Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Clarity Fuel Cell, Clarity Electric, and Clarity Plug-in Hybrid vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Z7L
Recall Date: Jun 4, 2020
Consumer Complaints
5 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Corrective Action:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Additional Notes:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Mfg Campaign: 11541968
Recall Date: Aug 31, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Corrective Action:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Additional Notes:
We have a Clarity EV. It has been great for 4 years. But recently, all of the sudden, we started getting system failure messages on the dash. Different systems, including brakes. And the brake pedal went to the floor. I have read about similar failures online at “clarity forum”. Some who posted believe it is a 12-volt battery problem. And Triple A came out and tested it and said the battery is due for replacement Here’s the thing: my mechanic cleared the codes and the car ran perfectly for 24 hours. Before the failures happened again. I took it to Honda, and they insist that the brake system is the problem. And that it’s dangerous to drive the way it is. They say a “brake fuel sensor code” recommended replacing a (brake) “cylinder set” for $2495 I decided to have them install a new battery first. And wanted them to “clear the codes”. i am not sure they cleared them, cuz the brakes still go to the floorboard. So: It’s either a battery issue (or something else) causing the error codes. And we are then being told an expensive brake repair has to be done. Or The brake system failed at 37,000 miles. Which should be a recall item Or. it is both Because of other postings with problems similar to mine, i think the car should be recalled because of the brakes
Mfg Campaign: 11541968
Recall Date: Aug 31, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Honda Clarity Electric. The contact stated that the vehicle failed to start up as needed. The contact mentioned the vehicle had to be jump-started. The contact stated that the failure occurred multiple times. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Honda Clarity Electric. The contact stated that the vehicle failed to start up as needed. The contact mentioned the vehicle had to be jump-started. The contact stated that the failure occurred multiple times. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Honda Clarity Electric. The contact stated that the vehicle failed to start up as needed. The contact mentioned the vehicle had to be jump-started. The contact stated that the failure occurred multiple times. The vehicle was taken to the dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11446519
Recall Date: Jan 6, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Corrective Action:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Additional Notes:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Mfg Campaign: 11269630
Recall Date: Oct 15, 2019
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Corrective Action:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Additional Notes:
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID MODE FROM ECON, I FELT VERY STRONG BURNING SMELL FROM THE ENGINE AREA. I GOOGLED AND FOUND I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS PROBLEM. THERE WOULD BE PROBLEMS WITH EV, ICE, HYBRID SYSTEM. ALSO IT COULD BE FIRE HAZARD WHEN BEING CHARGED.
Mfg Campaign: 11269630
Recall Date: Oct 15, 2019
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