Complaints & Recalls
Consumer Complaints
6 ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Corrective Action:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Additional Notes:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Mfg Campaign: 11671671
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Corrective Action:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Additional Notes:
The contact owns a 2019 Ford Taurus. The contact stated that on several occasions while in reverse(R), the back over prevention screen was black. Additionally, the Blind Spot Warning indicators on both mirrors became inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the rear camera needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The vehicle was taken to a dealer where it was determined that the system needed to be updated. The system was updated but the failure reoccurred 2-3 days later. The manufacturer was not notified of the failure. The failure mileage was approximately 45,866.
Mfg Campaign: 11671671
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Taurus. The contact stated that the heater and air conditioning system failed to operate as needed. The vehicle was taken to the dealer, who determined that the water pump was leaking coolant. The dealer replaced the water pump. The manufacturer was made aware of the failure and reimbursed the customer for half of the repair costs. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2019 Ford Taurus. The contact stated that the heater and air conditioning system failed to operate as needed. The vehicle was taken to the dealer, who determined that the water pump was leaking coolant. The dealer replaced the water pump. The manufacturer was made aware of the failure and reimbursed the customer for half of the repair costs. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2019 Ford Taurus. The contact stated that the heater and air conditioning system failed to operate as needed. The vehicle was taken to the dealer, who determined that the water pump was leaking coolant. The dealer replaced the water pump. The manufacturer was made aware of the failure and reimbursed the customer for half of the repair costs. The failure mileage was approximately 93,000.
Mfg Campaign: 11653744
Recall Date: Apr 9, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Worn out rear suspension toe links at low mileage. Taurus SHO model years 2013-2018 were recalled for the same issue. The problem persists in Model Year 2019.
Corrective Action:
Worn out rear suspension toe links at low mileage. Taurus SHO model years 2013-2018 were recalled for the same issue. The problem persists in Model Year 2019.
Additional Notes:
Worn out rear suspension toe links at low mileage. Taurus SHO model years 2013-2018 were recalled for the same issue. The problem persists in Model Year 2019.
Mfg Campaign: 11594627
Recall Date: Jun 16, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I had started breaking for impact of a dog on the freeway (had started tapping my breaks as I was slowing down, as there was no way to avoid the dog)…I was hit from the back by a F350 (pulling a full-size horse trailer w/ living quarters & 3 to 4 horses), which was traveling 70 to 75 MPH. Then I spun 2 to 3 times and was then hit in the front by a Tundra w/ a flatbed trailer on it. My car came to a complete stop as the engine stopped. I was facing the opposite direction. No air bags deployed! Luckily I was wearing my seatbelt!! The perfect vehicle was a TOTAL LOSS.
Corrective Action:
I had started breaking for impact of a dog on the freeway (had started tapping my breaks as I was slowing down, as there was no way to avoid the dog)…I was hit from the back by a F350 (pulling a full-size horse trailer w/ living quarters & 3 to 4 horses), which was traveling 70 to 75 MPH. Then I spun 2 to 3 times and was then hit in the front by a Tundra w/ a flatbed trailer on it. My car came to a complete stop as the engine stopped. I was facing the opposite direction. No air bags deployed! Luckily I was wearing my seatbelt!! The perfect vehicle was a TOTAL LOSS.
Additional Notes:
I had started breaking for impact of a dog on the freeway (had started tapping my breaks as I was slowing down, as there was no way to avoid the dog)…I was hit from the back by a F350 (pulling a full-size horse trailer w/ living quarters & 3 to 4 horses), which was traveling 70 to 75 MPH. Then I spun 2 to 3 times and was then hit in the front by a Tundra w/ a flatbed trailer on it. My car came to a complete stop as the engine stopped. I was facing the opposite direction. No air bags deployed! Luckily I was wearing my seatbelt!! The perfect vehicle was a TOTAL LOSS.
Mfg Campaign: 11430565
Recall Date: Aug 25, 2021
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
TL* THE CONTACT OWNS 2019 FORD TAURUS. THE CONTACT STATED WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS, THE ILLUMINATION OF THE HEADLIGHTS WERE INADEQUATE AND CREATED A VISIBILITY HAZARD. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER FRED BEANS FORD OF LANGHORNE (1939 LINCOLN HWY, LANGHORNE, PA 19047) WHO INSPECTED THE VEHICLE BUT FOUND NO FAILURE WITH THE VEHICLE. THE DEALER OFFERED TO REPLACE THE HEADLIGHT BULBS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,600.
Corrective Action:
TL* THE CONTACT OWNS 2019 FORD TAURUS. THE CONTACT STATED WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS, THE ILLUMINATION OF THE HEADLIGHTS WERE INADEQUATE AND CREATED A VISIBILITY HAZARD. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER FRED BEANS FORD OF LANGHORNE (1939 LINCOLN HWY, LANGHORNE, PA 19047) WHO INSPECTED THE VEHICLE BUT FOUND NO FAILURE WITH THE VEHICLE. THE DEALER OFFERED TO REPLACE THE HEADLIGHT BULBS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,600.
Additional Notes:
TL* THE CONTACT OWNS 2019 FORD TAURUS. THE CONTACT STATED WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS, THE ILLUMINATION OF THE HEADLIGHTS WERE INADEQUATE AND CREATED A VISIBILITY HAZARD. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER FRED BEANS FORD OF LANGHORNE (1939 LINCOLN HWY, LANGHORNE, PA 19047) WHO INSPECTED THE VEHICLE BUT FOUND NO FAILURE WITH THE VEHICLE. THE DEALER OFFERED TO REPLACE THE HEADLIGHT BULBS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,600.
Mfg Campaign: 11390569
Recall Date: Jan 28, 2021
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