Complaints & Recalls
Consumer Complaints
9 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
COOLANT TANK CRACKING AT SEAM. CAUSING POTENTIAL FIRE, AND OR ENGINE FAILURE DUE TO LOSS OF COOLANT. THE VEHICLE WAS IN FOR SERVICE AND FOUND BY TECHNICIAN. COOLANT TANKS FOR THIS MODEL AND PREVIOUS YEARS HAVE BEEN A CONSTANT PROBLEM.
Corrective Action:
COOLANT TANK CRACKING AT SEAM. CAUSING POTENTIAL FIRE, AND OR ENGINE FAILURE DUE TO LOSS OF COOLANT. THE VEHICLE WAS IN FOR SERVICE AND FOUND BY TECHNICIAN. COOLANT TANKS FOR THIS MODEL AND PREVIOUS YEARS HAVE BEEN A CONSTANT PROBLEM.
Additional Notes:
COOLANT TANK CRACKING AT SEAM. CAUSING POTENTIAL FIRE, AND OR ENGINE FAILURE DUE TO LOSS OF COOLANT. THE VEHICLE WAS IN FOR SERVICE AND FOUND BY TECHNICIAN. COOLANT TANKS FOR THIS MODEL AND PREVIOUS YEARS HAVE BEEN A CONSTANT PROBLEM.
Mfg Campaign: 11084285
Recall Date: Apr 10, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
APPROXIMATELY EVERY 2-3 TANK REFILLS, THE CHECK ENGINE LIGHT WILL ILLUMINATE. THE FAULT CODE READS P1450 AND DEALS WITH THE CAP-LESS VACUUM PRESSURE. IT DOES NOT DIRECTLY AFFECT THE VEHICLES PERFORMANCE, HOWEVER, IT IS OF CONCERN AS THERE IS NO INDICATION AS TO WHY THE SYSTEM KEEPS READING A FAULT. THIS HAS BEEN OCCURRING OVER THE LAST 4 MONTHS AND APPROXIMATELY 5000 MILES. THE VEHICLE CURRENTLY HAS 44400 MILES
Corrective Action:
APPROXIMATELY EVERY 2-3 TANK REFILLS, THE CHECK ENGINE LIGHT WILL ILLUMINATE. THE FAULT CODE READS P1450 AND DEALS WITH THE CAP-LESS VACUUM PRESSURE. IT DOES NOT DIRECTLY AFFECT THE VEHICLES PERFORMANCE, HOWEVER, IT IS OF CONCERN AS THERE IS NO INDICATION AS TO WHY THE SYSTEM KEEPS READING A FAULT. THIS HAS BEEN OCCURRING OVER THE LAST 4 MONTHS AND APPROXIMATELY 5000 MILES. THE VEHICLE CURRENTLY HAS 44400 MILES
Additional Notes:
APPROXIMATELY EVERY 2-3 TANK REFILLS, THE CHECK ENGINE LIGHT WILL ILLUMINATE. THE FAULT CODE READS P1450 AND DEALS WITH THE CAP-LESS VACUUM PRESSURE. IT DOES NOT DIRECTLY AFFECT THE VEHICLES PERFORMANCE, HOWEVER, IT IS OF CONCERN AS THERE IS NO INDICATION AS TO WHY THE SYSTEM KEEPS READING A FAULT. THIS HAS BEEN OCCURRING OVER THE LAST 4 MONTHS AND APPROXIMATELY 5000 MILES. THE VEHICLE CURRENTLY HAS 44400 MILES
Mfg Campaign: 11083497
Recall Date: Apr 5, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
DURING EMERGENCY BRAKING TRANSMISSION DOESN' DOWNSHIFT. AFTER BRAKING WHEN ACCELERATE RAPIDLY, TRANSMISSION DOWNSHIFTS, CAUSING HARSH KNOCK. DURING CRUISING SPEEDS AROUND 60MPH IF RAPID BRAKING OCCURS TRANSMISSION DOESN'T DOWNSHIFT.
Corrective Action:
DURING EMERGENCY BRAKING TRANSMISSION DOESN' DOWNSHIFT. AFTER BRAKING WHEN ACCELERATE RAPIDLY, TRANSMISSION DOWNSHIFTS, CAUSING HARSH KNOCK. DURING CRUISING SPEEDS AROUND 60MPH IF RAPID BRAKING OCCURS TRANSMISSION DOESN'T DOWNSHIFT.
Additional Notes:
DURING EMERGENCY BRAKING TRANSMISSION DOESN' DOWNSHIFT. AFTER BRAKING WHEN ACCELERATE RAPIDLY, TRANSMISSION DOWNSHIFTS, CAUSING HARSH KNOCK. DURING CRUISING SPEEDS AROUND 60MPH IF RAPID BRAKING OCCURS TRANSMISSION DOESN'T DOWNSHIFT.
