Complaints & Recalls
Official Safety Recalls - Important!
100 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (America Honda Motor Co.) is recalling certain 2018-2020 Fit and 2019-2022 HR-V vehicles that were previously recalled under NHTSA recall number 23V-046. The rearview camera image may not display when the engine is started with a key, due to a design error in the audio display power circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TIQ, DIR
Recall Date: May 31, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Fit and 2019-2022 HR-V vehicles. The rearview camera image may not display when the engine is started with a key, due to a design error in the audio display power circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 6DW
Recall Date: Feb 2, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Multiple Codes
Recall Date: Mar 25, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Consumer Complaints
160 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle has difficulty starting and sometimes won't even start at all, the motor is irregular/jumpy, and the check engine light and steering wheel light have come on. After getting a diagnostics run at AutoZone the computer indicates it's a fuel pump issue. A second opinion with a mechanic also confirmed it was the fuel pump. After further research I see that the 2019 Honda Fit had a recall for Fuel Pumps. However, my specific VIN does not qualify for a recall. Honda needs to further investigate and expand the number of vehicles that were affected by this faulty fuel pump. I've been left stranded numerous times and fear that the vehicle may stall while driving, putting myself and other drivers on the road at risk.
Corrective Action:
My vehicle has difficulty starting and sometimes won't even start at all, the motor is irregular/jumpy, and the check engine light and steering wheel light have come on. After getting a diagnostics run at AutoZone the computer indicates it's a fuel pump issue. A second opinion with a mechanic also confirmed it was the fuel pump. After further research I see that the 2019 Honda Fit had a recall for Fuel Pumps. However, my specific VIN does not qualify for a recall. Honda needs to further investigate and expand the number of vehicles that were affected by this faulty fuel pump. I've been left stranded numerous times and fear that the vehicle may stall while driving, putting myself and other drivers on the road at risk.
Additional Notes:
My vehicle has difficulty starting and sometimes won't even start at all, the motor is irregular/jumpy, and the check engine light and steering wheel light have come on. After getting a diagnostics run at AutoZone the computer indicates it's a fuel pump issue. A second opinion with a mechanic also confirmed it was the fuel pump. After further research I see that the 2019 Honda Fit had a recall for Fuel Pumps. However, my specific VIN does not qualify for a recall. Honda needs to further investigate and expand the number of vehicles that were affected by this faulty fuel pump. I've been left stranded numerous times and fear that the vehicle may stall while driving, putting myself and other drivers on the road at risk.
Mfg Campaign: 11667287
Recall Date: Jun 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel pump is malfunctioning. The car struggles to start and when it does start the engine is erratic and the check engine light and steering wheel light come one. I’ve taken the car to AutoZone for a diagnostic test and the computer showed it was a fuel pump issue. I got a second opinion with a mechanic who confirmed the same thing. The car has left me stranded multiple times when it doesn’t start and I fear that the car my stall while driving putting me and other drivers at risk. I researched my issue and there is indeed a recall out for faulty fuel pumps for the Honda Fit 2019. However, my specific VIN number does not qualify for the recall. Honda needs to investigate and expand the number of vehicles that were impacted. Clearly my vehicle is suffering from the same issue and I can’t get it fixed at the dealership due to my VIN not qualifying.
Corrective Action:
The fuel pump is malfunctioning. The car struggles to start and when it does start the engine is erratic and the check engine light and steering wheel light come one. I’ve taken the car to AutoZone for a diagnostic test and the computer showed it was a fuel pump issue. I got a second opinion with a mechanic who confirmed the same thing. The car has left me stranded multiple times when it doesn’t start and I fear that the car my stall while driving putting me and other drivers at risk. I researched my issue and there is indeed a recall out for faulty fuel pumps for the Honda Fit 2019. However, my specific VIN number does not qualify for the recall. Honda needs to investigate and expand the number of vehicles that were impacted. Clearly my vehicle is suffering from the same issue and I can’t get it fixed at the dealership due to my VIN not qualifying.
Additional Notes:
The fuel pump is malfunctioning. The car struggles to start and when it does start the engine is erratic and the check engine light and steering wheel light come one. I’ve taken the car to AutoZone for a diagnostic test and the computer showed it was a fuel pump issue. I got a second opinion with a mechanic who confirmed the same thing. The car has left me stranded multiple times when it doesn’t start and I fear that the car my stall while driving putting me and other drivers at risk. I researched my issue and there is indeed a recall out for faulty fuel pumps for the Honda Fit 2019. However, my specific VIN number does not qualify for the recall. Honda needs to investigate and expand the number of vehicles that were impacted. Clearly my vehicle is suffering from the same issue and I can’t get it fixed at the dealership due to my VIN not qualifying.
