Complaints & Recalls
Consumer Complaints
6 ComplaintsChrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Mfg Campaign: 11458057
Recall Date: Mar 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Corrective Action:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Additional Notes:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Mfg Campaign: 11402562
Recall Date: Mar 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Corrective Action:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Additional Notes:
DRIVERS SLIDING DOOR WON'T OPEN. IT'S STUCK IN THE LOCK POSITION WHICH MAKES IT A HUGE SAFETY ISSUE. DOOR WORKED ONE EVENING BUT NEXT DAY WENT TO OPEN THE DOOR & IT WOULDN'T OPEN. PRESSING THE KEY FOB UNLOCK & THE UNLOCK BUTTON ON THE DRIVERS DOOR DOESN'T DO ANYTHING. NO NOISE OR ANYTHING WHEN PRESSING UNLOCK BUTTON. FROM ALL THE RESEARCH I'VE DONE, IT SEEMS THIS IS A COMMON OCCURRENCE & SHOULD BE A RECALL AS THIS IS A SAFETY ISSUE.
Mfg Campaign: 11402562
Recall Date: Mar 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
2018 DODGE CARAVAN. CONSUMER STATES THAT THE BRAKE PEDAL IS SIGNIFICANTLY HIGHER THAN GAS PEDAL AND THE SPACE BETWEEN STEERING COLUMN IS TOO WIDE AND MAY TRAP A FINGER MAKING IT IMPOSSIBLE TO STEER VEHICLE. *LD *JS
Corrective Action:
2018 DODGE CARAVAN. CONSUMER STATES THAT THE BRAKE PEDAL IS SIGNIFICANTLY HIGHER THAN GAS PEDAL AND THE SPACE BETWEEN STEERING COLUMN IS TOO WIDE AND MAY TRAP A FINGER MAKING IT IMPOSSIBLE TO STEER VEHICLE. *LD *JS
Additional Notes:
2018 DODGE CARAVAN. CONSUMER STATES THAT THE BRAKE PEDAL IS SIGNIFICANTLY HIGHER THAN GAS PEDAL AND THE SPACE BETWEEN STEERING COLUMN IS TOO WIDE AND MAY TRAP A FINGER MAKING IT IMPOSSIBLE TO STEER VEHICLE. *LD *JS
Mfg Campaign: 11253854
Recall Date: Sep 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY WIFE REAR-ENDED ANOTHER CAR. SHE CALLED ME AND EXPLAINED WHAT HAPPENED AFTER THE POLICE HAD BEEN CALLED. I ARRIVED AT THE SCENE SHORTLY AFTER THE POLICE. MY WIFE WAS NOT ABLE TO STOP THE VEHICLE WHEN THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP ACCORDING TO HER. SHE WAS NOT DISTRACTED AND FELT LIKE THE VAN SHE WAS DRIVING HAD AMPLE ROOM TO STOP. THE VEHICLE WAS TRAVELING UP AN INCLINE ON A HIGHWAY, TRAFFIC CAME TO AN ABRUPT STOP. THE VEHICLE MY WIFE HAD THE WRECK IN IS A RENTAL VEHICLE, HOWEVER; SHE HAD DRIVEN IT FOR THREE DAYS LEADING UP TO THE ACCIDENT. THE UNFAMILIARITY OF THE RENTAL COULD HAVE HAD A PART TO PLAY IN THE ACCIDENT, HOWEVER; THE STOP WAS ON AN INCLINE AND IT SEEMS TO ME THE INCLINE WOULD HAVE HELPED WITH THE STOP AND SOMEWHAT COUNTERACTED SOME OF THE EFFECTS OF BEING UNFAMILIAR WITH THE CAR. MY WIFE SUSTAINED BRUISES AND SWELLING IN THE ANKLES, KNEES AND WRISTS AS WELL AS SOME NECK INJURIES AS A RESULT OF THE ACCIDENT. I AM NOT AWARE OF THE INJURIES OF THE OTHER PERSONS INVOLVED IN THE ACCIDENT. MY COMPLAINT IS