Complaints & Recalls
Consumer Complaints
7 ComplaintsGeneral Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Chevrolet Low Cab Forward truck. The contact stated that an employee had started the vehicle while parked and placed the vehicle in drive (D), the vehicle independently accelerated and crashed into 2 vehicles parked in front of the contact's vehicle. The contact stated that the employee had not noticed any warning lights. The contact stated that his vehicle had crashed into the front ends of the 2 vehicles and had crushed the hoods front bumper and grills on both vehicles and had pushed both vehicles aside. The contact stated that his vehicle had sustained damage to the driver and passenger side front doors and fenders as well as damage to the front bumper and grill. The police were called, and a report was written. The contact's employee was not injured. The other 2 vehicles were not occupied. The contact stated that the other two vehicles were towed away. The contact stated that his employee was able to drive his vehicle back to his business. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 16V797000 (Vehicle Speed Control). The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2016 Chevrolet Low Cab Forward truck. The contact stated that an employee had started the vehicle while parked and placed the vehicle in drive (D), the vehicle independently accelerated and crashed into 2 vehicles parked in front of the contact's vehicle. The contact stated that the employee had not noticed any warning lights. The contact stated that his vehicle had crashed into the front ends of the 2 vehicles and had crushed the hoods front bumper and grills on both vehicles and had pushed both vehicles aside. The contact stated that his vehicle had sustained damage to the driver and passenger side front doors and fenders as well as damage to the front bumper and grill. The police were called, and a report was written. The contact's employee was not injured. The other 2 vehicles were not occupied. The contact stated that the other two vehicles were towed away. The contact stated that his employee was able to drive his vehicle back to his business. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 16V797000 (Vehicle Speed Control). The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2016 Chevrolet Low Cab Forward truck. The contact stated that an employee had started the vehicle while parked and placed the vehicle in drive (D), the vehicle independently accelerated and crashed into 2 vehicles parked in front of the contact's vehicle. The contact stated that the employee had not noticed any warning lights. The contact stated that his vehicle had crashed into the front ends of the 2 vehicles and had crushed the hoods front bumper and grills on both vehicles and had pushed both vehicles aside. The contact stated that his vehicle had sustained damage to the driver and passenger side front doors and fenders as well as damage to the front bumper and grill. The police were called, and a report was written. The contact's employee was not injured. The other 2 vehicles were not occupied. The contact stated that the other two vehicles were towed away. The contact stated that his employee was able to drive his vehicle back to his business. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 16V797000 (Vehicle Speed Control). The failure mileage was approximately 62,000.
Mfg Campaign: 11614988
Recall Date: Sep 17, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
AT 54,000 MILES, NOTICED 2-3 INCHES IN PLAY IN THE STEERING WILE DRIVING THE VEHICLE. NOW THAT THE STEERING HAS LOOSENED, IT IS A CONTINUAL ISSUE. I HAVE NOT HAD IT DIAGNOSED YET. HOWEVER, IN READING OTHER COMPLAINTS ON THIS SITE, THIS SEEMS TO BE A DESIGN ERROR. AS THIS IS DANGEROUS. THE NHTSA SHOULD FORCE GM TO ISSUE A RECALL.
Corrective Action:
AT 54,000 MILES, NOTICED 2-3 INCHES IN PLAY IN THE STEERING WILE DRIVING THE VEHICLE. NOW THAT THE STEERING HAS LOOSENED, IT IS A CONTINUAL ISSUE. I HAVE NOT HAD IT DIAGNOSED YET. HOWEVER, IN READING OTHER COMPLAINTS ON THIS SITE, THIS SEEMS TO BE A DESIGN ERROR. AS THIS IS DANGEROUS. THE NHTSA SHOULD FORCE GM TO ISSUE A RECALL.
Additional Notes:
AT 54,000 MILES, NOTICED 2-3 INCHES IN PLAY IN THE STEERING WILE DRIVING THE VEHICLE. NOW THAT THE STEERING HAS LOOSENED, IT IS A CONTINUAL ISSUE. I HAVE NOT HAD IT DIAGNOSED YET. HOWEVER, IN READING OTHER COMPLAINTS ON THIS SITE, THIS SEEMS TO BE A DESIGN ERROR. AS THIS IS DANGEROUS. THE NHTSA SHOULD FORCE GM TO ISSUE A RECALL.
