Complaints & Recalls
Consumer Complaints
13 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11676090
Recall Date: Jul 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11676090
Recall Date: Jul 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11676090
Recall Date: Jul 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving a 2025 Honda Accord Hybrid with approximately 2300 miles on it at a speed of 40 mph, with nothing above the vehicle and no vehicles within a quarter mile of the vehicle, the sunroof glass exploded over the roof of the car and onto the highway. The sound was like a missile hitting the car. Fortunately the sunroof inner sliding panel was closed and no glass entered the passenger compartment. About a third of the glass went onto the highway and the remaining part shattered on top of the car. Pictures were taken of the car. I contacted Honda and a case was opened. I was instructed to take the vehicle to a Honda Dealer for inspection. The dealer agreed that the explosion was not due to any act of mine or outside cause and the glass was replaced under my warranty. My concern is that the glass totally shattered and though the three passengers in the car were not injured, had the sliding panel under the glass been open, there would have been serious consequences. I believe that Honda should put some sort of impact glass on the sunroof that will not shatter.
Corrective Action:
While driving a 2025 Honda Accord Hybrid with approximately 2300 miles on it at a speed of 40 mph, with nothing above the vehicle and no vehicles within a quarter mile of the vehicle, the sunroof glass exploded over the roof of the car and onto the highway. The sound was like a missile hitting the car. Fortunately the sunroof inner sliding panel was closed and no glass entered the passenger compartment. About a third of the glass went onto the highway and the remaining part shattered on top of the car. Pictures were taken of the car. I contacted Honda and a case was opened. I was instructed to take the vehicle to a Honda Dealer for inspection. The dealer agreed that the explosion was not due to any act of mine or outside cause and the glass was replaced under my warranty. My concern is that the glass totally shattered and though the three passengers in the car were not injured, had the sliding panel under the glass been open, there would have been serious consequences. I believe that Honda should put some sort of impact glass on the sunroof that will not shatter.
Additional Notes:
While driving a 2025 Honda Accord Hybrid with approximately 2300 miles on it at a speed of 40 mph, with nothing above the vehicle and no vehicles within a quarter mile of the vehicle, the sunroof glass exploded over the roof of the car and onto the highway. The sound was like a missile hitting the car. Fortunately the sunroof inner sliding panel was closed and no glass entered the passenger compartment. About a third of the glass went onto the highway and the remaining part shattered on top of the car. Pictures were taken of the car. I contacted Honda and a case was opened. I was instructed to take the vehicle to a Honda Dealer for inspection. The dealer agreed that the explosion was not due to any act of mine or outside cause and the glass was replaced under my warranty. My concern is that the glass totally shattered and though the three passengers in the car were not injured, had the sliding panel under the glass been open, there would have been serious consequences. I believe that Honda should put some sort of impact glass on the sunroof that will not shatter.
Mfg Campaign: 11675388
Recall Date: Jul 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake system, it is in the repair shop. I could not stop the car, had I been on the highway I hate to think what could have happened to me or others. No, it has not been reproduced. It is in the repair shop. No, it is in the repair shop. No, there was no warning lights or messages or problems prior to this. I was pulling into a parking space at work in the parking garage and as I pushed down on the brake pedal the brake did not stop the car it made it accelerate at a very high rate, and I ran into the concrete wall
Corrective Action:
The brake system, it is in the repair shop. I could not stop the car, had I been on the highway I hate to think what could have happened to me or others. No, it has not been reproduced. It is in the repair shop. No, it is in the repair shop. No, there was no warning lights or messages or problems prior to this. I was pulling into a parking space at work in the parking garage and as I pushed down on the brake pedal the brake did not stop the car it made it accelerate at a very high rate, and I ran into the concrete wall
Additional Notes:
The brake system, it is in the repair shop. I could not stop the car, had I been on the highway I hate to think what could have happened to me or others. No, it has not been reproduced. It is in the repair shop. No, it is in the repair shop. No, there was no warning lights or messages or problems prior to this. I was pulling into a parking space at work in the parking garage and as I pushed down on the brake pedal the brake did not stop the car it made it accelerate at a very high rate, and I ran into the concrete wall
Mfg Campaign: 11674903
Recall Date: Jul 20, 2025
Honda (american Honda Motor Co.)
