Complaints & Recalls
Consumer Complaints
12 ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584198
Recall Date: Apr 20, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584198
Recall Date: Apr 20, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584198
Recall Date: Apr 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.
Corrective Action:
Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.
Additional Notes:
Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.
Mfg Campaign: 11457757
Recall Date: Mar 22, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After a full stop at a high way exit, I turned left into a local road at about 10mph. Suddenly, my vehicle showed a message "Stop safely now", at this same time I found my vehicle completely lost its power. It did not even have the power for me pull over. I had to stop and block the traffic. I tried several times to restart the vehicle by turning off the power and then turning on again, but without success. I waited for another 5 minutes and tried again, suddenly, the engine light was on again and the vehicle gained its power. I resumed my trip. I searched internet, and found that "About 2,600 Focus Electrics built between Sept. 15th, 2011 to Aug. 8th, 2013 at Ford's Michigan Assembly Plant in Wayne have finally been recalled due to the 'Stop Safely Now' problem." My model is Focus Electrics 2017.
Corrective Action:
After a full stop at a high way exit, I turned left into a local road at about 10mph. Suddenly, my vehicle showed a message "Stop safely now", at this same time I found my vehicle completely lost its power. It did not even have the power for me pull over. I had to stop and block the traffic. I tried several times to restart the vehicle by turning off the power and then turning on again, but without success. I waited for another 5 minutes and tried again, suddenly, the engine light was on again and the vehicle gained its power. I resumed my trip. I searched internet, and found that "About 2,600 Focus Electrics built between Sept. 15th, 2011 to Aug. 8th, 2013 at Ford's Michigan Assembly Plant in Wayne have finally been recalled due to the 'Stop Safely Now' problem." My model is Focus Electrics 2017.
Additional Notes:
After a full stop at a high way exit, I turned left into a local road at about 10mph. Suddenly, my vehicle showed a message "Stop safely now", at this same time I found my vehicle completely lost its power. It did not even have the power for me pull over. I had to stop and block the traffic. I tried several times to restart the vehicle by turning off the power and then turning on again, but without success. I waited for another 5 minutes and tried again, suddenly, the engine light was on again and the vehicle gained its power. I resumed my trip. I searched internet, and found that "About 2,600 Focus Electrics built between Sept. 15th, 2011 to Aug. 8th, 2013 at Ford's Michigan Assembly Plant in Wayne have finally been recalled due to the 'Stop Safely Now' problem." My model is Focus Electrics 2017.
Mfg Campaign: 11438145
Recall Date: Oct 25, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Corrective Action:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Additional Notes:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Mfg Campaign: 11156675
Recall Date: Dec 6, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Corrective Action:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Additional Notes:
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
Mfg Campaign: 11156675
Recall Date: Dec 6, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE REGENERATIVE BRAKE SYSTEM OCCASIONALLY CAUSES PROBLEMS WHEN ON BUMPY, SLIPPERY, OR UNEVEN PAVEMENT. THE BRAKES APPEAR TO LOCK-UP, OR "SKIP" WHEN ATTEMPTING TO STOP OR SLOW DOWN, CAUSING THE VEHICLE TO SLIDE FORWARD ABRUPTLY. I AM NOT SURE OF THE EXACT CAUSATION, HOWEVER I THINK IT MAY BE DUE TO THE CAR SWITCHING FROM REGENERATIVE TO FRICTION BRAKING. THIS FORM REQUIRES A DATE AND MILEAGE ENTRY, HOWEVER I WANT TO POINT OUT THAT THIS HAPPENS EVERY TIME I AM BRAKING ON LESS THAN PERFECT PAVEMENT.
Corrective Action:
THE REGENERATIVE BRAKE SYSTEM OCCASIONALLY CAUSES PROBLEMS WHEN ON BUMPY, SLIPPERY, OR UNEVEN PAVEMENT. THE BRAKES APPEAR TO LOCK-UP, OR "SKIP" WHEN ATTEMPTING TO STOP OR SLOW DOWN, CAUSING THE VEHICLE TO SLIDE FORWARD ABRUPTLY. I AM NOT SURE OF THE EXACT CAUSATION, HOWEVER I THINK IT MAY BE DUE TO THE CAR SWITCHING FROM REGENERATIVE TO FRICTION BRAKING. THIS FORM REQUIRES A DATE AND MILEAGE ENTRY, HOWEVER I WANT TO POINT OUT THAT THIS HAPPENS EVERY TIME I AM BRAKING ON LESS THAN PERFECT PAVEMENT.
Additional Notes:
THE REGENERATIVE BRAKE SYSTEM OCCASIONALLY CAUSES PROBLEMS WHEN ON BUMPY, SLIPPERY, OR UNEVEN PAVEMENT. THE BRAKES APPEAR TO LOCK-UP, OR "SKIP" WHEN ATTEMPTING TO STOP OR SLOW DOWN, CAUSING THE VEHICLE TO SLIDE FORWARD ABRUPTLY. I AM NOT SURE OF THE EXACT CAUSATION, HOWEVER I THINK IT MAY BE DUE TO THE CAR SWITCHING FROM REGENERATIVE TO FRICTION BRAKING. THIS FORM REQUIRES A DATE AND MILEAGE ENTRY, HOWEVER I WANT TO POINT OUT THAT THIS HAPPENS EVERY TIME I AM BRAKING ON LESS THAN PERFECT PAVEMENT.
Mfg Campaign: 11097269
Recall Date: May 22, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
Corrective Action:
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
Additional Notes:
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
Mfg Campaign: 11053864
Recall Date: Dec 11, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Corrective Action:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Additional Notes:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Mfg Campaign: 11016442
Recall Date: Aug 21, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Corrective Action:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Additional Notes:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Mfg Campaign: 11016442
Recall Date: Aug 21, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Corrective Action:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Additional Notes:
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Mfg Campaign: 11016442
Recall Date: Aug 21, 2017
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