Mfg Campaign: 11667288
Recall Date: Jun 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The odomoter gauge flickers and freezed quite often. Sometime it goes blank. I cannot reset odometer after oil change or see the mileage. It was less frequent a year ago, but now is more frequent. It was noted first while the car was under warranty, but because it was not too frequent, I did not take it to the dealer.
Corrective Action:
The odomoter gauge flickers and freezed quite often. Sometime it goes blank. I cannot reset odometer after oil change or see the mileage. It was less frequent a year ago, but now is more frequent. It was noted first while the car was under warranty, but because it was not too frequent, I did not take it to the dealer.
Additional Notes:
The odomoter gauge flickers and freezed quite often. Sometime it goes blank. I cannot reset odometer after oil change or see the mileage. It was less frequent a year ago, but now is more frequent. It was noted first while the car was under warranty, but because it was not too frequent, I did not take it to the dealer.
Mfg Campaign: 11663355
Recall Date: May 28, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Honda Fit. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Honda Fit. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Honda Fit. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11660390
Recall Date: May 12, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A glitchy and/or blank main display often fails to show important information such as fuel level, odometer, etc., especially in colder weather. Driving with an inoperative display can increase the risk of being stranded somewhere without fuel.
Corrective Action:
A glitchy and/or blank main display often fails to show important information such as fuel level, odometer, etc., especially in colder weather. Driving with an inoperative display can increase the risk of being stranded somewhere without fuel.
Additional Notes:
A glitchy and/or blank main display often fails to show important information such as fuel level, odometer, etc., especially in colder weather. Driving with an inoperative display can increase the risk of being stranded somewhere without fuel.
Mfg Campaign: 11657400
Recall Date: Apr 28, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership for service. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active powertrain warranty. I searched the web and found it is a common problem in Honda Fits. Some 2019 Honda Fits have an extended warranty for fuel injection replacement, but it is not applicable to my car for an unknown reason. Relevant service bulletins: 23-042 and 21-007
Corrective Action:
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership for service. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active powertrain warranty. I searched the web and found it is a common problem in Honda Fits. Some 2019 Honda Fits have an extended warranty for fuel injection replacement, but it is not applicable to my car for an unknown reason. Relevant service bulletins: 23-042 and 21-007
Additional Notes:
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership for service. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active powertrain warranty. I searched the web and found it is a common problem in Honda Fits. Some 2019 Honda Fits have an extended warranty for fuel injection replacement, but it is not applicable to my car for an unknown reason. Relevant service bulletins: 23-042 and 21-007
Mfg Campaign: 11649491
Recall Date: Mar 20, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Corrective Action:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Additional Notes:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Mfg Campaign: 11647807
Recall Date: Mar 12, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Corrective Action:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Additional Notes:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Mfg Campaign: 11647807
Recall Date: Mar 12, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Corrective Action:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Additional Notes:
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Mfg Campaign: 11647807
Recall Date: Mar 12, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Corrective Action:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Additional Notes:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Mfg Campaign: 11647102
Recall Date: Mar 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Corrective Action:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Additional Notes:
My fuel/mileage dashboard goes off and on, clustering. It started last year and now happens almost everyday. Asked the dealer about issue since I believe it’s a safety concern and my car is still under warranty for 80,000. Since my car is almost to the miles they want me to pay to check it.
