Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222389310
Recall Date: Mar 16, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022 Cadillac XT5, XT6, and GMC Acadia All-Wheel Drive (AWD) vehicles. The fuel tank rollover valve may not provide a proper seal in the event of a rollover crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222366070
Recall Date: Jun 23, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022 Cadillac XT5, XT6, and GMC Acadia vehicles. The left-rear suspension toe link may have been tightened improperly, which could result in a loose or separated toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222364330
Recall Date: Jun 16, 2022
Consumer Complaints
9 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Corrective Action:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Additional Notes:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Mfg Campaign: 11637233
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Corrective Action:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Additional Notes:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Mfg Campaign: 11637233
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Corrective Action:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Additional Notes:
I was backing out of a parking space in reverse as I have done multiple times and the second I took my foot off the brake pedal to go into reverse, my car shot out at a high speed and hit a parked car on the other side of the street. Not realizing that there was an auto malfunction, I attempted to turn around my car to see the damage to the other car and when I went into reverse again to turn around, the car sped up again at high speed, did a 180 degree turn in reverse and hit two additional parked cars. Luckily, no one was hurt. I am 100% certain that I did not depress the accelerator pedal to cause the car to go at that speed in reverse twice! We contacted General Motors which supposedly had their engineers look at the mechanicals of the car but the only information we received from them is that the car did accelerate both times at 99% of capacity. The air bags did not deploy so the crash computer did not activiate. GM either did not examine the soft ware on the car, or, if they did, that information was not shared with us. If I had been in a crowded parking lot, the consequences could have been catastophic.
Mfg Campaign: 11637233
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
[XXX] Our 2022 Cadillac XT5 400 shudders when driving. It happens at any speed. The technician thought it was the V6 changing over to run on 4 cylinders. The only thing about this is it shudders under load as well as slight acceleration.. please advise… Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] Our 2022 Cadillac XT5 400 shudders when driving. It happens at any speed. The technician thought it was the V6 changing over to run on 4 cylinders. The only thing about this is it shudders under load as well as slight acceleration.. please advise… Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] Our 2022 Cadillac XT5 400 shudders when driving. It happens at any speed. The technician thought it was the V6 changing over to run on 4 cylinders. The only thing about this is it shudders under load as well as slight acceleration.. please advise… Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11630723
Recall Date: Dec 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Corrective Action:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Additional Notes:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Mfg Campaign: 11573052
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Corrective Action:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Additional Notes:
The driving mode don't stay in the correct control for example the SUV has three components Tour, Sports, Snow and ice...while driving in Tour mode the vehicle goes to sports on it owns. The electrical dash board cuts off and resets its self while in driving. Scary
Mfg Campaign: 11573052
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Excessive play in transmission. Clunking sound when driving all the time..Seems loose in park mode also.
Corrective Action:
Excessive play in transmission. Clunking sound when driving all the time..Seems loose in park mode also.
Additional Notes:
Excessive play in transmission. Clunking sound when driving all the time..Seems loose in park mode also.
Mfg Campaign: 11546264
Recall Date: Sep 24, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On two occasions the Fuel Pump Driver Control Module failed. On the first occasion the vehicle continued to operate. The dealer replaced the module. On the second occasion the engine failed to start. The dealer replaced the module once again. A vehicle that goes dead without warning is dangerous!
Corrective Action:
On two occasions the Fuel Pump Driver Control Module failed. On the first occasion the vehicle continued to operate. The dealer replaced the module. On the second occasion the engine failed to start. The dealer replaced the module once again. A vehicle that goes dead without warning is dangerous!
Additional Notes:
On two occasions the Fuel Pump Driver Control Module failed. On the first occasion the vehicle continued to operate. The dealer replaced the module. On the second occasion the engine failed to start. The dealer replaced the module once again. A vehicle that goes dead without warning is dangerous!
Mfg Campaign: 11530831
Recall Date: Jul 7, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2022 Cadillac XT5. The contact stated that the vehicle was equipped with the auto seat belt tightening feature. The contact stated that the feature tightened the seat belt to secure the occupant; however, the passenger’s side seat belt continued to tighten while driving at various speeds. The contact stated that his wife tucked her arms in between the lap belt and the seat belt tension was released. The vehicle was taken to the dealer where he was informed that there was no fault with the feature and that the feature operated as needed. The contact was also informed that the feature could not be turned off. The manufacturer had been notified of the issue but offered no assistance. The vehicle was not repaired. The failure mileage was 41.
Corrective Action:
The contact owns a 2022 Cadillac XT5. The contact stated that the vehicle was equipped with the auto seat belt tightening feature. The contact stated that the feature tightened the seat belt to secure the occupant; however, the passenger’s side seat belt continued to tighten while driving at various speeds. The contact stated that his wife tucked her arms in between the lap belt and the seat belt tension was released. The vehicle was taken to the dealer where he was informed that there was no fault with the feature and that the feature operated as needed. The contact was also informed that the feature could not be turned off. The manufacturer had been notified of the issue but offered no assistance. The vehicle was not repaired. The failure mileage was 41.
Additional Notes:
The contact owns a 2022 Cadillac XT5. The contact stated that the vehicle was equipped with the auto seat belt tightening feature. The contact stated that the feature tightened the seat belt to secure the occupant; however, the passenger’s side seat belt continued to tighten while driving at various speeds. The contact stated that his wife tucked her arms in between the lap belt and the seat belt tension was released. The vehicle was taken to the dealer where he was informed that there was no fault with the feature and that the feature operated as needed. The contact was also informed that the feature could not be turned off. The manufacturer had been notified of the issue but offered no assistance. The vehicle was not repaired. The failure mileage was 41.
Mfg Campaign: 11472496
Recall Date: Jul 6, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury