HONDA PILOT 2020

Complete listing of complaints and recalls for this vehicle

610
Complaints
193
Recalls

Complaints & Recalls

610 Complaints 193 Recalls

Official Safety Recalls - Important!

193 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Honda (american Honda Motor Co.)
NHTSA Campaign: 24V064000 SAFETY RECALL
750.1K Vehicles Affected
Recall Date: Feb 1, 2024
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

Potential Risk:
An air bag that deploys unintentionally during a crash can increase the risk of injury.
FREE Recall Solution:
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024, and October 18, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: XHP, VHQ
Notice Date: Mar 28, 2024
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
NHTSA Campaign: 23V858000 SAFETY RECALL
2.5M Vehicles Affected
Recall Date: Dec 18, 2023
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Potential Risk:
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: KGC, KGD
Notice Date: Mar 29, 2024
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
NHTSA Campaign: 23V431000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Jun 15, 2023
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: EEL, ZEM, SFC
Notice Date: Jul 24, 2023
Recall Date: Jun 15, 2023
Honda (american Honda Motor Co.)
NHTSA Campaign: 23V174000 SAFETY RECALL
339.4K Vehicles Affected
Recall Date: Mar 16, 2023
Safety Issue:

Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: FE5
Notice Date: Jan 17, 2024
Recall Date: Mar 16, 2023
Honda (american Honda Motor Co.)
NHTSA Campaign: 21V165000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Mar 11, 2021
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

Potential Risk:
Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
FREE Recall Solution:
Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: UA2
Notice Date: Apr 22, 2021
Recall Date: Mar 11, 2021
Honda (american Honda Motor Co.)
NHTSA Campaign: 20V440000 SAFETY RECALL
499.3K Vehicles Affected
Recall Date: Jul 28, 2020
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Potential Risk:
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: Y7Y
Notice Date: Sep 23, 2020
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
NHTSA Campaign: 20V439000 SAFETY RECALL
607.8K Vehicles Affected
Recall Date: Jul 28, 2020
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Potential Risk:
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
FREE Recall Solution:
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: T89
Notice Date: Sep 23, 2020
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
NHTSA Campaign: 20V067000 SAFETY RECALL
10.1K Vehicles Affected
Recall Date: Feb 6, 2020
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.

Potential Risk:
If the operator is unable to refer to the label information, the vehicle may be overloaded, increasing the risk of a crash.
FREE Recall Solution:
Honda will notify owners, and dealers will replace the certification label, free of charge. The recall began March 24, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is B6T.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: B6T
Notice Date: Mar 24, 2020
Recall Date: Feb 6, 2020
Honda (american Honda Motor Co.)
NHTSA Campaign: 19V784000 SAFETY RECALL
10 Vehicles Affected
Recall Date: Oct 31, 2019
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2019-2020 Pilot and 2019 Passport vehicles. The front frame left and right side upper members may not have been welded completely to the unibody. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 219, "Windshield Zone Intrusion."

Potential Risk:
In the event of a crash, incomplete body welding may provide inadequate protection to occupants, increasing the risk of an injury.
FREE Recall Solution:
Honda will notify owners, and dealers will inspect the vehicle for missing welds, free of charge. If the vehicle is identified as missing welds, the dealer will offer to repurchase the vehicle or provide a similar replacement vehicle. Owner notification began November 6 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X6J.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: X6J
Notice Date: Nov 6, 2019
Recall Date: Oct 31, 2019

Consumer Complaints

610 Complaints
Honda (american Honda Motor Co.)
Campaign: 11676458 Other
Jul 27, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues. However, issue reoccurs. Suspect charging doesn’t occur until battery reaches a minimum voltage level which is currently set too low. Safety issue in that car starting is unreliable.

Corrective Action:

Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues. However, issue reoccurs. Suspect charging doesn’t occur until battery reaches a minimum voltage level which is currently set too low. Safety issue in that car starting is unreliable.

Additional Notes:

Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues. However, issue reoccurs. Suspect charging doesn’t occur until battery reaches a minimum voltage level which is currently set too low. Safety issue in that car starting is unreliable.

