Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Consumer Complaints
2 ComplaintsFord Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Corrective Action:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Additional Notes:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Mfg Campaign: 11064381
Recall Date: Jan 23, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Corrective Action:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Additional Notes:
VEHICLE WAS INVOLVED IN AN ACCIDENT ON 01/20/2018 AND SRS DID NOT ACTIVATE. AIRBAGS DID NOT DEPLOY AND SEAT BELT PRE-TENSIONORS DID NOT ACTIVATE. DAMAGE APPEARS TO BE SIGNIFICANT ENOUGH TO WARRANT ACTIVATION OF SRS. THE CRUISER CAM VIDEO SHOWS A FRONTAL IMPACT AT ABOUT 35 MPH. WE REQUEST NHTSA TO INVESTIGATE THIS ACCIDENT.
Mfg Campaign: 11064381
Recall Date: Jan 23, 2018
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