Complaints & Recalls
Consumer Complaints
1 ComplaintUniversal Trailer Cargo Group, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PURCHASED TRAILER NEW IN LEANDER TEXAS ON 9/30/2017 AND PROCEEDED TO BEGIN TOWING HOME TO WICHITA KANSAS ON I-35. DURING GAS STOP IN PUALS VALLEY OKLAHOMA, FOUND SUSPENSION FASTENERS LOOSE ON DRIVER'S SIDE LEAF SPRINGS, SEE PHOTOS. DESPITE BEING ONLY FINGER TIGHT, FASTENERS FORTUNATELY REMAINED IN PLACE KEEPING AXLES FROM BECOMING DISLODGED. INSPECTION OF FASTENERS AND LEAFSPRING SHACKLE PLATES REVEALED FASTENERS HAD NEVER BEEN TIGHTENED AT FACTORY. REPAIRS WERE MADE AT TRUCK STOP AND EVENTUALLY REACHED WICHITA WITHOUT INCIDENT.
Corrective Action:
PURCHASED TRAILER NEW IN LEANDER TEXAS ON 9/30/2017 AND PROCEEDED TO BEGIN TOWING HOME TO WICHITA KANSAS ON I-35. DURING GAS STOP IN PUALS VALLEY OKLAHOMA, FOUND SUSPENSION FASTENERS LOOSE ON DRIVER'S SIDE LEAF SPRINGS, SEE PHOTOS. DESPITE BEING ONLY FINGER TIGHT, FASTENERS FORTUNATELY REMAINED IN PLACE KEEPING AXLES FROM BECOMING DISLODGED. INSPECTION OF FASTENERS AND LEAFSPRING SHACKLE PLATES REVEALED FASTENERS HAD NEVER BEEN TIGHTENED AT FACTORY. REPAIRS WERE MADE AT TRUCK STOP AND EVENTUALLY REACHED WICHITA WITHOUT INCIDENT.
Additional Notes:
PURCHASED TRAILER NEW IN LEANDER TEXAS ON 9/30/2017 AND PROCEEDED TO BEGIN TOWING HOME TO WICHITA KANSAS ON I-35. DURING GAS STOP IN PUALS VALLEY OKLAHOMA, FOUND SUSPENSION FASTENERS LOOSE ON DRIVER'S SIDE LEAF SPRINGS, SEE PHOTOS. DESPITE BEING ONLY FINGER TIGHT, FASTENERS FORTUNATELY REMAINED IN PLACE KEEPING AXLES FROM BECOMING DISLODGED. INSPECTION OF FASTENERS AND LEAFSPRING SHACKLE PLATES REVEALED FASTENERS HAD NEVER BEEN TIGHTENED AT FACTORY. REPAIRS WERE MADE AT TRUCK STOP AND EVENTUALLY REACHED WICHITA WITHOUT INCIDENT.
Mfg Campaign: 11032113
Recall Date: Oct 6, 2017
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