Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox vehicles. The driver and front passenger door window glass may not be properly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18136
Recall Date: Apr 19, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
487 ComplaintsGeneral Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Corrective Action:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Additional Notes:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Mfg Campaign: 11669940
Recall Date: Jun 28, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Corrective Action:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Additional Notes:
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Bartlett Chevrolet in Memphis- couldn't get vehicle to repeat error. 2nd Incident: Code - P2138 June 2024 - while traveling on highway same dashboard warning signals & car went into limp mode. Had to maneuver to the berm to exit the highway safely once again putting my family in danger at speeds below 25 mph exit. Vehicle was towed to Serpentini Chevrolet the Accelerator Pedal Position Sensor was replaced under the extended warranty. 3rd Incident - Code P2138 June 2025- while traveling on highway, same dashboard warning signals & car went into limp mode again. Had to maneuver to the berm to exit the highway putting my family in danger again at speeds below 25mph. Removed the battery cable to reset computer - was unsuccessful. Contacted Jeff Schmitt Chevrolet - had to drive the vehicle over 35 miles on the berm of the highway at speeds lower than 25 mph to get to dealership. Upon arriving they ran the codes and annotated the P2138 code. The next morning when the Technician checked the vehicle the computer had reset itself and everything was checking out fine, the code was still in the vehicle history . The sensor was under warranty and we inquired about replacement because the code showed failure, the dealership stated GM would not replace the part because it tested good. But I could pay to have it replaced if I paid for it. GM Service Bulletin No:074-06-04-019F clearly states they are aware of issues with this vehicle, yet I cannot get it repaired to my satisfaction It puts myself and my family under extreme danger while driving this vehicle on the freeway.
Mfg Campaign: 11669940
Recall Date: Jun 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vacuum pump went out on the car while I was on I-70 in a rain storm construction traffic… I absolutely had no brakes they were so hard to push… I was stuck I almost crashed this crappy designed car… The brake light engine light came on.. I barely made it to the side of the highway… Now my engine is messed up cause of some faulty brake pump… What kinda silly design is this… I could have died out there on that highway.. I was on the way to the airport and I missed my flight… GM needs to get their stuff together on this they’re going to kill somebody….
Corrective Action:
The vacuum pump went out on the car while I was on I-70 in a rain storm construction traffic… I absolutely had no brakes they were so hard to push… I was stuck I almost crashed this crappy designed car… The brake light engine light came on.. I barely made it to the side of the highway… Now my engine is messed up cause of some faulty brake pump… What kinda silly design is this… I could have died out there on that highway.. I was on the way to the airport and I missed my flight… GM needs to get their stuff together on this they’re going to kill somebody….
Additional Notes:
The vacuum pump went out on the car while I was on I-70 in a rain storm construction traffic… I absolutely had no brakes they were so hard to push… I was stuck I almost crashed this crappy designed car… The brake light engine light came on.. I barely made it to the side of the highway… Now my engine is messed up cause of some faulty brake pump… What kinda silly design is this… I could have died out there on that highway.. I was on the way to the airport and I missed my flight… GM needs to get their stuff together on this they’re going to kill somebody….
Mfg Campaign: 11665550
Recall Date: Jun 7, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Corrective Action:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Additional Notes:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Mfg Campaign: 11664252
Recall Date: Jun 2, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Corrective Action:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Additional Notes:
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Mfg Campaign: 11664252
Recall Date: Jun 2, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
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Corrective Action:
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Additional Notes:
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Mfg Campaign: 11663014
Recall Date: May 25, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
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Corrective Action:
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Additional Notes:
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Mfg Campaign: 11663014
Recall Date: May 25, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
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Corrective Action:
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Additional Notes:
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Mfg Campaign: 11663014
Recall Date: May 25, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Mfg Campaign: 11660523
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at undisclosed speeds, the brake pedal seized while depressing the brake pedal. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and the vehicle eventually came to a stop. The vehicle was towed to the residence. The contact inspected the vehicle and found that a gasket had detached and was missing, and there were plastic pieces inside the engine, and there was oil intrusion into other parts of the vehicle and engine. The vehicle was not diagnosed or repaired. The vehicle was parked at the residence and had not been driven since the failure. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was 200,000.