Manufacturer: HONDA
Mfg Campaign: 11676458
Notice Date: Jul 27, 2025
Recall Date: Jul 27, 2025
Honda (american Honda Motor Co.)
Campaign: 11674721 Other
Jul 19, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Corrective Action:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Additional Notes:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Manufacturer: HONDA
Mfg Campaign: 11674721
Notice Date: Jul 19, 2025
Recall Date: Jul 19, 2025
Honda (american Honda Motor Co.)
Campaign: 11674721 Other
Jul 19, 2025
Defect Description:

ENGINE

Potential Consequences:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Corrective Action:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Additional Notes:

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started. Another time, it did not turn back on as I was pulling out of my neighborhood and we almost got hit because of it. The battery seems to be involved and seems to have to recharge for a few minutes and then it will turn back on. I've called 911 to help me get out of the road, have taken out the battery and put it back, and had it checked at the dealership. I have to remember to use the button that turns off the idle engine turn off feature or it will happen. It doesn't have any pattern or reason to it.

Manufacturer: HONDA
Mfg Campaign: 11674721
Notice Date: Jul 19, 2025
Recall Date: Jul 19, 2025
Honda (american Honda Motor Co.)
Campaign: 11674773 Other
Jul 19, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Corrective Action:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Additional Notes:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Manufacturer: HONDA
Mfg Campaign: 11674773
Notice Date: Jul 19, 2025
Recall Date: Jul 19, 2025
Honda (american Honda Motor Co.)
Campaign: 11674773 Other
Jul 19, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Corrective Action:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Additional Notes:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Manufacturer: HONDA
Mfg Campaign: 11674773
Notice Date: Jul 19, 2025
Recall Date: Jul 19, 2025
Honda (american Honda Motor Co.)
Campaign: 11674773 Other
Jul 19, 2025
Defect Description:

ENGINE

Potential Consequences:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Corrective Action:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Additional Notes:

I’m reaching out regarding a persistent and hazardous issue with the Auto Stop/Start function on my vehicle. The system routinely fails when stopping at lights and stop signs, causing the engine to shut off and not restart. On several occasions, the vehicle has shut off while in motion—on highways, at intersections, and in the middle of roadways—putting me and others at serious risk. I brought the vehicle to John Eagle Honda of Dallas on Wednesday, June 5, 2024. The dealership diagnosed two recall-related issues (Recall #23-008 and #21-012), temporarily resolving the problem. However, the failure returned just five days later and has persisted ever since. I purchased the vehicle in May 2020, practically new from the dealership. This issue began roughly a year after purchase and has only escalated. I’m requesting further review and a permanent resolution, as this continues to be a severe safety hazard.

Manufacturer: HONDA
Mfg Campaign: 11674773
Notice Date: Jul 19, 2025
Recall Date: Jul 19, 2025
Honda (american Honda Motor Co.)
Campaign: 11674614 Other
Jul 18, 2025
Defect Description:

ENGINE

Potential Consequences:

Vehicle auto start / stop system intermittently will not restart the engine after turning off at a stop.

Corrective Action:

Vehicle auto start / stop system intermittently will not restart the engine after turning off at a stop.

Additional Notes:

Vehicle auto start / stop system intermittently will not restart the engine after turning off at a stop.

Manufacturer: HONDA
Mfg Campaign: 11674614
Notice Date: Jul 18, 2025
Recall Date: Jul 18, 2025
Honda (american Honda Motor Co.)
Campaign: 11674186 Other
Jul 17, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

What component or system failed or malfunctioned, and is it available for inspection upon request? When calling the dealer they believe it is the “Smart Control unit.” How was your safety or the safety of others put at risk? My vehicle will not start most of the time…leaving me stranded when I have to go anywhere and I have to get out to take the battery terminal off and back on just to try to reset it long enough for it to try to start. Has the problem been reproduced or confirmed by a dealer or independent service center? No, from my understanding of reading other people having the same problem Honda knows it is a common issue and has not done anything about it. The dealer wants paid to do an inspection. I do not have the money they are asking for. I know inspections aren’t very expensive but most people (myself included) can’t afford even a simple inspection. Just to pay for the car takes all I have. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? At first I noticed my car alarm would go off randomly and originally thought my doors weren’t being shut all the way however after making sure all doors were in fact shut it still went off. I was at work that night and had to keep going out to turn my alarm off…the next morning I go in to start my car and leave and it had trouble starting saying “keyless start system problem” after finally getting it started I drove to the gas station to get gas and turned off the engine as I was walking away I heard cracking noises and my car making the ding noise it makes when you turn it on ACC mode. When I came back to the car all the lights on the dash, radio screen, headlights, tail lights, and mirror lights (the ones that light up when a car is close) were flashing like crazy and still heard the crackling noise.