Mfg Campaign: 11344061
Recall Date: Aug 8, 2020
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2016 SILVERADO DURAMAX. CONSUMER WRITES IN REGARDS TO CP4 FAILURE. *LD *JS
Corrective Action:
2016 SILVERADO DURAMAX. CONSUMER WRITES IN REGARDS TO CP4 FAILURE. *LD *JS
Additional Notes:
2016 SILVERADO DURAMAX. CONSUMER WRITES IN REGARDS TO CP4 FAILURE. *LD *JS
Mfg Campaign: 11308190
Recall Date: Feb 11, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11287854
Recall Date: Dec 9, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11287854
Recall Date: Dec 9, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
I REPORTED TO MY DEALER CHARPER CHEVROLET NOV. 2018,I HAD ROUGHLY 23K MILES,THAT MY 2016 CHEVY 3500 HAD DEVELOPED A WOBBLE, SHAKE WHATEVER YOU COULD CALL IT. THEY INVESTIGATED AND TOLD ME MY TIRES POSSIBLY HAD BROKEN BELTS THE TIRES HAD PLENTY OF TREAD LEFT. I WAS TOLD IF I COULD DEAL WITH THE SHAKE TILL I GET NEW TIRES SO BE IT. I RODE THEM TILL JULY 2019 GOT 6 NEW MICHELIN 235/80/17 LTX A/T2 TIRE PACKAGE. THEY RODE OK STILL HAD A LITTLE SHAKE TO START THEN IT GOT WORSE THE MORE I DROVE. LET ME SAY IT NEVER SHOOK ALL THE TIME IT WOULD COME AND GO. SOMETIMES WHEN I HEADED FOR WORK IN THE MORNING SHAKE SHAKE SHAKE OTHER TIMES NOTHING. WHEN GOING AROUND BENDS SHAKE SHAKE THEN NOTHING. IT IS VERY ANNOYING AND NEEDS ATTENTION. MY DEALER WANT TO INVESTIGATE MORE BUT I AM BEING ASKED TO FUND THE INVESTIGATION. WHERE DO I GO FROM HERE? PLEASE ADVISE ME. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11287854
Recall Date: Dec 9, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BOUGHT A NEW 2016 CHEV 3500 DULY DIESEL TRUCK. AT ABOUT 14K MILES WE FOUND BRAKE FLUID AND HAD TO HAVE THE TRUCK TOWED TO SHOP. THEY FIXED FOR FREE. ABOUT 7K MILES AFTER THE BREAKS TOTALLY WENT OUT WHILE DRIVING. AT 26K FOUND FLUID AGAIN BUT IN THE BACK. SHOP BLAMED BREAK PADS SAID NO KNOWN ISSUES. FIXED BACK BRAKES. 37K FLUID EVERYWHERE AND BRAKES TOTALLY OUT. GM NOT TAKING RESPONSIBILITY. LARGE TRUCK ON ROAD THAT BRAKES HAVE FAILED FOUR TIMES. TOTAL BREAK FAILURE SEVERAL TIMES CAN NOT BE NORMAL
Corrective Action:
BOUGHT A NEW 2016 CHEV 3500 DULY DIESEL TRUCK. AT ABOUT 14K MILES WE FOUND BRAKE FLUID AND HAD TO HAVE THE TRUCK TOWED TO SHOP. THEY FIXED FOR FREE. ABOUT 7K MILES AFTER THE BREAKS TOTALLY WENT OUT WHILE DRIVING. AT 26K FOUND FLUID AGAIN BUT IN THE BACK. SHOP BLAMED BREAK PADS SAID NO KNOWN ISSUES. FIXED BACK BRAKES. 37K FLUID EVERYWHERE AND BRAKES TOTALLY OUT. GM NOT TAKING RESPONSIBILITY. LARGE TRUCK ON ROAD THAT BRAKES HAVE FAILED FOUR TIMES. TOTAL BREAK FAILURE SEVERAL TIMES CAN NOT BE NORMAL
Additional Notes:
BOUGHT A NEW 2016 CHEV 3500 DULY DIESEL TRUCK. AT ABOUT 14K MILES WE FOUND BRAKE FLUID AND HAD TO HAVE THE TRUCK TOWED TO SHOP. THEY FIXED FOR FREE. ABOUT 7K MILES AFTER THE BREAKS TOTALLY WENT OUT WHILE DRIVING. AT 26K FOUND FLUID AGAIN BUT IN THE BACK. SHOP BLAMED BREAK PADS SAID NO KNOWN ISSUES. FIXED BACK BRAKES. 37K FLUID EVERYWHERE AND BRAKES TOTALLY OUT. GM NOT TAKING RESPONSIBILITY. LARGE TRUCK ON ROAD THAT BRAKES HAVE FAILED FOUR TIMES. TOTAL BREAK FAILURE SEVERAL TIMES CAN NOT BE NORMAL
Mfg Campaign: 11172394
Recall Date: Jan 27, 2019
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