Mfg Campaign: 11647102
Recall Date: Mar 8, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The right side display for fuel, mileage, and temperature goes out
Corrective Action:
The right side display for fuel, mileage, and temperature goes out
Additional Notes:
The right side display for fuel, mileage, and temperature goes out
Mfg Campaign: 11645387
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Corrective Action:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Additional Notes:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Mfg Campaign: 11643451
Recall Date: Feb 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Corrective Action:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Additional Notes:
All warning lights cycle through on vehicle dashboard after turning on vehicle. Vehicle was taken to Honda Auto Service Center, where issue is diagnosed as Carbon Buildup, causing misfires. Error Diagnostic Code is one of P0300 - P0304. After maintenance, error clears out. However, there is a Honda Service Bulletin 23-042 which provides a warranty extension for Honda Fits of the same year, make, and model with the same issue, which my vehicle's VIN was not included as eligible. Issue of carbon buildup causing misfires may apply to other VIN ranges than in that bulletin, as accounted by NHTSA ID #11462041, #11490506, #11549767, and #11593466
Mfg Campaign: 11643451
Recall Date: Feb 18, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Honda Fit. The contact stated that while entering the driveway while idling, the accelerator pedal was not depressed when the vehicle accelerated inadvertently. The brake pedal was then depressed but failed to respond. As a result, the vehicle crashed into a building, a hose, and a palm tree where it came to a stop. The vehicle remained at the scene of the crash. The vehicle was not diagnosed or repaired. The contact sustained injuries to both knees and medical attention was required. A police report was not filed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Honda Fit. The contact stated that while entering the driveway while idling, the accelerator pedal was not depressed when the vehicle accelerated inadvertently. The brake pedal was then depressed but failed to respond. As a result, the vehicle crashed into a building, a hose, and a palm tree where it came to a stop. The vehicle remained at the scene of the crash. The vehicle was not diagnosed or repaired. The contact sustained injuries to both knees and medical attention was required. A police report was not filed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Honda Fit. The contact stated that while entering the driveway while idling, the accelerator pedal was not depressed when the vehicle accelerated inadvertently. The brake pedal was then depressed but failed to respond. As a result, the vehicle crashed into a building, a hose, and a palm tree where it came to a stop. The vehicle remained at the scene of the crash. The vehicle was not diagnosed or repaired. The contact sustained injuries to both knees and medical attention was required. A police report was not filed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11633147
Recall Date: Dec 30, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Dear NHTSA, I am submitting a complaint regarding unsafe vehicle service practices by Indy Honda, located in Indianapolis, Indiana. On December 8, 2023, I had my 2019 Honda Fit serviced at their dealership, including an oil change. On [XXX], while traveling on the interstate in Kentucky, my vehicle suddenly experienced a catastrophic engine failure. The vehicle’s lights illuminated without warning, followed by loud popping sounds, and it began smoking. As I slowed down to pull over to the side of the road, the car swerved and stalled. After investigation by Fidelity Warranty and a certified Honda dealership, it was determined that the engine failure was caused by an improperly tightened drain plug and crush washer, leading to a complete loss of engine lubrication. Despite providing substantial evidence and attempting to resolve the matter, Indy Honda has refused to take responsibility for the damages. This failure created a hazardous situation while driving at high speeds on the interstate, posing significant risks to my safety. I kindly request that the NHTSA investigate Indy Honda’s servicing practices and take appropriate action to prevent similar safety risks for other consumers. Thank you for your attention to this serious matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA, I am submitting a complaint regarding unsafe vehicle service practices by Indy Honda, located in Indianapolis, Indiana. On December 8, 2023, I had my 2019 Honda Fit serviced at their dealership, including an oil change. On [XXX], while traveling on the interstate in Kentucky, my vehicle suddenly experienced a catastrophic engine failure. The vehicle’s lights illuminated without warning, followed by loud popping sounds, and it began smoking. As I slowed down to pull over to the side of the road, the car swerved and stalled. After investigation by Fidelity Warranty and a certified Honda dealership, it was determined that the engine failure was caused by an improperly tightened drain plug and crush washer, leading to a complete loss of engine lubrication. Despite providing substantial evidence and attempting to resolve the matter, Indy Honda has refused to take responsibility for the damages. This failure created a hazardous situation while driving at high speeds on the interstate, posing significant risks to my safety. I kindly request that the NHTSA investigate Indy Honda’s servicing practices and take appropriate action to prevent similar safety risks for other consumers. Thank you for your attention to this serious matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA, I am submitting a complaint regarding unsafe vehicle service practices by Indy Honda, located in Indianapolis, Indiana. On December 8, 2023, I had my 2019 Honda Fit serviced at their dealership, including an oil change. On [XXX], while traveling on the interstate in Kentucky, my vehicle suddenly experienced a catastrophic engine failure. The vehicle’s lights illuminated without warning, followed by loud popping sounds, and it began smoking. As I slowed down to pull over to the side of the road, the car swerved and stalled. After investigation by Fidelity Warranty and a certified Honda dealership, it was determined that the engine failure was caused by an improperly tightened drain plug and crush washer, leading to a complete loss of engine lubrication. Despite providing substantial evidence and attempting to resolve the matter, Indy Honda has refused to take responsibility for the damages. This failure created a hazardous situation while driving at high speeds on the interstate, posing significant risks to my safety. I kindly request that the NHTSA investigate Indy Honda’s servicing practices and take appropriate action to prevent similar safety risks for other consumers. Thank you for your attention to this serious matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632900
Recall Date: Dec 28, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Right side dashboard display showing *gas gauge, time, *temperature, *odometer, trip mileage, gas efficiency, etc. usually displays blank and may occasionally reappear with certain temperatures briefly. Lack of this information could cause me to run out of gas or be unprepared for freezing road temperatures. As I am a single, mobility-limited, elderly woman, this is a huge safety problem. Available for inspection. Dealer acknowledges problem is common for Honda Fits. Advised it will cost several hundred to fix, which is not feasible as I am on social security. Problem appeared around 18 months after purchasing new. No repairs have been made.