NOT TO REDIRECT BLAME OF THE ACCIDENT TO THE MANUFACTURER OF THE VEHICLE. MY CONCERN IS THAT THESE VANS HAVE A KNOWN ISSUE WITH BRAKING DISTANCE FALLING OUTSIDE ACCEPTABLE STANDARDS. A FLAW IN THE BRAKING MAY NOT HAVE CAUSED THIS ACCIDENT BUT, FROM A LOGICAL PERSPECTIVE, GIVEN THE FACTS MY WIFE'S REPORT OF THE INCIDENT AND READING THE RECALL DETAILS FOR THIS YEAR AND MODEL VAN, IT IS A DEFINITE POSSIBILITY. MY HOPE IS THAT THE WRECK WAS NOT THE RESULT OF A MANUFACTURING FLAW AND THAT THE DRIVERS OF THESE VANS ARE SAFE WITH NOTHING TO WORRY ABOUT. THANK YOU
Corrective Action:
MY WIFE REAR-ENDED ANOTHER CAR. SHE CALLED ME AND EXPLAINED WHAT HAPPENED AFTER THE POLICE HAD BEEN CALLED. I ARRIVED AT THE SCENE SHORTLY AFTER THE POLICE. MY WIFE WAS NOT ABLE TO STOP THE VEHICLE WHEN THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP ACCORDING TO HER. SHE WAS NOT DISTRACTED AND FELT LIKE THE VAN SHE WAS DRIVING HAD AMPLE ROOM TO STOP. THE VEHICLE WAS TRAVELING UP AN INCLINE ON A HIGHWAY, TRAFFIC CAME TO AN ABRUPT STOP. THE VEHICLE MY WIFE HAD THE WRECK IN IS A RENTAL VEHICLE, HOWEVER; SHE HAD DRIVEN IT FOR THREE DAYS LEADING UP TO THE ACCIDENT. THE UNFAMILIARITY OF THE RENTAL COULD HAVE HAD A PART TO PLAY IN THE ACCIDENT, HOWEVER; THE STOP WAS ON AN INCLINE AND IT SEEMS TO ME THE INCLINE WOULD HAVE HELPED WITH THE STOP AND SOMEWHAT COUNTERACTED SOME OF THE EFFECTS OF BEING UNFAMILIAR WITH THE CAR. MY WIFE SUSTAINED BRUISES AND SWELLING IN THE ANKLES, KNEES AND WRISTS AS WELL AS SOME NECK INJURIES AS A RESULT OF THE ACCIDENT. I AM NOT AWARE OF THE INJURIES OF THE OTHER PERSONS INVOLVED IN THE ACCIDENT. MY COMPLAINT IS NOT TO REDIRECT BLAME OF THE ACCIDENT TO THE MANUFACTURER OF THE VEHICLE. MY CONCERN IS THAT THESE VANS HAVE A KNOWN ISSUE WITH BRAKING DISTANCE FALLING OUTSIDE ACCEPTABLE STANDARDS. A FLAW IN THE BRAKING MAY NOT HAVE CAUSED THIS ACCIDENT BUT, FROM A LOGICAL PERSPECTIVE, GIVEN THE FACTS MY WIFE'S REPORT OF THE INCIDENT AND READING THE RECALL DETAILS FOR THIS YEAR AND MODEL VAN, IT IS A DEFINITE POSSIBILITY. MY HOPE IS THAT THE WRECK WAS NOT THE RESULT OF A MANUFACTURING FLAW AND THAT THE DRIVERS OF THESE VANS ARE SAFE WITH NOTHING TO WORRY ABOUT. THANK YOU
Additional Notes:
MY WIFE REAR-ENDED ANOTHER CAR. SHE CALLED ME AND EXPLAINED WHAT HAPPENED AFTER THE POLICE HAD BEEN CALLED. I ARRIVED AT THE SCENE SHORTLY AFTER THE POLICE. MY WIFE WAS NOT ABLE TO STOP THE VEHICLE WHEN THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP ACCORDING TO HER. SHE WAS NOT DISTRACTED AND FELT LIKE THE VAN SHE WAS DRIVING HAD AMPLE ROOM TO STOP. THE VEHICLE WAS TRAVELING UP AN INCLINE ON A HIGHWAY, TRAFFIC CAME TO AN ABRUPT STOP. THE VEHICLE MY WIFE HAD THE WRECK IN IS A RENTAL VEHICLE, HOWEVER; SHE HAD DRIVEN IT FOR THREE DAYS LEADING UP TO THE ACCIDENT. THE UNFAMILIARITY OF THE RENTAL COULD HAVE HAD A PART TO PLAY IN THE ACCIDENT, HOWEVER; THE