Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Clarity Fuel Cell vehicles. Internal components may corrode and cause the water pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N5H
Recall Date: Apr 18, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Clarity Fuel Cell vehicles previously repaired under recall 18V-068. The previous software remedy may have been incomplete. As a result, the fuel cell control unit (FC-ECU) may misinterpret a small cell voltage drop, causing the vehicle to have a partial or complete loss of power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A3O
Recall Date: Dec 20, 2018
Consumer Complaints
2 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2018 HONDA CLARITY. CONSUMER WRITES IN REGARDS TO VEHICLE NOT ACCELERATING OVER 30 MPH. *LD *JS THE CONSUMER STATED THE VEHICLE SAT IN PARK FOR 30 MINUTES, AFTER WHICH IT WOULD NOT ACCELERATE PAST 30MPH AND THE RPMS ESCALATED TO RPMS. THE VEHICLE WAS TAKEN TO 3 DIFFERENT REPAIR SHOPS NONE WERE ABLE TO MAKE THE REPAIRS. THE CONSUMER STATED THE MPG DROPPED FROM 44 TO 24.7.*JS
Corrective Action:
2018 HONDA CLARITY. CONSUMER WRITES IN REGARDS TO VEHICLE NOT ACCELERATING OVER 30 MPH. *LD *JS THE CONSUMER STATED THE VEHICLE SAT IN PARK FOR 30 MINUTES, AFTER WHICH IT WOULD NOT ACCELERATE PAST 30MPH AND THE RPMS ESCALATED TO RPMS. THE VEHICLE WAS TAKEN TO 3 DIFFERENT REPAIR SHOPS NONE WERE ABLE TO MAKE THE REPAIRS. THE CONSUMER STATED THE MPG DROPPED FROM 44 TO 24.7.*JS
Additional Notes:
2018 HONDA CLARITY. CONSUMER WRITES IN REGARDS TO VEHICLE NOT ACCELERATING OVER 30 MPH. *LD *JS THE CONSUMER STATED THE VEHICLE SAT IN PARK FOR 30 MINUTES, AFTER WHICH IT WOULD NOT ACCELERATE PAST 30MPH AND THE RPMS ESCALATED TO RPMS. THE VEHICLE WAS TAKEN TO 3 DIFFERENT REPAIR SHOPS NONE WERE ABLE TO MAKE THE REPAIRS. THE CONSUMER STATED THE MPG DROPPED FROM 44 TO 24.7.*JS
Mfg Campaign: 11325815
Recall Date: May 21, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2018 HONDA CLARITY FUEL CELL EXPERIENCED A SUDDEN REDUCTION IN POWER DUE TO A FAILURE OF THE FUEL CELL POWER GENERATION. THE CAR DISPLAYED AN ERROR MESSAGE "POWER SYSTEM PROBLEM. STOP DRIVING WHEN SAFE" WHILE DRIVING AT FREEWAY SPEEDS ON THE FREEWAY. THE CAR THEN HAD LOW POWER AND WAS RUNNING OFF THE BATTERY. AFTER PULLING OVER AND TURNING OFF THE CAR AND RESTARTING, IT HAD THE SAME ERROR WITH LOW BATTERY ONLY. THEN WE TURNED OFF, WAITED ABOUT TEN MINUTES, RESTARTED THE CAR, AND THE FUEL CELL SYSTEM SEEMED FINE. THE BATTERY BEGAN TO CHARGE. WE HAVE NOT BEEN ABLE TO REPRODUCE THE PROBLEM SINCE THEN. THIS CAR HAS PREVIOUSLY ALREADY HAD ALL RECALLS COMPLETED, INCLUDING THE SOFTWARE UPDATE TO ADDRESS POWER SYSTEM FAILURES LAST YEAR.
Corrective Action:
2018 HONDA CLARITY FUEL CELL EXPERIENCED A SUDDEN REDUCTION IN POWER DUE TO A FAILURE OF THE FUEL CELL POWER GENERATION. THE CAR DISPLAYED AN ERROR MESSAGE "POWER SYSTEM PROBLEM. STOP DRIVING WHEN SAFE" WHILE DRIVING AT FREEWAY SPEEDS ON THE FREEWAY. THE CAR THEN HAD LOW POWER AND WAS RUNNING OFF THE BATTERY. AFTER PULLING OVER AND TURNING OFF THE CAR AND RESTARTING, IT HAD THE SAME ERROR WITH LOW BATTERY ONLY. THEN WE TURNED OFF, WAITED ABOUT TEN MINUTES, RESTARTED THE CAR, AND THE FUEL CELL SYSTEM SEEMED FINE. THE BATTERY BEGAN TO CHARGE. WE HAVE NOT BEEN ABLE TO REPRODUCE THE PROBLEM SINCE THEN. THIS CAR HAS PREVIOUSLY ALREADY HAD ALL RECALLS COMPLETED, INCLUDING THE SOFTWARE UPDATE TO ADDRESS POWER SYSTEM FAILURES LAST YEAR.
Additional Notes:
2018 HONDA CLARITY FUEL CELL EXPERIENCED A SUDDEN REDUCTION IN POWER DUE TO A FAILURE OF THE FUEL CELL POWER GENERATION. THE CAR DISPLAYED AN ERROR MESSAGE "POWER SYSTEM PROBLEM. STOP DRIVING WHEN SAFE" WHILE DRIVING AT FREEWAY SPEEDS ON THE FREEWAY. THE CAR THEN HAD LOW POWER AND WAS RUNNING OFF THE BATTERY. AFTER PULLING OVER AND TURNING OFF THE CAR AND RESTARTING, IT HAD THE SAME ERROR WITH LOW BATTERY ONLY. THEN WE TURNED OFF, WAITED ABOUT TEN MINUTES, RESTARTED THE CAR, AND THE FUEL CELL SYSTEM SEEMED FINE. THE BATTERY BEGAN TO CHARGE. WE HAVE NOT BEEN ABLE TO REPRODUCE THE PROBLEM SINCE THEN. THIS CAR HAS PREVIOUSLY ALREADY HAD ALL RECALLS COMPLETED, INCLUDING THE SOFTWARE UPDATE TO ADDRESS POWER SYSTEM FAILURES LAST YEAR.
Mfg Campaign: 11322892
Recall Date: Apr 30, 2020
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