Corrective Action:

What component or system failed or malfunctioned, and is it available for inspection upon request? When calling the dealer they believe it is the “Smart Control unit.” How was your safety or the safety of others put at risk? My vehicle will not start most of the time…leaving me stranded when I have to go anywhere and I have to get out to take the battery terminal off and back on just to try to reset it long enough for it to try to start. Has the problem been reproduced or confirmed by a dealer or independent service center? No, from my understanding of reading other people having the same problem Honda knows it is a common issue and has not done anything about it. The dealer wants paid to do an inspection. I do not have the money they are asking for. I know inspections aren’t very expensive but most people (myself included) can’t afford even a simple inspection. Just to pay for the car takes all I have. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? At first I noticed my car alarm would go off randomly and originally thought my doors weren’t being shut all the way however after making sure all doors were in fact shut it still went off. I was at work that night and had to keep going out to turn my alarm off…the next morning I go in to start my car and leave and it had trouble starting saying “keyless start system problem” after finally getting it started I drove to the gas station to get gas and turned off the engine as I was walking away I heard cracking noises and my car making the ding noise it makes when you turn it on ACC mode. When I came back to the car all the lights on the dash, radio screen, headlights, tail lights, and mirror lights (the ones that light up when a car is close) were flashing like crazy and still heard the crackling noise.

Additional Notes:

What component or system failed or malfunctioned, and is it available for inspection upon request? When calling the dealer they believe it is the “Smart Control unit.” How was your safety or the safety of others put at risk? My vehicle will not start most of the time…leaving me stranded when I have to go anywhere and I have to get out to take the battery terminal off and back on just to try to reset it long enough for it to try to start. Has the problem been reproduced or confirmed by a dealer or independent service center? No, from my understanding of reading other people having the same problem Honda knows it is a common issue and has not done anything about it. The dealer wants paid to do an inspection. I do not have the money they are asking for. I know inspections aren’t very expensive but most people (myself included) can’t afford even a simple inspection. Just to pay for the car takes all I have. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? At first I noticed my car alarm would go off randomly and originally thought my doors weren’t being shut all the way however after making sure all doors were in fact shut it still went off. I was at work that night and had to keep going out to turn my alarm off…the next morning I go in to start my car and leave and it had trouble starting saying “keyless start system problem” after finally getting it started I drove to the gas station to get gas and turned off the engine as I was walking away I heard cracking noises and my car making the ding noise it makes when you turn it on ACC mode. When I came back to the car all the lights on the dash, radio screen, headlights, tail lights, and mirror lights (the ones that light up when a car is close) were flashing like crazy and still heard the crackling noise.

Manufacturer: HONDA
Mfg Campaign: 11674186
Notice Date: Jul 17, 2025
Recall Date: Jul 17, 2025
Honda (american Honda Motor Co.)
Campaign: 11674106 Other
Jul 16, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Corrective Action:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Additional Notes:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Manufacturer: HONDA
Mfg Campaign: 11674106
Notice Date: Jul 16, 2025
Recall Date: Jul 16, 2025
Honda (american Honda Motor Co.)
Campaign: 11674106 Other
Jul 16, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Corrective Action:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Additional Notes:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Manufacturer: HONDA
Mfg Campaign: 11674106
Notice Date: Jul 16, 2025
Recall Date: Jul 16, 2025
Honda (american Honda Motor Co.)
Campaign: 11674106 Other
Jul 16, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Potential Consequences:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Corrective Action:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Additional Notes:

The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.

Manufacturer: HONDA
Mfg Campaign: 11674106
Notice Date: Jul 16, 2025
Recall Date: Jul 16, 2025
Honda (american Honda Motor Co.)
Campaign: 11673329 Other
Jul 14, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle started to lose automotive power, and failed to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle remained at the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Corrective Action:

The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle started to lose automotive power, and failed to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle remained at the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Additional Notes:

The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle started to lose automotive power, and failed to return to normal operation. The contact stated that several unknown warning lights were illuminated. The vehicle remained at the residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Manufacturer: HONDA
Mfg Campaign: 11673329
Notice Date: Jul 14, 2025
Recall Date: Jul 14, 2025
Honda (american Honda Motor Co.)
Campaign: 11673071 Other
Jul 12, 2025
Defect Description:

ENGINE

Potential Consequences:

Engine stall while at stop light. This happens probably 1 every 50 times

Corrective Action:

Engine stall while at stop light. This happens probably 1 every 50 times

Additional Notes:

Engine stall while at stop light. This happens probably 1 every 50 times

Manufacturer: HONDA
Mfg Campaign: 11673071
Notice Date: Jul 12, 2025
Recall Date: Jul 12, 2025
Honda (american Honda Motor Co.)
Campaign: 11672132 Other
Jul 9, 2025
Defect Description:

ENGINE

Potential Consequences:

my car shut off at red light and wont restart .Even though i had it repaired under the recall.

