDUCE PEDESTRIAN DEATHS, THERE NEEDS TO BE GREATER REGULATION OF THE BRIGHTNESS OF VEHICLE HEADLIGHTS, PARTICULARLY ON TRUCKS. THANK YOU FOR THE CONSIDERATION OF THESE COMMENTS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11235177
Recall Date: Jul 26, 2019
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