Complaints & Recalls
Consumer Complaints
13 ComplaintsHyundai Motor America
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2025 Hyundai Ioniq 5 N. The contact stated that while driving and exceeding 30 MPH on several occasions, the accelerator pedal was released; however, the vehicle accelerated unintendedly for three seconds. Additionally, the contact stated that upon depressing the brake pedal, the vehicle responded as intended after three seconds. The vehicle was taken to an unknown dealer, where it was diagnosed and determined that the ABS module had failed, and a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 9,200.
Corrective Action:
The contact owns a 2025 Hyundai Ioniq 5 N. The contact stated that while driving and exceeding 30 MPH on several occasions, the accelerator pedal was released; however, the vehicle accelerated unintendedly for three seconds. Additionally, the contact stated that upon depressing the brake pedal, the vehicle responded as intended after three seconds. The vehicle was taken to an unknown dealer, where it was diagnosed and determined that the ABS module had failed, and a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 9,200.
Additional Notes:
The contact owns a 2025 Hyundai Ioniq 5 N. The contact stated that while driving and exceeding 30 MPH on several occasions, the accelerator pedal was released; however, the vehicle accelerated unintendedly for three seconds. Additionally, the contact stated that upon depressing the brake pedal, the vehicle responded as intended after three seconds. The vehicle was taken to an unknown dealer, where it was diagnosed and determined that the ABS module had failed, and a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 9,200.
Mfg Campaign: 11652238
Recall Date: Apr 2, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651366
Recall Date: Mar 28, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651366
Recall Date: Mar 28, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After recent software update on 17 March 2025, the vehicle demonstrated unpredictable high acceleration. Vehicle is unsafe in E-shift mode. Vehicle can only be driven safely in automatic mode. Per a Hyundai communication: "there have been complications reported related to the Vehicle Control Unit (VCU) software that may cause momentary continued acceleration during the release of the accelerator pedal while the vehicle’s N e-shift feature is engaged, increasing the risk of a crash. Our records indicate that your vehicle, VIN [XXX] , has had this software update installed as the remedy for recall 275. Hyundai is currently investigating the root cause of this complication and will provide an update when available. In the meantime, Hyundai recommends all owners who previously received remedy repair for recall 275 NOT TO USE the N e-SHIFT Feature." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651366
Recall Date: Mar 28, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The dealership performed the software update from the Hyundai recall 275. After the update, when using the e-shift feature in N mode the car sometimes will accelerate out of control on its own without the accelerator pedal being engaged. Hyundai also changed the motor sounds and e-shift feel.
Corrective Action:
The dealership performed the software update from the Hyundai recall 275. After the update, when using the e-shift feature in N mode the car sometimes will accelerate out of control on its own without the accelerator pedal being engaged. Hyundai also changed the motor sounds and e-shift feel.
Additional Notes:
The dealership performed the software update from the Hyundai recall 275. After the update, when using the e-shift feature in N mode the car sometimes will accelerate out of control on its own without the accelerator pedal being engaged. Hyundai also changed the motor sounds and e-shift feel.
Mfg Campaign: 11650734
Recall Date: Mar 26, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
With Eshift enabled, the car continues accelerating under heavy throttle even after releasing the accelerator pedal.
Corrective Action:
With Eshift enabled, the car continues accelerating under heavy throttle even after releasing the accelerator pedal.
Additional Notes:
With Eshift enabled, the car continues accelerating under heavy throttle even after releasing the accelerator pedal.
Mfg Campaign: 11649228
Recall Date: Mar 19, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Hyundai Ioniq 5N features a unique mode called N e-Shift which enables a software simulated 8-speed transmission that attempts to emulate the gear changes and driving dynamics of a traditional automatic transmission that would be found in an internal combustion engine vehicle. Unfortunately, the mode has a dangerous component in the programming, wherein, when the driver has been accelerating in a spirited fashion and lifts off the throttle, the vehicle CONTINUES TO ACCELERATE for approximately 1-2 seconds despite there being no input from the operator to do so. This unintended acceleration, given the performance characteristics of an electric vehicle with 640HP, could quickly place the vehicle and the operator in an unsafe and undesired situation that could result in a crash. I purchased this vehicle recently and have experienced the dangerous condition repeatedly, it is easily reproducible and appears to be an intended feature of the N e-Shift mode. The first time I performed a spirited acceleration in this mode the unintended acceleration put me in a undesirable situation that I was able to recover from with use of braking, however, I believe it is unsafe and will result in a crash if the vehicles are not recalled and a fix to the software is made to remove the dangerous component. My vehicle is available for inspection/reproduction of the issue. I have not brought it to the dealer or had an inspection done by any third party, given the nature of the issue being a software configuration, I don't expect any productive outcome other than a fix from the manufacturer. There are no warning lamps displayed. The issue has several confirmed posts and comments on social media: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Hyundai Ioniq 5N features a unique mode called N e-Shift which enables a software simulated 8-speed transmission that attempts to emulate the gear changes and driving dynamics of a traditional automatic transmission that would be found in an internal combustion engine vehicle. Unfortunately, the mode has a dangerous component in the programming, wherein, when the driver has been accelerating in a spirited fashion and lifts off the throttle, the vehicle CONTINUES TO ACCELERATE for approximately 1-2 seconds despite