Mfg Campaign: 11046874
Recall Date: Nov 16, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Corrective Action:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Additional Notes:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Mfg Campaign: 10968320
Recall Date: Mar 24, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Corrective Action:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Additional Notes:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Mfg Campaign: 10968320
Recall Date: Mar 24, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Corrective Action:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Additional Notes:
THE VEHICLE HAS BEEN BROUGHT INTO THE DEALERSHIP TWO TIMES FOR THE SMELL OF SOMETHING BURNING. THE SMELL SEEMS TO BE ORIGINATING FROM THE ENGINE COMPARTMENT AREA. OTHER AGENCIES HAVE HAD THE SAME ISSUE AND SOUND LIKE IT MAY BE A TRANSMISSION VENTING ISSUE AND THE OIL GETTING TOO HOT INSIDE THE TRANSMISSION/TRANSFER CASE UNIT. THE DEALERSHIP SAID THEY CHANGED THE OIL IN THE UNIT AND TO BRING IT BACK IF THE SMELL CONTINUES TO REPLACE THE TRANSMISSION UNIT. WE ARE STILL GETTING THE SMELL OF SOMETHING BURNING GENERALLY IT IDLE OR SLOW SPEEDS. OTHER AGENCIES HAVE ALSO REPORTED OFFICERS GETTING SICK FROM THE ODOR AND SMELL POSSIBLY BE CARBON MONOXIDE. WE CAN NOT RISK OFFICER GETTING SICK OR NOT BEING ABLE TO RESPOND TO EMERGENCIES DUE TO THIS ISSUE.
Mfg Campaign: 10968320
Recall Date: Mar 24, 2017
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE HAD BEEN IDLING TO WARM UP REAR WINDOW DEFOGGER WAS TURNED ON. WHEN BACKING OUT OF DRIVEWAY REAR LIFT GATE SHATTERED. NO OBSTACLES OR EVIDENCE OF ANYTHING HITTING THE REAR WINDOW.
Corrective Action:
VEHICLE HAD BEEN IDLING TO WARM UP REAR WINDOW DEFOGGER WAS TURNED ON. WHEN BACKING OUT OF DRIVEWAY REAR LIFT GATE SHATTERED. NO OBSTACLES OR EVIDENCE OF ANYTHING HITTING THE REAR WINDOW.
Additional Notes:
VEHICLE HAD BEEN IDLING TO WARM UP REAR WINDOW DEFOGGER WAS TURNED ON. WHEN BACKING OUT OF DRIVEWAY REAR LIFT GATE SHATTERED. NO OBSTACLES OR EVIDENCE OF ANYTHING HITTING THE REAR WINDOW.
Mfg Campaign: 10957921
Recall Date: Mar 1, 2017
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS PARKED AND IDLING IN A VACANT PARKING LOT WHEN THE REAR LIFT GATE WINDOW SHATTERED. REAR WINDOW DEFOGGER WAS NOT ON.
Corrective Action:
VEHICLE WAS PARKED AND IDLING IN A VACANT PARKING LOT WHEN THE REAR LIFT GATE WINDOW SHATTERED. REAR WINDOW DEFOGGER WAS NOT ON.
Additional Notes:
VEHICLE WAS PARKED AND IDLING IN A VACANT PARKING LOT WHEN THE REAR LIFT GATE WINDOW SHATTERED. REAR WINDOW DEFOGGER WAS NOT ON.
Mfg Campaign: 10957926
Recall Date: Mar 1, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 FORD POLICE INTERCEPTOR UTILITY VEHICLE. SHORTLY AFTER I WAS ISSUED THE VEHICLE I BEGAN EXPERIENCING AN EXHAUST SMELL INSIDE THE CABIN. THE EXHAUST SMELL IS PRESENT WHILE IDLING AND WHILE DRIVING. I HAVE HAD THE VEHICLE TO A LOCAL FORD DEALER WHO IDENTIFIED THEY REPLACED A VENT IN THE REAR BUMPER AREA, BUT THERE ARE NO OTHER ISSUES WITH THE VEHICLES EXHAUST SYSTEM. THE NEW VENT HAS NOT FIXED THE PROBLEM. THE EXHAUST SMELL IS PREVALENT WHILE THE VEHICLE IS IDLING AND WHILE DRIVING. IT IS PRESENT WITH THE AIR CONDITIONING ACTIVATED OR THE HEATING SYSTEM. BEING I LIVE IN A CLIMATE THAT THE AIR CONDITIONING OR HEATING ARE NEEDED YEAR ROUND, I HAVE NOT DRIVEN THE CAR WITHOUT ONE OF THEM ON FOR ANY LENGTH OF TIME TO SEE IF HAVING IT OFF ALLEVIATES THE SMELL. THE SMELL IS ALSO PRESENT IN ANY WIND CONDITIONS, MEANING EVEN IF THE NOSE OF THE VEHICLE IS POINTED INTO THE WIND AND THE WIND IS BLOWING THE EXHAUST AWAY FROM THE VEHICLE, THE EXHAUST SMELL IS STILL PRESENT. THE SMELL MAY STILL BE PRESENT BECAUSE EVERYTHING IS SATURATED WITH THE SMELL, BUT IT IS STILL PRESENT. I HAVE AIRED MY CAR OUT SEVERAL TIMES, TO INCLUDE REMOVING ALL MY EQUIPMENT TO AIR OUT AS IT SMELLS LIKE EXHAUST, ONLY FOR EXHAUST SMELL TO APPEAR.
