Complaints & Recalls
Consumer Complaints
8 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The motorcycle broke spontaneous two bolts that support the bracket that have the gearshift pedal, a step (to rest the foot) and the side stand. This on the left side of the motorcycle. The motorcycle can't be rode because a safety switch is in the stand.
Corrective Action:
The motorcycle broke spontaneous two bolts that support the bracket that have the gearshift pedal, a step (to rest the foot) and the side stand. This on the left side of the motorcycle. The motorcycle can't be rode because a safety switch is in the stand.
Additional Notes:
The motorcycle broke spontaneous two bolts that support the bracket that have the gearshift pedal, a step (to rest the foot) and the side stand. This on the left side of the motorcycle. The motorcycle can't be rode because a safety switch is in the stand.
Mfg Campaign: 11579060
Recall Date: Mar 23, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TFT failed 9/8/23 to respond to touch input. Can only be operated by bar controls. Terribly distracting. Other owners report similar failures. Screen is manufactured by Garmin for Honda.
Corrective Action:
TFT failed 9/8/23 to respond to touch input. Can only be operated by bar controls. Terribly distracting. Other owners report similar failures. Screen is manufactured by Garmin for Honda.
Additional Notes:
TFT failed 9/8/23 to respond to touch input. Can only be operated by bar controls. Terribly distracting. Other owners report similar failures. Screen is manufactured by Garmin for Honda.
Mfg Campaign: 11543373
Recall Date: Sep 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Corrective Action:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Additional Notes:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Mfg Campaign: 11473859
Recall Date: Jul 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Corrective Action:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Additional Notes:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Mfg Campaign: 11473859
Recall Date: Jul 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Corrective Action:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Additional Notes:
Have experienced myself that this motorcycle, which utilizes a DCT clutchless system for gear changes, is prone to stalls when taking off from a stop at low throttle inputs. A benefit of the DCT system is it's purported not to stall. This is very different than the fuel tank / filter issue which resulted in a recall of 2020 models, that affected bikes at high speed. I have spoken to several owners of the same bike all experienced the same. We discuss frequently on an owner's forum. An online poll shows 45% of owners have experienced it. It is very infrequent, seemingly at random, the only consistent factor is light application of throttle from a stop. Riders I've spoken to personally have all had the same experience: repeated trips to Honda dealerships that lead to no replication of the error, no diagnosis, no further information. It puts one at high risk of a rear end collision by the vehicle behind you. Unlike other stall situations require reignition of the bike, the engine will cough and die, a simple press of the starter will get it going again. None of the electrics reset, they stay stable and on. The bike's own process of recording "DTC" error codes does not record any of these events. I have video of one incident. At Honda's insistence taken to dealers multiple times. None have fixed it. I have a case number since summer 2021, and emailed engineers as requested but case was closed without my consent. Never heard back from them. My current case manager claims I'm the only person to complain. Strangely, a journalist who writes for a popular motorcycling site reported that the subsequent 2022 models "had refinements in 1st and 2nd gear that reduce stalling and jerky throttle response". He told me he got it from a Honda press release. I have never seen this press release. Honda refuses to discuss what those refinements were. Honda says dealers are independently owned & operated and it's up to them to discover the error and report it to them.
Mfg Campaign: 11473859
Recall Date: Jul 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Corrective Action:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Additional Notes:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Mfg Campaign: 11473920
Recall Date: Jul 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Corrective Action:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Additional Notes:
My Honda africa twin DCT stalls at low speed. It happened twice. When I about to move forward from the stop sign, the bike stalls itself. It is very dangerous for a motorcycle.
Mfg Campaign: 11473920
Recall Date: Jul 14, 2022
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Random engine stalls and engine dying under acceleration. Most often happens when leaving from a stop at intersections. The engine either immediately dying out before any forward movement or dying out a second later leaving me in a hazardous position in the middle of the intersection. I bought the bike new June 22, 2021 and to date May 26, 2022 this stall has occurred 8 times in 5440 miles; the first stall occurred at 1850 miles 2 months new. Note: this is the DCT version motorcycle so there is not clutch or gear shift lever to erroneously manipulate. Note2: I said 'Yes' to crash because the motorcycle ALMOST fell over (but truly did not) twice on me as I had difficulty catching the bike's balance mid turn upon the engine dying.
Corrective Action:
Random engine stalls and engine dying under acceleration. Most often happens when leaving from a stop at intersections. The engine either immediately dying out before any forward movement or dying out a second later leaving me in a hazardous position in the middle of the intersection. I bought the bike new June 22, 2021 and to date May 26, 2022 this stall has occurred 8 times in 5440 miles; the first stall occurred at 1850 miles 2 months new. Note: this is the DCT version motorcycle so there is not clutch or gear shift lever to erroneously manipulate. Note2: I said 'Yes' to crash because the motorcycle ALMOST fell over (but truly did not) twice on me as I had difficulty catching the bike's balance mid turn upon the engine dying.
Additional Notes:
Random engine stalls and engine dying under acceleration. Most often happens when leaving from a stop at intersections. The engine either immediately dying out before any forward movement or dying out a second later leaving me in a hazardous position in the middle of the intersection. I bought the bike new June 22, 2021 and to date May 26, 2022 this stall has occurred 8 times in 5440 miles; the first stall occurred at 1850 miles 2 months new. Note: this is the DCT version motorcycle so there is not clutch or gear shift lever to erroneously manipulate. Note2: I said 'Yes' to crash because the motorcycle ALMOST fell over (but truly did not) twice on me as I had difficulty catching the bike's balance mid turn upon the engine dying.
Mfg Campaign: 11466306
Recall Date: May 26, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury