Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222389310
Recall Date: Mar 16, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222381690
Recall Date: Sep 22, 2022
Consumer Complaints
15 ComplaintsGeneral Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Corrective Action:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Additional Notes:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Mfg Campaign: 11657765
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Corrective Action:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Additional Notes:
i WAS INFORMED DURING A DEALER OIL CHANGE THAT THE TOE LINKS ON THE REAR WHEELS NEEDED TO BE REPLACED. WHY IS THIS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY?
Mfg Campaign: 11657765
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Cadillac XT6. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 64,000.
Corrective Action:
The contact owns a 2023 Cadillac XT6. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 64,000.
Additional Notes:
The contact owns a 2023 Cadillac XT6. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 64,000.
Mfg Campaign: 11608604
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11542969
Recall Date: Sep 6, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Malloy Cadillac (2700 Valley Ave #2, Winchester, VA 22601) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Malloy Cadillac (2700 Valley Ave #2, Winchester, VA 22601) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Malloy Cadillac (2700 Valley Ave #2, Winchester, VA 22601) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11541229
Recall Date: Aug 28, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I bought cadillac XT6 four months ago . Last week i noticed that car steering lock when turning right on highway over 25mph. I went to the empire cadillac of long island city (NY). Mechanic took test drive with me and even he noticed that there is some problem. After keeping my car 2 days they said they did not find anything. I ask them to change the steering motor but mechanic said they know better than me. I picked up my car and same problem is there. Locking steering on highway is very dangerous. Please help
Corrective Action:
I bought cadillac XT6 four months ago . Last week i noticed that car steering lock when turning right on highway over 25mph. I went to the empire cadillac of long island city (NY). Mechanic took test drive with me and even he noticed that there is some problem. After keeping my car 2 days they said they did not find anything. I ask them to change the steering motor but mechanic said they know better than me. I picked up my car and same problem is there. Locking steering on highway is very dangerous. Please help
Additional Notes:
I bought cadillac XT6 four months ago . Last week i noticed that car steering lock when turning right on highway over 25mph. I went to the empire cadillac of long island city (NY). Mechanic took test drive with me and even he noticed that there is some problem. After keeping my car 2 days they said they did not find anything. I ask them to change the steering motor but mechanic said they know better than me. I picked up my car and same problem is there. Locking steering on highway is very dangerous. Please help
Mfg Campaign: 11538747
Recall Date: Aug 15, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My lift gate would open by itself when I put the car in park. It would also open overnight while parked in the garage. When I discovered it open, the battery had ran down. Opening while in park happened about 6 times.
Corrective Action:
My lift gate would open by itself when I put the car in park. It would also open overnight while parked in the garage. When I discovered it open, the battery had ran down. Opening while in park happened about 6 times.
Additional Notes:
My lift gate would open by itself when I put the car in park. It would also open overnight while parked in the garage. When I discovered it open, the battery had ran down. Opening while in park happened about 6 times.
Mfg Campaign: 11528343
Recall Date: Jun 22, 2023
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Corrective Action:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Additional Notes:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Mfg Campaign: 11511198
Recall Date: Mar 10, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Corrective Action:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Additional Notes:
I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
Mfg Campaign: 11511198
Recall Date: Mar 10, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Corrective Action:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Additional Notes:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Mfg Campaign: 11507042
Recall Date: Feb 13, 2023
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Corrective Action:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Additional Notes:
I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
Mfg Campaign: 11507042
Recall Date: Feb 13, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
During a drive at about 40 MPH down a straight, dry two-lane, something went wrong and it decided to encourage me to drive into the ditch, steering me directly off the road. It was consistent, and when I found a stretch with a wide shoulder to see what would happen, it took me unerringly to the right, onto the dirt. For me, it was unnerving and distracting, but I could only imagine what would have happened to an elderly driver with a loose grip on the wheel.
Corrective Action:
During a drive at about 40 MPH down a straight, dry two-lane, something went wrong and it decided to encourage me to drive into the ditch, steering me directly off the road. It was consistent, and when I found a stretch with a wide shoulder to see what would happen, it took me unerringly to the right, onto the dirt. For me, it was unnerving and distracting, but I could only imagine what would have happened to an elderly driver with a loose grip on the wheel.
Additional Notes:
During a drive at about 40 MPH down a straight, dry two-lane, something went wrong and it decided to encourage me to drive into the ditch, steering me directly off the road. It was consistent, and when I found a stretch with a wide shoulder to see what would happen, it took me unerringly to the right, onto the dirt. For me, it was unnerving and distracting, but I could only imagine what would have happened to an elderly driver with a loose grip on the wheel.
