Complaints & Recalls
Consumer Complaints
11 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Chevrolet Trax. The contact stated when the vehicle was started, the check engine warning light illuminated. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated while driving to the dealer, the contact noticed smoke coming the exhaust pipe and there was misfire coming from the engine. The vehicle was towed to a second dealer; however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2022 Chevrolet Trax. The contact stated when the vehicle was started, the check engine warning light illuminated. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated while driving to the dealer, the contact noticed smoke coming the exhaust pipe and there was misfire coming from the engine. The vehicle was towed to a second dealer; however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2022 Chevrolet Trax. The contact stated when the vehicle was started, the check engine warning light illuminated. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated while driving to the dealer, the contact noticed smoke coming the exhaust pipe and there was misfire coming from the engine. The vehicle was towed to a second dealer; however, the vehicle had not been diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11657836
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Chevrolet Trax. The contact stated that upon starting the vehicle, the contact became aware of a tiny crack on the passenger’s side of the windshield. The contact did not think much of the crack at first; however, over time, the crack started to expand. The local dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Corrective Action:
The contact owns a 2022 Chevrolet Trax. The contact stated that upon starting the vehicle, the contact became aware of a tiny crack on the passenger’s side of the windshield. The contact did not think much of the crack at first; however, over time, the crack started to expand. The local dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Additional Notes:
The contact owns a 2022 Chevrolet Trax. The contact stated that upon starting the vehicle, the contact became aware of a tiny crack on the passenger’s side of the windshield. The contact did not think much of the crack at first; however, over time, the crack started to expand. The local dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
Mfg Campaign: 11649071
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Potential Consequences:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving 50 MPH, the vehicle failed to operate as designed. The trunk light illuminated, and the message to “Keep Eyes on the Road” was displayed, because it might cause a serious accident or death. The contact stated that her garage was broken into, and there was a key fob in the glove compartment, and shortly after the break-in, the vehicle stopped operating properly. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be re-coded. The vehicle was re-coded along with the key fob; however, the failure persisted. The vehicle was not repaired for the most recent failure. The contact believed that the OnStar system had been hacked. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving 50 MPH, the vehicle failed to operate as designed. The trunk light illuminated, and the message to “Keep Eyes on the Road” was displayed, because it might cause a serious accident or death. The contact stated that her garage was broken into, and there was a key fob in the glove compartment, and shortly after the break-in, the vehicle stopped operating properly. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be re-coded. The vehicle was re-coded along with the key fob; however, the failure persisted. The vehicle was not repaired for the most recent failure. The contact believed that the OnStar system had been hacked. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving 50 MPH, the vehicle failed to operate as designed. The trunk light illuminated, and the message to “Keep Eyes on the Road” was displayed, because it might cause a serious accident or death. The contact stated that her garage was broken into, and there was a key fob in the glove compartment, and shortly after the break-in, the vehicle stopped operating properly. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be re-coded. The vehicle was re-coded along with the key fob; however, the failure persisted. The vehicle was not repaired for the most recent failure. The contact believed that the OnStar system had been hacked. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11646604
Recall Date: Mar 5, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light was illuminated. In addition, the contact stated that several unknown warning lights were later illuminated. The vehicle was taken to the dealer and was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact wanted a second opinion, and the vehicle was taken to two independent mechanics; however, the contact was advised to take the vehicle to the dealer. The contact was informed that the battery was in proper working condition. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light was illuminated. In addition, the contact stated that several unknown warning lights were later illuminated. The vehicle was taken to the dealer and was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact wanted a second opinion, and the vehicle was taken to two independent mechanics; however, the contact was advised to take the vehicle to the dealer. The contact was informed that the battery was in proper working condition. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2022 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light was illuminated. In addition, the contact stated that several unknown warning lights were later illuminated. The vehicle was taken to the dealer and was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact wanted a second opinion, and the vehicle was taken to two independent mechanics; however, the contact was advised to take the vehicle to the dealer. The contact was informed that the battery was in proper working condition. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Mfg Campaign: 11617252
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Corrective Action:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Additional Notes:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Mfg Campaign: 11610941
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Corrective Action:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Additional Notes:
My engine light is on due to Evaporative Emissions (EVAP) Leak Detection Pump. This has been an issue in the Chevrolet Trax previously and it is currently effecting my vehicle.
Mfg Campaign: 11610941
Recall Date: Aug 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Corrective Action:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Additional Notes:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Mfg Campaign: 11559054
Recall Date: Dec 7, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Corrective Action:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Additional Notes:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Mfg Campaign: 11559054
Recall Date: Dec 7, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Corrective Action:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Additional Notes:
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Mfg Campaign: 11559054
Recall Date: Dec 7, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE EVAP PURGE PUMP SYSTEM FAILURE: it is available for inspection upon request. Pump recirculates engine unburned gasoline fumes to be re-burned by engine. Safety/risk - unburned fumes. Yes, on 07/23/23, a loud explosion was heard coming from underneath the vehicle and said problem was then confirmed by an auto part store by inspecting for a diagnostic code. On 08/01/23 the problem was confirmed by Ingersoll Auto Danbury, Ct. 06810; still awaiting for EVAP-PURGE-PUMP-Part to be received by the above dealership for future repair (repair part not received as of 08/30/23) still driving vehicle until repair. After the pump failure, the dashboard engine light appeared.
Corrective Action:
THE EVAP PURGE PUMP SYSTEM FAILURE: it is available for inspection upon request. Pump recirculates engine unburned gasoline fumes to be re-burned by engine. Safety/risk - unburned fumes. Yes, on 07/23/23, a loud explosion was heard coming from underneath the vehicle and said problem was then confirmed by an auto part store by inspecting for a diagnostic code. On 08/01/23 the problem was confirmed by Ingersoll Auto Danbury, Ct. 06810; still awaiting for EVAP-PURGE-PUMP-Part to be received by the above dealership for future repair (repair part not received as of 08/30/23) still driving vehicle until repair. After the pump failure, the dashboard engine light appeared.
Additional Notes:
THE EVAP PURGE PUMP SYSTEM FAILURE: it is available for inspection upon request. Pump recirculates engine unburned gasoline fumes to be re-burned by engine. Safety/risk - unburned fumes. Yes, on 07/23/23, a loud explosion was heard coming from underneath the vehicle and said problem was then confirmed by an auto part store by inspecting for a diagnostic code. On 08/01/23 the problem was confirmed by Ingersoll Auto Danbury, Ct. 06810; still awaiting for EVAP-PURGE-PUMP-Part to be received by the above dealership for future repair (repair part not received as of 08/30/23) still driving vehicle until repair. After the pump failure, the dashboard engine light appeared.
Mfg Campaign: 11541829
Recall Date: Aug 31, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Had a head-on collision and the airbags failed to deploy. Everyone was highly surprised that the airbags didn't work and told me where to report the safety issue. Unknown if the car has been retested or inspected after the incident.
Corrective Action:
Had a head-on collision and the airbags failed to deploy. Everyone was highly surprised that the airbags didn't work and told me where to report the safety issue. Unknown if the car has been retested or inspected after the incident.
Additional Notes:
Had a head-on collision and the airbags failed to deploy. Everyone was highly surprised that the airbags didn't work and told me where to report the safety issue. Unknown if the car has been retested or inspected after the incident.
Mfg Campaign: 11508789
Recall Date: Feb 23, 2023
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