Mfg Campaign: 11660523
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
Other/I am not sure
Potential Consequences:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Corrective Action:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Additional Notes:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Mfg Campaign: 11659760
Recall Date: May 8, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Potential Consequences:
The contact owns a 2018 Chevrolet Equinox. The contact stated that while the vehicle was parked, the vehicle failed to immediately start. The vehicle was started after several attempts. The contact stated that while stopped at a red light the vehicle began shaking and lost motive power. Additionally, the contact stated that when the vehicle was shifted into park(P), the vehicle stalled three times, and the vehicle was restarted after several attempts. The contact stated that on another occasion, while driving at an undisclosed speed, there was a gasoline odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that all four fuel injectors were damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Corrective Action:
The contact owns a 2018 Chevrolet Equinox. The contact stated that while the vehicle was parked, the vehicle failed to immediately start. The vehicle was started after several attempts. The contact stated that while stopped at a red light the vehicle began shaking and lost motive power. Additionally, the contact stated that when the vehicle was shifted into park(P), the vehicle stalled three times, and the vehicle was restarted after several attempts. The contact stated that on another occasion, while driving at an undisclosed speed, there was a gasoline odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that all four fuel injectors were damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Additional Notes:
The contact owns a 2018 Chevrolet Equinox. The contact stated that while the vehicle was parked, the vehicle failed to immediately start. The vehicle was started after several attempts. The contact stated that while stopped at a red light the vehicle began shaking and lost motive power. Additionally, the contact stated that when the vehicle was shifted into park(P), the vehicle stalled three times, and the vehicle was restarted after several attempts. The contact stated that on another occasion, while driving at an undisclosed speed, there was a gasoline odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that all four fuel injectors were damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Mfg Campaign: 11659245
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Chevrolet Equinox Premier. The engine connecting rod to the #1 piston separated, causing the engine to stop while the vehicle was in motion. The only warning light at the time was the tire pressure monitor system. The incident had no warning. My husband was driving the vehicle. Initially he thought the car blew a tire by the noise, but then the engine stopped/stalled while I was driving. He was able to get to a side road. The vehicle would not start. He smelled burnt rubber and then thought he broke a belt. He pushed the On-star button for roadside assistance. The car was towed to Ferman Chevolet, Adamoo Dr., Brandon, Florida where they inserted a camera scope and confirmed the rod separation. I do not have paperwork except to show they gave me $2500 towards a trade-in. Over the phone they said it would be $1800 to take apart the engine to confirm the separation. The mechanic suspected the engine was scarred as a result. It would cost $12,000 to replace it, or they could talk to the sales side and see if they can let us trade it in on a different car. We traded the vehicle in. I just saw news of another GM recall affecting the 6.2L V8 and thought it odd that the same thing happened to my vehicle, which is not included in the recall. The engine stall caused my husband to stall in the middle of the traffic lane on a side street. Had he not gotten to the side street in time, he would have blocked a traffic lane on a very busy road which could have resulted in a major accident with injuries.
Corrective Action:
2018 Chevrolet Equinox Premier. The engine connecting rod to the #1 piston separated, causing the engine to stop while the vehicle was in motion. The only warning light at the time was the tire pressure monitor system. The incident had no warning. My husband was driving the vehicle. Initially he thought the car blew a tire by the noise, but then the engine stopped/stalled while I was driving. He was able to get to a side road. The vehicle would not start. He smelled burnt rubber and then thought he broke a belt. He pushed the On-star button for roadside assistance. The car was towed to Ferman Chevolet, Adamoo Dr., Brandon, Florida where they inserted a camera scope and confirmed the rod separation. I do not have paperwork except to show they gave me $2500 towards a trade-in. Over the phone they said it would be $1800 to take apart the engine to confirm the separation. The mechanic suspected the engine was scarred as a result. It would cost $12,000 to replace it, or they could talk to the sales side and see if they can let us trade it in on a different car. We traded the vehicle in. I just saw news of another GM recall affecting the 6.2L V8 and thought it odd that the same thing happened to my vehicle, which is not included in the recall. The engine stall caused my husband to stall in the middle of the traffic lane on a side street. Had he not gotten to the side street in time, he would have blocked a traffic lane on a very busy road which could have resulted in a major accident with injuries.