Corrective Action:
Right side dashboard display showing *gas gauge, time, *temperature, *odometer, trip mileage, gas efficiency, etc. usually displays blank and may occasionally reappear with certain temperatures briefly. Lack of this information could cause me to run out of gas or be unprepared for freezing road temperatures. As I am a single, mobility-limited, elderly woman, this is a huge safety problem. Available for inspection. Dealer acknowledges problem is common for Honda Fits. Advised it will cost several hundred to fix, which is not feasible as I am on social security. Problem appeared around 18 months after purchasing new. No repairs have been made.
Additional Notes:
Right side dashboard display showing *gas gauge, time, *temperature, *odometer, trip mileage, gas efficiency, etc. usually displays blank and may occasionally reappear with certain temperatures briefly. Lack of this information could cause me to run out of gas or be unprepared for freezing road temperatures. As I am a single, mobility-limited, elderly woman, this is a huge safety problem. Available for inspection. Dealer acknowledges problem is common for Honda Fits. Advised it will cost several hundred to fix, which is not feasible as I am on social security. Problem appeared around 18 months after purchasing new. No repairs have been made.
Mfg Campaign: 11630754
Recall Date: Dec 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Recall 23V-858 issued nearly 1 year ago. Honda notified that parts were available to those not currently experiencing direct fuel pump issues in September of 2024. Dealership was contacted in early October, late October, and mid-November but repeatedly claims that parts are not available. Although I was added to a waitlist, no indication of parts availability to remedy the recall has been provided.
Corrective Action:
Recall 23V-858 issued nearly 1 year ago. Honda notified that parts were available to those not currently experiencing direct fuel pump issues in September of 2024. Dealership was contacted in early October, late October, and mid-November but repeatedly claims that parts are not available. Although I was added to a waitlist, no indication of parts availability to remedy the recall has been provided.
Additional Notes:
Recall 23V-858 issued nearly 1 year ago. Honda notified that parts were available to those not currently experiencing direct fuel pump issues in September of 2024. Dealership was contacted in early October, late October, and mid-November but repeatedly claims that parts are not available. Although I was added to a waitlist, no indication of parts availability to remedy the recall has been provided.
Mfg Campaign: 11628975
Recall Date: Dec 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Corrective Action:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Additional Notes:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Mfg Campaign: 11628931
Recall Date: Dec 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Corrective Action:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Additional Notes:
Component/System Involved: The multi-purpose camera system on my 2019 Honda Fit has malfunctioned, affecting critical safety features, including the Adaptive Cruise Control (ACC), Lane Keep Assist System (LKAS), and Collision Braking Warning System (CBWS). The vehicle is available for inspection upon request. Safety Risk: The malfunction of these systems significantly jeopardizes safety. For example, the ACC failed to maintain appropriate distance from vehicles ahead, the LKAS did not provide necessary steering assistance, and the CBWS failed to detect and warn of potential collisions. These issues increase the risk of accidents, especially during highway or congested traffic driving. Problem Reproduction and Confirmation: The issue was reproduced and confirmed by Swickard Honda of Thousand Oaks during an inspection conducted on August 20, 2024. Inspection Details: The vehicle was inspected by the dealer, who diagnosed the problem and provided a repair quote. The manufacturer has not yet physically inspected the vehicle, nor have insurance representatives or law enforcement been involved. Warning Indicators: Prior to the failure, warning messages appeared on the vehicle’s dashboard, including notifications for ACC, LKAS, and CBWS system failures. These warnings first appeared in early 2024, becoming more frequent and persistent over time. Additional Information: I filed a case with Honda under Case #14932073 requesting a complimentary repair due to the vehicle's age and the nature of the safety system malfunction. Despite explaining the critical safety implications, Honda did not offer a resolution. Given the significant safety risks posed by the malfunction and the lack of resolution from the manufacturer, I urge the NHTSA to investigate this matter, as it may represent a broader defect impacting other vehicles of the same make and model.
Mfg Campaign: 11628931
Recall Date: Dec 4, 2024
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