Corrective Action:
I HAVE A 2016 FORD POLICE INTERCEPTOR UTILITY VEHICLE. SHORTLY AFTER I WAS ISSUED THE VEHICLE I BEGAN EXPERIENCING AN EXHAUST SMELL INSIDE THE CABIN. THE EXHAUST SMELL IS PRESENT WHILE IDLING AND WHILE DRIVING. I HAVE HAD THE VEHICLE TO A LOCAL FORD DEALER WHO IDENTIFIED THEY REPLACED A VENT IN THE REAR BUMPER AREA, BUT THERE ARE NO OTHER ISSUES WITH THE VEHICLES EXHAUST SYSTEM. THE NEW VENT HAS NOT FIXED THE PROBLEM. THE EXHAUST SMELL IS PREVALENT WHILE THE VEHICLE IS IDLING AND WHILE DRIVING. IT IS PRESENT WITH THE AIR CONDITIONING ACTIVATED OR THE HEATING SYSTEM. BEING I LIVE IN A CLIMATE THAT THE AIR CONDITIONING OR HEATING ARE NEEDED YEAR ROUND, I HAVE NOT DRIVEN THE CAR WITHOUT ONE OF THEM ON FOR ANY LENGTH OF TIME TO SEE IF HAVING IT OFF ALLEVIATES THE SMELL. THE SMELL IS ALSO PRESENT IN ANY WIND CONDITIONS, MEANING EVEN IF THE NOSE OF THE VEHICLE IS POINTED INTO THE WIND AND THE WIND IS BLOWING THE EXHAUST AWAY FROM THE VEHICLE, THE EXHAUST SMELL IS STILL PRESENT. THE SMELL MAY STILL BE PRESENT BECAUSE EVERYTHING IS SATURATED WITH THE SMELL, BUT IT IS STILL PRESENT. I HAVE AIRED MY CAR OUT SEVERAL TIMES, TO INCLUDE REMOVING ALL MY EQUIPMENT TO AIR OUT AS IT SMELLS LIKE EXHAUST, ONLY FOR EXHAUST SMELL TO APPEAR.
Additional Notes:
I HAVE A 2016 FORD POLICE INTERCEPTOR UTILITY VEHICLE. SHORTLY AFTER I WAS ISSUED THE VEHICLE I BEGAN EXPERIENCING AN EXHAUST SMELL INSIDE THE CABIN. THE EXHAUST SMELL IS PRESENT WHILE IDLING AND WHILE DRIVING. I HAVE HAD THE VEHICLE TO A LOCAL FORD DEALER WHO IDENTIFIED THEY REPLACED A VENT IN THE REAR BUMPER AREA, BUT THERE ARE NO OTHER ISSUES WITH THE VEHICLES EXHAUST SYSTEM. THE NEW VENT HAS NOT FIXED THE PROBLEM. THE EXHAUST SMELL IS PREVALENT WHILE THE VEHICLE IS IDLING AND WHILE DRIVING. IT IS PRESENT WITH THE AIR CONDITIONING ACTIVATED OR THE HEATING SYSTEM. BEING I LIVE IN A CLIMATE THAT THE AIR CONDITIONING OR HEATING ARE NEEDED YEAR ROUND, I HAVE NOT DRIVEN THE CAR WITHOUT ONE OF THEM ON FOR ANY LENGTH OF TIME TO SEE IF HAVING IT OFF ALLEVIATES THE SMELL. THE SMELL IS ALSO PRESENT IN ANY WIND CONDITIONS, MEANING EVEN IF THE NOSE OF THE VEHICLE IS POINTED INTO THE WIND AND THE WIND IS BLOWING THE EXHAUST AWAY FROM THE VEHICLE, THE EXHAUST SMELL IS STILL PRESENT. THE SMELL MAY STILL BE PRESENT BECAUSE EVERYTHING IS SATURATED WITH THE SMELL, BUT IT IS STILL PRESENT. I HAVE AIRED MY CAR OUT SEVERAL TIMES, TO INCLUDE REMOVING ALL MY EQUIPMENT TO AIR OUT AS IT SMELLS LIKE EXHAUST, ONLY FOR EXHAUST SMELL TO APPEAR.
Mfg Campaign: 10955567
Recall Date: Feb 20, 2017
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