Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2025 Lincoln Navigator, F-150, Expedition, Bronco, and Ranger vehicles. The Electronic Brake Booster (EBB) module may malfunction while driving or when the driver is utilizing an Advanced Driver Assistance System (ADAS) feature, resulting in a loss of power brake assist.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S77
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2025 Navigator and Expedition vehicles. The passenger side air bag may have been manufactured incorrectly, which can cause the air bag to deploy with excessive force during a crash.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S51
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Expedition, and 2024 Lincoln Navigator vehicles equipped with 3.5L GTDI engines. The engine may have a misaligned engine cup plug, which can result in a rapid oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S30
Recall Date: Mar 31, 2025
Consumer Complaints
3 ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671842
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671842
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671842
Recall Date: Jul 7, 2025
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