Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222373320
Recall Date: Nov 23, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
Consumer Complaints
18 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
HAD A CHECK ENGINE LIGHT OCCUR AFTER A DEALER WARRANTY INSTALLED ENGINE. THE DTC CODE WAS "PO496". THIS TURNED OUT TO BE A PARGE PUMP FAILURE. VEHICLE IS 4 YEARS AND 9 MONTHS OLD, MILAGE AT 34285. DEALER SAYING THAT PART IS NOT COVERED ANY LONGER UNDER WARRANTIES OF ANY TYPE. THE REPAIR COST ME $671.89. THIS IS AN EXTREMELY EARLY FAILURE OF AN EMMISIONS CONTROL COMPONENT.
Corrective Action:
HAD A CHECK ENGINE LIGHT OCCUR AFTER A DEALER WARRANTY INSTALLED ENGINE. THE DTC CODE WAS "PO496". THIS TURNED OUT TO BE A PARGE PUMP FAILURE. VEHICLE IS 4 YEARS AND 9 MONTHS OLD, MILAGE AT 34285. DEALER SAYING THAT PART IS NOT COVERED ANY LONGER UNDER WARRANTIES OF ANY TYPE. THE REPAIR COST ME $671.89. THIS IS AN EXTREMELY EARLY FAILURE OF AN EMMISIONS CONTROL COMPONENT.
Additional Notes:
HAD A CHECK ENGINE LIGHT OCCUR AFTER A DEALER WARRANTY INSTALLED ENGINE. THE DTC CODE WAS "PO496". THIS TURNED OUT TO BE A PARGE PUMP FAILURE. VEHICLE IS 4 YEARS AND 9 MONTHS OLD, MILAGE AT 34285. DEALER SAYING THAT PART IS NOT COVERED ANY LONGER UNDER WARRANTIES OF ANY TYPE. THE REPAIR COST ME $671.89. THIS IS AN EXTREMELY EARLY FAILURE OF AN EMMISIONS CONTROL COMPONENT.
Mfg Campaign: 11628324
Recall Date: Dec 2, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Corrective Action:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Additional Notes:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Mfg Campaign: 11625976
Recall Date: Nov 18, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Corrective Action:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Additional Notes:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Mfg Campaign: 11625976
Recall Date: Nov 18, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Corrective Action:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Additional Notes:
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
Mfg Campaign: 11625976
Recall Date: Nov 18, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Toward the end of October 2024, my truck's check engine light came on. I took the vehicle to the dealership to have the oil changed. Two days later, the engine said, "Engine power reduced," so I took it to a repair shop, and they diagnosed the timing chain. I took it to another repair shop for a second opinion, and they also diagnosed the timing chain.
Corrective Action:
Toward the end of October 2024, my truck's check engine light came on. I took the vehicle to the dealership to have the oil changed. Two days later, the engine said, "Engine power reduced," so I took it to a repair shop, and they diagnosed the timing chain. I took it to another repair shop for a second opinion, and they also diagnosed the timing chain.
Additional Notes:
Toward the end of October 2024, my truck's check engine light came on. I took the vehicle to the dealership to have the oil changed. Two days later, the engine said, "Engine power reduced," so I took it to a repair shop, and they diagnosed the timing chain. I took it to another repair shop for a second opinion, and they also diagnosed the timing chain.
Mfg Campaign: 11625489
Recall Date: Nov 15, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS:DAYTIME RUNNING LIGHTS:BULBS
Potential Consequences:
The contact owns a 2019 Cadillac XT4. The contact stated while driving at an undisclosed speed, the passenger’s side daytime running lights became inoperable. The passenger’s side daytime running light warning light was illuminated. The contact related the failure to Technical Service Bulletin No. 19-NA-184. The vehicle was taken to the local dealer, who informed the contact that there was no repair coverage on the vehicle for the failure. The mechanic diagnosed the vehicle and determined that the headlamp needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 89,750.
Corrective Action:
The contact owns a 2019 Cadillac XT4. The contact stated while driving at an undisclosed speed, the passenger’s side daytime running lights became inoperable. The passenger’s side daytime running light warning light was illuminated. The contact related the failure to Technical Service Bulletin No. 19-NA-184. The vehicle was taken to the local dealer, who informed the contact that there was no repair coverage on the vehicle for the failure. The mechanic diagnosed the vehicle and determined that the headlamp needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 89,750.
Additional Notes:
The contact owns a 2019 Cadillac XT4. The contact stated while driving at an undisclosed speed, the passenger’s side daytime running lights became inoperable. The passenger’s side daytime running light warning light was illuminated. The contact related the failure to Technical Service Bulletin No. 19-NA-184. The vehicle was taken to the local dealer, who informed the contact that there was no repair coverage on the vehicle for the failure. The mechanic diagnosed the vehicle and determined that the headlamp needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 89,750.