Additional Notes:
2018 Chevrolet Equinox Premier. The engine connecting rod to the #1 piston separated, causing the engine to stop while the vehicle was in motion. The only warning light at the time was the tire pressure monitor system. The incident had no warning. My husband was driving the vehicle. Initially he thought the car blew a tire by the noise, but then the engine stopped/stalled while I was driving. He was able to get to a side road. The vehicle would not start. He smelled burnt rubber and then thought he broke a belt. He pushed the On-star button for roadside assistance. The car was towed to Ferman Chevolet, Adamoo Dr., Brandon, Florida where they inserted a camera scope and confirmed the rod separation. I do not have paperwork except to show they gave me $2500 towards a trade-in. Over the phone they said it would be $1800 to take apart the engine to confirm the separation. The mechanic suspected the engine was scarred as a result. It would cost $12,000 to replace it, or they could talk to the sales side and see if they can let us trade it in on a different car. We traded the vehicle in. I just saw news of another GM recall affecting the 6.2L V8 and thought it odd that the same thing happened to my vehicle, which is not included in the recall. The engine stall caused my husband to stall in the middle of the traffic lane on a side street. Had he not gotten to the side street in time, he would have blocked a traffic lane on a very busy road which could have resulted in a major accident with injuries.
Mfg Campaign: 11658752
Recall Date: May 4, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On or about 2/8-2/13/2025, I was on my way home when suddenly, without warning, I applied my brakes to slow down and the brake pedal was so hard, so stiff that even while I was literally standing on the pedal, I was unable to stop. I nearly rear-ended the vehicle in front of me. I was honking , and honking to get the car to move and thank God without another second to waste, he moved over. I could not stop the car, I had to let off the gas and let it coast to a stop. I called a mechanic friend and he towed my car in. My car is not under warranty any more therefore Alan, my mechanic friend went over my car and determined my Vacuum Brake Booster failed. I did do some research along with the mechanic and found that the Chevy Equinox (several yrs, including mine) had a recall for this same exact problem. I ran my VIN and my car is not included in the recall. The mechanic believes my car should be recalled for the brake system being faulty and he installed the new Vac Brake Booster. Now on 4/12/2025, only 2 months later, the same thing happened, my pedal is hard and I can't stop. The first time I felt like I was going to crash, kill myself or somebody else. The 2nd time I had to exit the roadway where there was only dirt, I ended up nearly flipping my car because the dirt caused me to nearly lose control. Again, I escaped causing a crash but at the risk of my own life by not being able to stop and having to leave the roadway to avoid a collision. I had the same mechanic, along with a family member who is experienced enough to understand what the mechanic showed him. It is the vac brake booster, the same part I just replaced, it failed. Without warnings, without any other factors that can explain what is causing this system to fail. I have not replaced this part again because I believe it is faulty by the GM factory and it will keep happening. I am scared it will continue to cause brake failure and I could potentially cause an accident that could be fatal.
Corrective Action:
On or about 2/8-2/13/2025, I was on my way home when suddenly, without warning, I applied my brakes to slow down and the brake pedal was so hard, so stiff that even while I was literally standing on the pedal, I was unable to stop. I nearly rear-ended the vehicle in front of me. I was honking , and honking to get the car to move and thank God without another second to waste, he moved over. I could not stop the car, I had to let off the gas and let it coast to a stop. I called a mechanic friend and he towed my car in. My car is not under warranty any more therefore Alan, my mechanic friend went over my car and determined my Vacuum Brake Booster failed. I did do some research along with the mechanic and found that the Chevy Equinox (several yrs, including mine) had a recall for this same exact problem. I ran my VIN and my car is not included in the recall. The mechanic believes my car should be recalled for the brake system being faulty and he installed the new Vac Brake Booster. Now on 4/12/2025, only 2 months later, the same thing happened, my pedal is hard and I can't stop. The first time I felt like I was going to crash, kill myself or somebody else. The 2nd time I had to exit the roadway where there was only dirt, I ended up nearly flipping my car because the dirt caused me to nearly lose control. Again, I escaped causing a crash but at the risk of my own life by not being able to stop and having to leave the roadway to avoid a collision. I had the same mechanic, along with a family member who is experienced enough to understand what the mechanic showed him. It is the vac brake booster, the same part I just replaced, it failed. Without warnings, without any other factors that can explain what is causing this system to fail. I have not replaced this part again because I believe it is faulty by the GM factory and it will keep happening. I am scared it will continue to cause brake failure and I could potentially cause an accident that could be fatal.