Defect Description:
TIRES
Potential Consequences:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Corrective Action:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Additional Notes:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Mfg Campaign: 11664972
Recall Date: Jun 4, 2025
Honda (american Honda Motor Co.)
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Corrective Action:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Additional Notes:
My new car Honda Accord purchased less than a month ago, had a front passenger sidewall fail while driving about 40 mph. No potholes, smooth road. The interior sidewall failed, leading to a flat tire, damaged rim and my low tire pressure gauge never went off. I replaced the damaged tire with the spare and after driving home, the tire gauge finally went off (8 miles later).
Mfg Campaign: 11664972
Recall Date: Jun 4, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Corrective Action:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Additional Notes:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Mfg Campaign: 11662709
Recall Date: May 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Corrective Action:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Additional Notes:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Mfg Campaign: 11662709
Recall Date: May 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Corrective Action:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Additional Notes:
I was driving when a car pulled into a driveway. My car was not near this car and the brakes stopped very hard. At other times when the brakes should have stopped they did not. I had a major accident in Feburary and my safety features were on however the car did not stop when the other car turned into front of me causing total damage, broken thumb and torn ligament in my right hand.
Mfg Campaign: 11662709
Recall Date: May 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
Unknown. I believe the seat belts in my car do not provide the restraint necessary for my safety. Toke car to Dealer, who provided a vague explanation in an effort to convince me that there is a special way of pulling the seat belt all the way out and wait until they click to ensure they engage. The vehicle manual doesn't state this requirement. Honda corporate would only advise me to take the car to another dealer or request the dealer i bought the car do a Diagnostic test. The dealer general requests that I request this service by text. I have requested the service to which there has been no answer,
Corrective Action:
Unknown. I believe the seat belts in my car do not provide the restraint necessary for my safety. Toke car to Dealer, who provided a vague explanation in an effort to convince me that there is a special way of pulling the seat belt all the way out and wait until they click to ensure they engage. The vehicle manual doesn't state this requirement. Honda corporate would only advise me to take the car to another dealer or request the dealer i bought the car do a Diagnostic test. The dealer general requests that I request this service by text. I have requested the service to which there has been no answer,
Additional Notes:
Unknown. I believe the seat belts in my car do not provide the restraint necessary for my safety. Toke car to Dealer, who provided a vague explanation in an effort to convince me that there is a special way of pulling the seat belt all the way out and wait until they click to ensure they engage. The vehicle manual doesn't state this requirement. Honda corporate would only advise me to take the car to another dealer or request the dealer i bought the car do a Diagnostic test. The dealer general requests that I request this service by text. I have requested the service to which there has been no answer,
Mfg Campaign: 11662318
Recall Date: May 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11638124
Recall Date: Jan 23, 2025
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it had to go to the dealer because what we were feeling was not normal. We took the vehicle to the dealer, and drove it with a technician who noticed the problem immediately. The vehicle stayed at the dealer overnight, and the following day the dealer contacted us to pick up the vehicle. They told us that they had checked the vehicle, and sent information to Honda that they asked for. Honda said all the parameters in the car were correct, and there was nothing to fix. We drove the vehicle with the technician again, and he told us that he had driven another new car from their inventory, and felt the same problem, not as bad but he felt it. We drove the car with him a second time us driving, and again he noticed it and pointed out when it was doing it, because he could feel it as a passenger. The technician told Honda that even though the vehicle met all the parameters, there was something wrong because he could feel it. We called Honda Directly and started a case on this matter. ( Case # [XXX]) The following week a Technician from Honda came to town, and the Dealer called us to take the car in so he could check it himself. They would not tell us what he found out, but they said that he was going to check with a facility they have in California to see if they had any information on this matter. Even though they did not confirm anything he obviously noticed the problem, if he had not what would be the point of looking further. A week later they asked for the car again, the problem is getting worse the car is unsafe to drive, and we are waiting on Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11638124
Recall Date: Jan 23, 2025
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