Mfg Campaign: 11622520
Recall Date: Oct 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended, past the 5yr 60k powertrain warranty. We have had this vehicle now for 4 years, and we don't drive it alot. As of this writing 11/21/2023 the vehicle has around 29,000 miles on it. It appears that it is leaking again, so it will be going back into the dealer again.
Corrective Action:
The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended, past the 5yr 60k powertrain warranty. We have had this vehicle now for 4 years, and we don't drive it alot. As of this writing 11/21/2023 the vehicle has around 29,000 miles on it. It appears that it is leaking again, so it will be going back into the dealer again.
Additional Notes:
The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended, past the 5yr 60k powertrain warranty. We have had this vehicle now for 4 years, and we don't drive it alot. As of this writing 11/21/2023 the vehicle has around 29,000 miles on it. It appears that it is leaking again, so it will be going back into the dealer again.
Mfg Campaign: 11556196
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Corrective Action:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Additional Notes:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Mfg Campaign: 11556357
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Corrective Action:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Additional Notes:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Mfg Campaign: 11556357
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Corrective Action:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Additional Notes:
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
Mfg Campaign: 11556357
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521742
Recall Date: May 12, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521742
Recall Date: May 12, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2019 CADILLAC XT-4 [XXX] MILEAGE IN FIRST SERVICE ATTEMPT 27500 4/28/2023 BROUGHT THE XT-4 IN FOR SERVICE IN WILLIAMSBURG VIRGINIA AND FOR AN OIL DRIP PROBLEM. OIL LEAKING DOWN THE SIDE OF THE MOTOR FACING THE PASSENGER SIDE. DEALER REPLACED NUMEROUOS GASKETS AND ENGINE COVERS AND RETURNED THE VEHICLE ALONG WITH THE SERVICE AND STATE INSPECTION WORK. REPAIRS MADE UNDER POWERTRAIN WARRANTY. ENGINE CONTINUED TO LEAK AND WAS BROUGHT BACK INTO THE DEALERSHIP 05/02/2023. DEALER SAID THAT THE OIL PAN WAS CRACKED AND THEY REPLACED IT UNDER POWERTRAIN WARRANTY. ENGINE CONTINUES TO LEAK, AND WAS TAKEN BACK TO THE DEALERSHIP ON 05/08/2023 FOR MORE REPAIRS ALONG WITH A FAILED BATTERY. ENGINE IS STILL BEING WORKED ON AS OF 05/12/2023. DEALER SAYING THAT ENGINE HAS A LEAKING HEAD GASKET AND THAT GM IS STARTING TO REALIZE THAT THEY HAVE A PROBLEM WITH THIS ENGINE. REPAIR REQUIRES SPECIALIZED TOOLING FOR INSTALLING THE HEAD GASKET. STARTING TO RUN INTO 10 DAYS NOW WITH THE LOSS OF USE OF THE XT-4. OIL LEAK IS AFFECTING THE ENGINE PERFORMANCE STALLING AND CHUGGING AND MAY BE MAKING ITS WAY INTO THE PASSENGER FRONT RIGHT BRAKING SYSTEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521742
Recall Date: May 12, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Corrective Action:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Additional Notes:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Mfg Campaign: 11500769
Recall Date: Jan 9, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Corrective Action:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Additional Notes:
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
Mfg Campaign: 11500769
Recall Date: Jan 9, 2023
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
A WEEK AFTER PURCHASING THE VEHICLE THERE IS A SQUEAKING NOISE COMING FROM THE LEFT DRIVER SIDE. DRIVING OVER SPEED BUMPS MAKING LEFT TURNS THE SQUEAKING IS PRESENT. TOOK IT BACK TO THE DEALER THEY COULD NOT FIND ANYTHING OR HEAR ANY SQUEAKING. I ASKED THE SERVICE DEPARTMENT TO TAKE A RIDE WITH ME AND HE HEARD THE SQUEAKING NOISE. TODAY THE NOISE IS STILL PRESENT NOW THERE'S THE SQUEAKING AND FIBRATION COMING FROM THE DRIVER SIDE. THE SERVICE DEPARTMENT PUT A TICKET IN TO GM TO SEE IF ANYONE ELSE HAD THE ISSUE. THIS IS A BRAND NEW CAR PURCHASED WITH 11 MILES. IT APPEARS TO BE THE SUSPENSION.