Additional Notes:
On or about 2/8-2/13/2025, I was on my way home when suddenly, without warning, I applied my brakes to slow down and the brake pedal was so hard, so stiff that even while I was literally standing on the pedal, I was unable to stop. I nearly rear-ended the vehicle in front of me. I was honking , and honking to get the car to move and thank God without another second to waste, he moved over. I could not stop the car, I had to let off the gas and let it coast to a stop. I called a mechanic friend and he towed my car in. My car is not under warranty any more therefore Alan, my mechanic friend went over my car and determined my Vacuum Brake Booster failed. I did do some research along with the mechanic and found that the Chevy Equinox (several yrs, including mine) had a recall for this same exact problem. I ran my VIN and my car is not included in the recall. The mechanic believes my car should be recalled for the brake system being faulty and he installed the new Vac Brake Booster. Now on 4/12/2025, only 2 months later, the same thing happened, my pedal is hard and I can't stop. The first time I felt like I was going to crash, kill myself or somebody else. The 2nd time I had to exit the roadway where there was only dirt, I ended up nearly flipping my car because the dirt caused me to nearly lose control. Again, I escaped causing a crash but at the risk of my own life by not being able to stop and having to leave the roadway to avoid a collision. I had the same mechanic, along with a family member who is experienced enough to understand what the mechanic showed him. It is the vac brake booster, the same part I just replaced, it failed. Without warnings, without any other factors that can explain what is causing this system to fail. I have not replaced this part again because I believe it is faulty by the GM factory and it will keep happening. I am scared it will continue to cause brake failure and I could potentially cause an accident that could be fatal.
Mfg Campaign: 11657224
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I reported the first incident that happened in Feb 2025 when my brakes failed and nearly crashed due to my Vacuum Brake Booster failing, and I replaced it. Less than 2 months later, 4/28/2025, my breaks failed again, the same thing happened. My break pedal was hard and I was unable to stop my car. This time I had leave the roadway to avoid a collision and nearly lost control of my car. After having the mechanic check it out he told me it is a faulty system that GM/Chevrolet needs to replace or redesign. I have not fixed it because I am not only afraid to drive it anymore for fear of crashing but I don't have the money to just keep replacing a part that is never going to be ok. I am without a car, my job is at risk bc I can't always find a way to work, it has cost me money that if it wasnt faulty I would not have had to shell out the money to repair 2x in 2 months. I need GM to take responsibility before someone is hurt or killed. I need a dependable vehicle like I thought I was getting when I paid cash outright for the vehicle in 2022. The mechanic has also said he thinks it could have damaged my motor. This is a life & death situation that I can't even sale the car without worrying someone else may lose their life. Essentially I was sold a vehicle that is no good, dangerous, and it's due to GMs negligence bc they are aware that the brake booster is faulty and can't be fixed by replacing the faulty part. It is likely to keep causing a brake failure.
