Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Consumer Complaints
10 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Corrective Action:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Additional Notes:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Mfg Campaign: 11621621
Recall Date: Oct 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Corrective Action:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Additional Notes:
I was turning left into a parking lot when my 2020 Voyager steering stopped working while it started to show all warning lights and the wipers went on, then it went dead, had to be towed on a flatbed to the dealership, and after 4 weeks with no solution in sight, I decided to bring it home and research the solution myself, The problem came from the CAN bus connector located above the glove box, any short or voltage fluctuation from the wires out of the can bus causes the car to go into panic mode, sometimes making the steering wheel stop steering, and the engine to turn off, most of the times it renders the vehicle disabled. One of the connectors goes into the steering module attached to the electric steering column under the car, the pair of wires near the steering module was fused and exposed, touching each other, and the poor wire insulation, proximity of the engine exhaust pipe, and other hot components coupled with an excessive tight cable zip tie caused the damaged to the wire. Chrysler needs to replace wiring coming from the can bus connectors as damages to any of the wires cause wide failure of vital car components while driving. Case and point, a major safety issue with the Chrysler Voyager 2020 and possibly Pacifica 2020 as my steering wheel stopped working while making a left turn that could have caused a crash with incoming traffic. The vehicle was inspected by an authorized Chrysler Dealer, but after 4 weeks they were unable to find and fix the issue, they replaced the auxiliary battery and were trying to replace the RFH module by did not fix it, that's when I decided to remove the car and inspect it my self.
Mfg Campaign: 11621621
Recall Date: Oct 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking inside cylinder 3, head gasket is blown at 62000 miles.
Corrective Action:
Coolant is leaking inside cylinder 3, head gasket is blown at 62000 miles.
Additional Notes:
Coolant is leaking inside cylinder 3, head gasket is blown at 62000 miles.
Mfg Campaign: 11619015
Recall Date: Oct 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
When child was adjusting the recline in the driver side middle row bucket seat, the seat broke. The seat no longer stays in any recline position, and the seat no longer latches into place at the base and slides forwards and backwards. A system within the seat has failed. My 9 year old child’s safety was at risk, since the failure happened while she was in the seat and we were driving. The seat has not been inspected, but is available for inspection. There were no warnings of any kind before the failure. We were lucky we were close to home, and were not in an accident, or this could have been a lot worse. When I did a quick google search it shows that this seems to be a common problem for Chrysler vans, and should be corrected by Chrysler.
Corrective Action:
When child was adjusting the recline in the driver side middle row bucket seat, the seat broke. The seat no longer stays in any recline position, and the seat no longer latches into place at the base and slides forwards and backwards. A system within the seat has failed. My 9 year old child’s safety was at risk, since the failure happened while she was in the seat and we were driving. The seat has not been inspected, but is available for inspection. There were no warnings of any kind before the failure. We were lucky we were close to home, and were not in an accident, or this could have been a lot worse. When I did a quick google search it shows that this seems to be a common problem for Chrysler vans, and should be corrected by Chrysler.
Additional Notes:
When child was adjusting the recline in the driver side middle row bucket seat, the seat broke. The seat no longer stays in any recline position, and the seat no longer latches into place at the base and slides forwards and backwards. A system within the seat has failed. My 9 year old child’s safety was at risk, since the failure happened while she was in the seat and we were driving. The seat has not been inspected, but is available for inspection. There were no warnings of any kind before the failure. We were lucky we were close to home, and were not in an accident, or this could have been a lot worse. When I did a quick google search it shows that this seems to be a common problem for Chrysler vans, and should be corrected by Chrysler.
Mfg Campaign: 11613876
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Oil filter housing/ oil cooler catastrophic failure at 86519 miles pumping out oil and antifreeze and shutting vehicle down on i25 in Fort collins colorado creating hazard for us and other drivers. This is a known issue with this vehicle model and a recall has not been done from Chrysler. I repaired vehicle myself with an upgraded part from autozone.
Corrective Action:
Oil filter housing/ oil cooler catastrophic failure at 86519 miles pumping out oil and antifreeze and shutting vehicle down on i25 in Fort collins colorado creating hazard for us and other drivers. This is a known issue with this vehicle model and a recall has not been done from Chrysler. I repaired vehicle myself with an upgraded part from autozone.
Additional Notes:
Oil filter housing/ oil cooler catastrophic failure at 86519 miles pumping out oil and antifreeze and shutting vehicle down on i25 in Fort collins colorado creating hazard for us and other drivers. This is a known issue with this vehicle model and a recall has not been done from Chrysler. I repaired vehicle myself with an upgraded part from autozone.
Mfg Campaign: 11560807
Recall Date: Dec 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chrysler Voyager. The contact stated that while driving at an undisclosed speed, the contact was not able to brake even though the brake pedal was fully depressed. The contact crashed into some logs because the brakes failed. The air bags did not deploy. The contact was going 45mph at the time of the crash. The vehicle was towed to a yard. No warning light was illuminated. No police report was filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,500
Corrective Action:
The contact owns a 2020 Chrysler Voyager. The contact stated that while driving at an undisclosed speed, the contact was not able to brake even though the brake pedal was fully depressed. The contact crashed into some logs because the brakes failed. The air bags did not deploy. The contact was going 45mph at the time of the crash. The vehicle was towed to a yard. No warning light was illuminated. No police report was filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,500
Additional Notes:
The contact owns a 2020 Chrysler Voyager. The contact stated that while driving at an undisclosed speed, the contact was not able to brake even though the brake pedal was fully depressed. The contact crashed into some logs because the brakes failed. The air bags did not deploy. The contact was going 45mph at the time of the crash. The vehicle was towed to a yard. No warning light was illuminated. No police report was filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,500
Mfg Campaign: 11541679
Recall Date: Aug 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Corrective Action:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Additional Notes:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Mfg Campaign: 11530186
Recall Date: Jul 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Corrective Action:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Additional Notes:
Start stop light comes on and vehicle goes to limp mode or dies while driving, Check engine light also comes on.
Mfg Campaign: 11530186
Recall Date: Jul 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Corrective Action:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Additional Notes:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Mfg Campaign: 11434531
Recall Date: Sep 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Corrective Action:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Additional Notes:
While drivng with the cruise control engaged and encountering a downhill speed increase of about 5 MPH, the transmission kicks down to engage engine breaking. However as the process starts, first the engine revs and will increase vehicle speed by about 5 MPH. An example is cruise set at 60, down hill increases speed to 65, engine rev results in 70 MPH speed requiring heavy braking to regain control. I have tested this without the cruise engaged by shifting from D to L and engaging the kickdown process and engine accelleration in an identical manner. I have viewed the Chrysler Owner Forum and found many complaints of this occurance on Pacifica modesl since 2017. Most suggest it is a software problem. No component failed. My safety and the safety of others are at risk for the sudden increase in speed and demand for increased heavy braking. I have not contact the dealer since I have read all the prior Pacfica complaints and I believe Chrysler knows of the problem. No one has inspected the vehicle. No warnings are presented prior to the sudden accelleration. My vehicle can demonstrate this fault at any time or place.
Mfg Campaign: 11434531
Recall Date: Sep 27, 2021
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