Corrective Action:
A WEEK AFTER PURCHASING THE VEHICLE THERE IS A SQUEAKING NOISE COMING FROM THE LEFT DRIVER SIDE. DRIVING OVER SPEED BUMPS MAKING LEFT TURNS THE SQUEAKING IS PRESENT. TOOK IT BACK TO THE DEALER THEY COULD NOT FIND ANYTHING OR HEAR ANY SQUEAKING. I ASKED THE SERVICE DEPARTMENT TO TAKE A RIDE WITH ME AND HE HEARD THE SQUEAKING NOISE. TODAY THE NOISE IS STILL PRESENT NOW THERE'S THE SQUEAKING AND FIBRATION COMING FROM THE DRIVER SIDE. THE SERVICE DEPARTMENT PUT A TICKET IN TO GM TO SEE IF ANYONE ELSE HAD THE ISSUE. THIS IS A BRAND NEW CAR PURCHASED WITH 11 MILES. IT APPEARS TO BE THE SUSPENSION.
Additional Notes:
A WEEK AFTER PURCHASING THE VEHICLE THERE IS A SQUEAKING NOISE COMING FROM THE LEFT DRIVER SIDE. DRIVING OVER SPEED BUMPS MAKING LEFT TURNS THE SQUEAKING IS PRESENT. TOOK IT BACK TO THE DEALER THEY COULD NOT FIND ANYTHING OR HEAR ANY SQUEAKING. I ASKED THE SERVICE DEPARTMENT TO TAKE A RIDE WITH ME AND HE HEARD THE SQUEAKING NOISE. TODAY THE NOISE IS STILL PRESENT NOW THERE'S THE SQUEAKING AND FIBRATION COMING FROM THE DRIVER SIDE. THE SERVICE DEPARTMENT PUT A TICKET IN TO GM TO SEE IF ANYONE ELSE HAD THE ISSUE. THIS IS A BRAND NEW CAR PURCHASED WITH 11 MILES. IT APPEARS TO BE THE SUSPENSION.
Mfg Campaign: 11317924
Recall Date: Mar 13, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS LEAVING CHURCH AS I EXIT DRIVE WAY GOT ON ROAD AND WHEN I GOT TO DEAD END STREET TO TURN WENT TO BRAKE THE BRAKES DIDN'T WORK I PRESS THE BRAKES ALL WAY TO THE FLOOR END UP IN THE DITCH BECAUSE I COULD NOT STOP THE CAR
Corrective Action:
I WAS LEAVING CHURCH AS I EXIT DRIVE WAY GOT ON ROAD AND WHEN I GOT TO DEAD END STREET TO TURN WENT TO BRAKE THE BRAKES DIDN'T WORK I PRESS THE BRAKES ALL WAY TO THE FLOOR END UP IN THE DITCH BECAUSE I COULD NOT STOP THE CAR
Additional Notes:
I WAS LEAVING CHURCH AS I EXIT DRIVE WAY GOT ON ROAD AND WHEN I GOT TO DEAD END STREET TO TURN WENT TO BRAKE THE BRAKES DIDN'T WORK I PRESS THE BRAKES ALL WAY TO THE FLOOR END UP IN THE DITCH BECAUSE I COULD NOT STOP THE CAR
Mfg Campaign: 11301885
Recall Date: Jan 25, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR SHUTTERING/BUCKING DURING ACCELERATION FROM STOP AND AT STEADY HIGHWAY SPEED. TACHOMETER SHOWED APPROX THREE HUNDRED RPM FLUCTUATION AT STEADY SPEED. DEALER STATED CAR HAS LEAKED COOLANT INTO TRANSMISSION FROM TRANS COOLER CAUSING FIALURE OF TRANSMISSION.
Corrective Action:
CAR SHUTTERING/BUCKING DURING ACCELERATION FROM STOP AND AT STEADY HIGHWAY SPEED. TACHOMETER SHOWED APPROX THREE HUNDRED RPM FLUCTUATION AT STEADY SPEED. DEALER STATED CAR HAS LEAKED COOLANT INTO TRANSMISSION FROM TRANS COOLER CAUSING FIALURE OF TRANSMISSION.
Additional Notes:
CAR SHUTTERING/BUCKING DURING ACCELERATION FROM STOP AND AT STEADY HIGHWAY SPEED. TACHOMETER SHOWED APPROX THREE HUNDRED RPM FLUCTUATION AT STEADY SPEED. DEALER STATED CAR HAS LEAKED COOLANT INTO TRANSMISSION FROM TRANS COOLER CAUSING FIALURE OF TRANSMISSION.
Mfg Campaign: 11170274
Recall Date: Jan 16, 2019
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