Corrective Action:
I reported the first incident that happened in Feb 2025 when my brakes failed and nearly crashed due to my Vacuum Brake Booster failing, and I replaced it. Less than 2 months later, 4/28/2025, my breaks failed again, the same thing happened. My break pedal was hard and I was unable to stop my car. This time I had leave the roadway to avoid a collision and nearly lost control of my car. After having the mechanic check it out he told me it is a faulty system that GM/Chevrolet needs to replace or redesign. I have not fixed it because I am not only afraid to drive it anymore for fear of crashing but I don't have the money to just keep replacing a part that is never going to be ok. I am without a car, my job is at risk bc I can't always find a way to work, it has cost me money that if it wasnt faulty I would not have had to shell out the money to repair 2x in 2 months. I need GM to take responsibility before someone is hurt or killed. I need a dependable vehicle like I thought I was getting when I paid cash outright for the vehicle in 2022. The mechanic has also said he thinks it could have damaged my motor. This is a life & death situation that I can't even sale the car without worrying someone else may lose their life. Essentially I was sold a vehicle that is no good, dangerous, and it's due to GMs negligence bc they are aware that the brake booster is faulty and can't be fixed by replacing the faulty part. It is likely to keep causing a brake failure.
Additional Notes:
I reported the first incident that happened in Feb 2025 when my brakes failed and nearly crashed due to my Vacuum Brake Booster failing, and I replaced it. Less than 2 months later, 4/28/2025, my breaks failed again, the same thing happened. My break pedal was hard and I was unable to stop my car. This time I had leave the roadway to avoid a collision and nearly lost control of my car. After having the mechanic check it out he told me it is a faulty system that GM/Chevrolet needs to replace or redesign. I have not fixed it because I am not only afraid to drive it anymore for fear of crashing but I don't have the money to just keep replacing a part that is never going to be ok. I am without a car, my job is at risk bc I can't always find a way to work, it has cost me money that if it wasnt faulty I would not have had to shell out the money to repair 2x in 2 months. I need GM to take responsibility before someone is hurt or killed. I need a dependable vehicle like I thought I was getting when I paid cash outright for the vehicle in 2022. The mechanic has also said he thinks it could have damaged my motor. This is a life & death situation that I can't even sale the car without worrying someone else may lose their life. Essentially I was sold a vehicle that is no good, dangerous, and it's due to GMs negligence bc they are aware that the brake booster is faulty and can't be fixed by replacing the faulty part. It is likely to keep causing a brake failure.
Mfg Campaign: 11657233
Recall Date: Apr 28, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Corrective Action:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Additional Notes:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Mfg Campaign: 11656588
Recall Date: Apr 24, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Corrective Action:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Additional Notes:
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There is no way to monitor my speed. The milage is not being reported to reflect the miles put on the engine.
Mfg Campaign: 11656588
Recall Date: Apr 24, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Corrective Action:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Additional Notes:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Mfg Campaign: 11655437
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Corrective Action:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Additional Notes:
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Mfg Campaign: 11655437
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This rare equinox has a Turbocharge issue that causes rapid engine power loss, and melting under the manifold and around the fuel injector pipes. The recent recalls do not include this GM made diesel equinox due to its rarity, and small consumer ownership of 506,775 units sold in its lifetime. However, GM has been just as negligent with this diesel 1.6L, as with the other major model lineup. Diesel particulate sensor goes bad every year around installation anniversary (previous recall). Stated every year in purchase anniversary month 10/2021, 10/2022
Corrective Action:
This rare equinox has a Turbocharge issue that causes rapid engine power loss, and melting under the manifold and around the fuel injector pipes. The recent recalls do not include this GM made diesel equinox due to its rarity, and small consumer ownership of 506,775 units sold in its lifetime. However, GM has been just as negligent with this diesel 1.6L, as with the other major model lineup. Diesel particulate sensor goes bad every year around installation anniversary (previous recall). Stated every year in purchase anniversary month 10/2021, 10/2022
Additional Notes:
This rare equinox has a Turbocharge issue that causes rapid engine power loss, and melting under the manifold and around the fuel injector pipes. The recent recalls do not include this GM made diesel equinox due to its rarity, and small consumer ownership of 506,775 units sold in its lifetime. However, GM has been just as negligent with this diesel 1.6L, as with the other major model lineup. Diesel particulate sensor goes bad every year around installation anniversary (previous recall). Stated every year in purchase anniversary month 10/2021, 10/2022
Mfg Campaign: 11654962
Recall Date: Apr 16, 2025
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