STOP WAS ON AN INCLINE AND IT SEEMS TO ME THE INCLINE WOULD HAVE HELPED WITH THE STOP AND SOMEWHAT COUNTERACTED SOME OF THE EFFECTS OF BEING UNFAMILIAR WITH THE CAR. MY WIFE SUSTAINED BRUISES AND SWELLING IN THE ANKLES, KNEES AND WRISTS AS WELL AS SOME NECK INJURIES AS A RESULT OF THE ACCIDENT. I AM NOT AWARE OF THE INJURIES OF THE OTHER PERSONS INVOLVED IN THE ACCIDENT. MY COMPLAINT IS NOT TO REDIRECT BLAME OF THE ACCIDENT TO THE MANUFACTURER OF THE VEHICLE. MY CONCERN IS THAT THESE VANS HAVE A KNOWN ISSUE WITH BRAKING DISTANCE FALLING OUTSIDE ACCEPTABLE STANDARDS. A FLAW IN THE BRAKING MAY NOT HAVE CAUSED THIS ACCIDENT BUT, FROM A LOGICAL PERSPECTIVE, GIVEN THE FACTS MY WIFE'S REPORT OF THE INCIDENT AND READING THE RECALL DETAILS FOR THIS YEAR AND MODEL VAN, IT IS A DEFINITE POSSIBILITY. MY HOPE IS THAT THE WRECK WAS NOT THE RESULT OF A MANUFACTURING FLAW AND THAT THE DRIVERS OF THESE VANS ARE SAFE WITH NOTHING TO WORRY ABOUT. THANK YOU
Mfg Campaign: 11210388
Recall Date: May 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CARAVAN. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE VEHICLE, IT SHIFTED FROM PARK INTO REVERSE AND ROLLED AWAY ON ITS OWN. THE VEHICLE DROVE OVER THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE LEFT ANKLE, TWO TORN LIGAMENTS, PAIN IN THE LEFT LEG AND BACK, AND BRUISES ON THE TORSO AND RIGHT LEG. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE AIRPORT AND THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD BE NOTIFIED TO SEND SOMEONE TO RETRIEVE THE VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 34,600.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CARAVAN. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE VEHICLE, IT SHIFTED FROM PARK INTO REVERSE AND ROLLED AWAY ON ITS OWN. THE VEHICLE DROVE OVER THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE LEFT ANKLE, TWO TORN LIGAMENTS, PAIN IN THE LEFT LEG AND BACK, AND BRUISES ON THE TORSO AND RIGHT LEG. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE AIRPORT AND THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD BE NOTIFIED TO SEND SOMEONE TO RETRIEVE THE VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 34,600.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CARAVAN. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE VEHICLE, IT SHIFTED FROM PARK INTO REVERSE AND ROLLED AWAY ON ITS OWN. THE VEHICLE DROVE OVER THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE LEFT ANKLE, TWO TORN LIGAMENTS, PAIN IN THE LEFT LEG AND BACK, AND BRUISES ON THE TORSO AND RIGHT LEG. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE AIRPORT AND THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD BE NOTIFIED TO SEND SOMEONE TO RETRIEVE THE VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 34,600.
Mfg Campaign: 11195805
Recall Date: Apr 12, 2019
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