Corrective Action:

my car shut off at red light and wont restart .Even though i had it repaired under the recall.

Additional Notes:

my car shut off at red light and wont restart .Even though i had it repaired under the recall.

Manufacturer: HONDA
Mfg Campaign: 11672132
Notice Date: Jul 9, 2025
Recall Date: Jul 9, 2025
Honda (american Honda Motor Co.)
Campaign: 11670297 Other
Jun 30, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

complaint of water leak from the front windshield, water leaks into the front floorboard. It is a known 2023 Honda Pilot issue dated 5.18.23, but the 2020 has the same leak

Corrective Action:

complaint of water leak from the front windshield, water leaks into the front floorboard. It is a known 2023 Honda Pilot issue dated 5.18.23, but the 2020 has the same leak

Additional Notes:

complaint of water leak from the front windshield, water leaks into the front floorboard. It is a known 2023 Honda Pilot issue dated 5.18.23, but the 2020 has the same leak

Manufacturer: HONDA
Mfg Campaign: 11670297
Notice Date: Jun 30, 2025
Recall Date: Jun 30, 2025
Honda (american Honda Motor Co.)
Campaign: 11669660 Other
Jun 27, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done. Then in 2023 recall-Due to improperly designed and manufactured connectors, the Media-oriented system transport (MOST) communication coaxial cable counter may have a poor connection. My car was taken in for this recall and this “repair” had not been resolved.

Corrective Action:

In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done. Then in 2023 recall-Due to improperly designed and manufactured connectors, the Media-oriented system transport (MOST) communication coaxial cable counter may have a poor connection. My car was taken in for this recall and this “repair” had not been resolved.

Additional Notes:

In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done. Then in 2023 recall-Due to improperly designed and manufactured connectors, the Media-oriented system transport (MOST) communication coaxial cable counter may have a poor connection. My car was taken in for this recall and this “repair” had not been resolved.

Manufacturer: HONDA
Mfg Campaign: 11669660
Notice Date: Jun 27, 2025
Recall Date: Jun 27, 2025
Honda (american Honda Motor Co.)
Campaign: 11668767 Other
Jun 23, 2025
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

My car was fine. I was driving fine and then I pulled out of my neighborhood and all of a sudden my check engine light started blinking and my car was hesitating and jumping. I pulled over for 10 minutes with the car turned off and then it was fine. It did something similar once before a week prior but I thought it was a one time thing. There are recalls for fuel injectors on the year prior honda pilots. And the mechanic shop said that’s what they would replace when they looked at it.

Corrective Action:

My car was fine. I was driving fine and then I pulled out of my neighborhood and all of a sudden my check engine light started blinking and my car was hesitating and jumping. I pulled over for 10 minutes with the car turned off and then it was fine. It did something similar once before a week prior but I thought it was a one time thing. There are recalls for fuel injectors on the year prior honda pilots. And the mechanic shop said that’s what they would replace when they looked at it.

Additional Notes:

My car was fine. I was driving fine and then I pulled out of my neighborhood and all of a sudden my check engine light started blinking and my car was hesitating and jumping. I pulled over for 10 minutes with the car turned off and then it was fine. It did something similar once before a week prior but I thought it was a one time thing. There are recalls for fuel injectors on the year prior honda pilots. And the mechanic shop said that’s what they would replace when they looked at it.

Manufacturer: HONDA
Mfg Campaign: 11668767
Notice Date: Jun 23, 2025
Recall Date: Jun 23, 2025
Honda (american Honda Motor Co.)
Campaign: 11666031 Other
Jun 10, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Corrective Action:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Additional Notes:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Manufacturer: HONDA
Mfg Campaign: 11666031
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
Honda (american Honda Motor Co.)
Campaign: 11666031 Other
Jun 10, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Corrective Action:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Additional Notes:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Manufacturer: HONDA
Mfg Campaign: 11666031
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
Honda (american Honda Motor Co.)
Campaign: 11666031 Other
Jun 10, 2025
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Corrective Action:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Additional Notes:

No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.

Manufacturer: HONDA
Mfg Campaign: 11666031
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025

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