Mfg Campaign: 11503645
Recall Date: Jan 25, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My wife was backing at less than 2 and hit a truck behind her. She said no alarms sounded, the only thing she heard was noise of hitting a truck behind her. No police called or report made. When car was repaired the repair shop (Fields Collision, Jacksonville FL) they took my 2023 Cadillac to Fields Cadillac for final check out. Fields Cadillac said there were no sensors in rear bumper to alert driver. Fields Cadillac said there is only plugs in rear bumper. I contacted the dealership (DIMMITT Cadillac in Clearwater) where I purchased the vehicle and they say the car was checked out and all sensors were working but on my way home I noticed the blind side warning did not work so I took the car to Fields Cadillac for this to be fixed, so I know the car was not tested. I would like someone from GM look at the warning system and tell me it is safe.
Corrective Action:
My wife was backing at less than 2 and hit a truck behind her. She said no alarms sounded, the only thing she heard was noise of hitting a truck behind her. No police called or report made. When car was repaired the repair shop (Fields Collision, Jacksonville FL) they took my 2023 Cadillac to Fields Cadillac for final check out. Fields Cadillac said there were no sensors in rear bumper to alert driver. Fields Cadillac said there is only plugs in rear bumper. I contacted the dealership (DIMMITT Cadillac in Clearwater) where I purchased the vehicle and they say the car was checked out and all sensors were working but on my way home I noticed the blind side warning did not work so I took the car to Fields Cadillac for this to be fixed, so I know the car was not tested. I would like someone from GM look at the warning system and tell me it is safe.
Additional Notes:
My wife was backing at less than 2 and hit a truck behind her. She said no alarms sounded, the only thing she heard was noise of hitting a truck behind her. No police called or report made. When car was repaired the repair shop (Fields Collision, Jacksonville FL) they took my 2023 Cadillac to Fields Cadillac for final check out. Fields Cadillac said there were no sensors in rear bumper to alert driver. Fields Cadillac said there is only plugs in rear bumper. I contacted the dealership (DIMMITT Cadillac in Clearwater) where I purchased the vehicle and they say the car was checked out and all sensors were working but on my way home I noticed the blind side warning did not work so I took the car to Fields Cadillac for this to be fixed, so I know the car was not tested. I would like someone from GM look at the warning system and tell me it is safe.
Mfg Campaign: 11497201
Recall Date: Dec 13, 2022
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera is not working properly. Rear camera is necessary for the driver to help prevent hitting unseen subject behind the car. Let say if there is a 2 years old kid playing in the back of my car, I wouldn't see the kid. I brought the car to the dealership for the 3rd time to get it fixed. But it seems like the problem still occurs. The issue first appeared in after a month of purchase (with about 600 miles on it)
Corrective Action:
The rear camera is not working properly. Rear camera is necessary for the driver to help prevent hitting unseen subject behind the car. Let say if there is a 2 years old kid playing in the back of my car, I wouldn't see the kid. I brought the car to the dealership for the 3rd time to get it fixed. But it seems like the problem still occurs. The issue first appeared in after a month of purchase (with about 600 miles on it)
Additional Notes:
The rear camera is not working properly. Rear camera is necessary for the driver to help prevent hitting unseen subject behind the car. Let say if there is a 2 years old kid playing in the back of my car, I wouldn't see the kid. I brought the car to the dealership for the 3rd time to get it fixed. But it seems like the problem still occurs. The issue first appeared in after a month of purchase (with about 600 miles on it)
Mfg Campaign: 11495587
Recall Date: Dec 1, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When the car was put in Reverse Gear, the car was still moving forward and not moving backwards. I tried it multiple times, but it was still moving forward. There was a car in front of my car and since the car was expected to go backwards, this issue put the safety at risk as I could hit the car in front. This issue does not happen every time I do reverse. I bought the car on 1st October and notice the issue on 2nd October 2022.
Corrective Action:
When the car was put in Reverse Gear, the car was still moving forward and not moving backwards. I tried it multiple times, but it was still moving forward. There was a car in front of my car and since the car was expected to go backwards, this issue put the safety at risk as I could hit the car in front. This issue does not happen every time I do reverse. I bought the car on 1st October and notice the issue on 2nd October 2022.
Additional Notes:
When the car was put in Reverse Gear, the car was still moving forward and not moving backwards. I tried it multiple times, but it was still moving forward. There was a car in front of my car and since the car was expected to go backwards, this issue put the safety at risk as I could hit the car in front. This issue does not happen every time I do reverse. I bought the car on 1st October and notice the issue on 2nd October 2022.
Mfg Campaign: 11487740
Recall Date: Oct 3, 2022
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Edzant Price LLC
Valencia, CA • 36 yrs
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