Complaints & Recalls
Consumer Complaints
10 ComplaintsGeneral Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Corrective Action:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Additional Notes:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Mfg Campaign: 11670050
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Corrective Action:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Additional Notes:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Mfg Campaign: 11670050
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Corrective Action:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Additional Notes:
Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.
Mfg Campaign: 11670050
Recall Date: Jun 29, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661121
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661121
Recall Date: May 15, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE PEDAL WENT TO THE FLOOR WHEN I APPLIED THE BRAKES, TOOK TRUCK TO DEALERSHIP. DEALERSHIP REPORTED TO ME THE MASTER CLYLINDER WAS DEFECTIVE AND NEEDED TO ORDER ONE FROM DETROIT.
Corrective Action:
BRAKE PEDAL WENT TO THE FLOOR WHEN I APPLIED THE BRAKES, TOOK TRUCK TO DEALERSHIP. DEALERSHIP REPORTED TO ME THE MASTER CLYLINDER WAS DEFECTIVE AND NEEDED TO ORDER ONE FROM DETROIT.
Additional Notes:
BRAKE PEDAL WENT TO THE FLOOR WHEN I APPLIED THE BRAKES, TOOK TRUCK TO DEALERSHIP. DEALERSHIP REPORTED TO ME THE MASTER CLYLINDER WAS DEFECTIVE AND NEEDED TO ORDER ONE FROM DETROIT.
Mfg Campaign: 11656513
Recall Date: Apr 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655030
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655030
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655030
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2025 Chevrolet Colorado. The contact stated that when the vehicle was started, the instrument cluster went black. The vehicle was taken to a local dealer and the contact was informed that there was a Technical Service Bulletin regarding the failure. The contact was advised by the dealer that the manufacturer had ordered the release of the vehicle and informed the contact to wait for a recall letter from the manufacturer. The vehicle was not repaired. The contact called the manufacturer and was informed that the dealer was correct and to wait for the recall letter. The contact was referred by the manufacturer to contact the NHTSA Hotline to report the failure. The failure mileage was 396.
Corrective Action:
The contact owns a 2025 Chevrolet Colorado. The contact stated that when the vehicle was started, the instrument cluster went black. The vehicle was taken to a local dealer and the contact was informed that there was a Technical Service Bulletin regarding the failure. The contact was advised by the dealer that the manufacturer had ordered the release of the vehicle and informed the contact to wait for a recall letter from the manufacturer. The vehicle was not repaired. The contact called the manufacturer and was informed that the dealer was correct and to wait for the recall letter. The contact was referred by the manufacturer to contact the NHTSA Hotline to report the failure. The failure mileage was 396.
Additional Notes:
The contact owns a 2025 Chevrolet Colorado. The contact stated that when the vehicle was started, the instrument cluster went black. The vehicle was taken to a local dealer and the contact was informed that there was a Technical Service Bulletin regarding the failure. The contact was advised by the dealer that the manufacturer had ordered the release of the vehicle and informed the contact to wait for a recall letter from the manufacturer. The vehicle was not repaired. The contact called the manufacturer and was informed that the dealer was correct and to wait for the recall letter. The contact was referred by the manufacturer to contact the NHTSA Hotline to report the failure. The failure mileage was 396.
Mfg Campaign: 11653951
Recall Date: Apr 10, 2025
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