Complaints & Recalls
Consumer Complaints
3 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving on freeway traffic in front of Clarity began to slow down. In reaction to this brakes were mildly applied, nothing aggressive, and the car was driven towards an open off-ramp to avoid the issue in front. At this moment the car, on its own slammed on the brakes. This created a very unsafe condition and caused following drivers to swerve off the surface of the freeway to avoid a collision with rear end of Clarity. So in short a fairly routing accident avoidance maneuver was turned into a serious and dangerous situation. We are actually concerned this will happen again and lead to an accident. We know the difference between a reasonable application of the brake assist system and what happened here.
Corrective Action:
While driving on freeway traffic in front of Clarity began to slow down. In reaction to this brakes were mildly applied, nothing aggressive, and the car was driven towards an open off-ramp to avoid the issue in front. At this moment the car, on its own slammed on the brakes. This created a very unsafe condition and caused following drivers to swerve off the surface of the freeway to avoid a collision with rear end of Clarity. So in short a fairly routing accident avoidance maneuver was turned into a serious and dangerous situation. We are actually concerned this will happen again and lead to an accident. We know the difference between a reasonable application of the brake assist system and what happened here.
Additional Notes:
While driving on freeway traffic in front of Clarity began to slow down. In reaction to this brakes were mildly applied, nothing aggressive, and the car was driven towards an open off-ramp to avoid the issue in front. At this moment the car, on its own slammed on the brakes. This created a very unsafe condition and caused following drivers to swerve off the surface of the freeway to avoid a collision with rear end of Clarity. So in short a fairly routing accident avoidance maneuver was turned into a serious and dangerous situation. We are actually concerned this will happen again and lead to an accident. We know the difference between a reasonable application of the brake assist system and what happened here.
Mfg Campaign: 11577021
Recall Date: Mar 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AC condenser has leak, covered by an extended warranty up to 10 years from purchase of car due issue with factory installed condenser. However, at 3 years old and 37356 miles the evaporator also has a leak. Honda will not fix condenser under warranty unless we pay $2,000 to fix the evaporator.
Corrective Action:
AC condenser has leak, covered by an extended warranty up to 10 years from purchase of car due issue with factory installed condenser. However, at 3 years old and 37356 miles the evaporator also has a leak. Honda will not fix condenser under warranty unless we pay $2,000 to fix the evaporator.
Additional Notes:
AC condenser has leak, covered by an extended warranty up to 10 years from purchase of car due issue with factory installed condenser. However, at 3 years old and 37356 miles the evaporator also has a leak. Honda will not fix condenser under warranty unless we pay $2,000 to fix the evaporator.
Mfg Campaign: 11524489
Recall Date: May 30, 2023
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIS NEW CAR, AT RELATIVELY LOW SPEEDS, LOSES POWER AS IF IT HAS STALLED OUT FOR A SHORT TIME. WHEN OCCURRING AS ONE IS MAKING A LEFT TURN, IT CAN BE QUITE DANGEROUS DUE TO ONCOMING TRAFFIC. I MIGHT DESCRIBE IT AS A HESITATION OF ACCELERATION BECAUSE, AS THE GAS PEDAL IS DEPRESSED, THERE IS NO RESPONSE FROM THE ENGINE. IT APPEARS TO OCCUR MORE FREQUENTLY AS THE CAR IS TURNING.
Corrective Action:
THIS NEW CAR, AT RELATIVELY LOW SPEEDS, LOSES POWER AS IF IT HAS STALLED OUT FOR A SHORT TIME. WHEN OCCURRING AS ONE IS MAKING A LEFT TURN, IT CAN BE QUITE DANGEROUS DUE TO ONCOMING TRAFFIC. I MIGHT DESCRIBE IT AS A HESITATION OF ACCELERATION BECAUSE, AS THE GAS PEDAL IS DEPRESSED, THERE IS NO RESPONSE FROM THE ENGINE. IT APPEARS TO OCCUR MORE FREQUENTLY AS THE CAR IS TURNING.
Additional Notes:
THIS NEW CAR, AT RELATIVELY LOW SPEEDS, LOSES POWER AS IF IT HAS STALLED OUT FOR A SHORT TIME. WHEN OCCURRING AS ONE IS MAKING A LEFT TURN, IT CAN BE QUITE DANGEROUS DUE TO ONCOMING TRAFFIC. I MIGHT DESCRIBE IT AS A HESITATION OF ACCELERATION BECAUSE, AS THE GAS PEDAL IS DEPRESSED, THERE IS NO RESPONSE FROM THE ENGINE. IT APPEARS TO OCCUR MORE FREQUENTLY AS THE CAR IS TURNING.
Mfg Campaign: 11354499
Recall Date: Sep 11, 2020
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