there being no input from the operator to do so. This unintended acceleration, given the performance characteristics of an electric vehicle with 640HP, could quickly place the vehicle and the operator in an unsafe and undesired situation that could result in a crash. I purchased this vehicle recently and have experienced the dangerous condition repeatedly, it is easily reproducible and appears to be an intended feature of the N e-Shift mode. The first time I performed a spirited acceleration in this mode the unintended acceleration put me in a undesirable situation that I was able to recover from with use of braking, however, I believe it is unsafe and will result in a crash if the vehicles are not recalled and a fix to the software is made to remove the dangerous component. My vehicle is available for inspection/reproduction of the issue. I have not brought it to the dealer or had an inspection done by any third party, given the nature of the issue being a software configuration, I don't expect any productive outcome other than a fix from the manufacturer. There are no warning lamps displayed. The issue has several confirmed posts and comments on social media: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Hyundai Ioniq 5N features a unique mode called N e-Shift which enables a software simulated 8-speed transmission that attempts to emulate the gear changes and driving dynamics of a traditional automatic transmission that would be found in an internal combustion engine vehicle. Unfortunately, the mode has a dangerous component in the programming, wherein, when the driver has been accelerating in a spirited fashion and lifts off the throttle, the vehicle CONTINUES TO ACCELERATE for approximately 1-2 seconds despite there being no input from the operator to do so. This unintended acceleration, given the performance characteristics of an electric vehicle with 640HP, could quickly place the vehicle and the operator in an unsafe and undesired situation that could result in a crash. I purchased this vehicle recently and have experienced the dangerous condition repeatedly, it is easily reproducible and appears to be an intended feature of the N e-Shift mode. The first time I performed a spirited acceleration in this mode the unintended acceleration put me in a undesirable situation that I was able to recover from with use of braking, however, I believe it is unsafe and will result in a crash if the vehicles are not recalled and a fix to the software is made to remove the dangerous component. My vehicle is available for inspection/reproduction of the issue. I have not brought it to the dealer or had an inspection done by any third party, given the nature of the issue being a software configuration, I don't expect any productive outcome other than a fix from the manufacturer. There are no warning lamps displayed. The issue has several confirmed posts and comments on social media: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11648940
Recall Date: Mar 18, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
After the recent RECALL, while driving up I almost got in an accident because after upshifting the car, the car accelerated more than I intended, prolonged movement forward that never happened before the recall. This is a very dangerous situation.
Corrective Action:
After the recent RECALL, while driving up I almost got in an accident because after upshifting the car, the car accelerated more than I intended, prolonged movement forward that never happened before the recall. This is a very dangerous situation.
Additional Notes:
After the recent RECALL, while driving up I almost got in an accident because after upshifting the car, the car accelerated more than I intended, prolonged movement forward that never happened before the recall. This is a very dangerous situation.
Mfg Campaign: 11649152
Recall Date: Mar 18, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Corrective Action:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Additional Notes:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Mfg Campaign: 11648778
Recall Date: Mar 17, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Corrective Action:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Additional Notes:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Mfg Campaign: 11648778
Recall Date: Mar 17, 2025
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Corrective Action:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Additional Notes:
When accelerating using the N e-shift mode and letting off the accelerator the car continues to accelerate.
Mfg Campaign: 11648778
Recall Date: Mar 17, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When using the N-Shift mode with the current OTA software update, the car will accelerate when lifting off the throttle in higher gears at lower rpms in the programed faux shift logic.
Corrective Action:
When using the N-Shift mode with the current OTA software update, the car will accelerate when lifting off the throttle in higher gears at lower rpms in the programed faux shift logic.
Additional Notes:
When using the N-Shift mode with the current OTA software update, the car will accelerate when lifting off the throttle in higher gears at lower rpms in the programed faux shift logic.
Mfg Campaign: 11648831
Recall Date: Mar 17, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 12 volt battery (which is less than 6 months old) died on two separate occasions in the span of 4 days. Each incident required a call to emergency roadside assistance for a jump start. This is a safety issue. If the 12 volt battery dies while driving, the car will display a warning message instructing the driver to pull off the road immediately and shut off the car. The car will also lose power and cease operating shortly after this message appears. After the second incident, I took the car to my local Hyundai dealer but after having the car for 12 days, the dealer stated it could not reproduce the problem and provided no service. This problem is identical to the problem that occurs on the regular Ioniq 5 and its sister model the Kia EV6 for which multiple safety recalls have been issued. Hyundai indicates that no recall has yet been made for the Ioniq 5N.
Corrective Action:
The 12 volt battery (which is less than 6 months old) died on two separate occasions in the span of 4 days. Each incident required a call to emergency roadside assistance for a jump start. This is a safety issue. If the 12 volt battery dies while driving, the car will display a warning message instructing the driver to pull off the road immediately and shut off the car. The car will also lose power and cease operating shortly after this message appears. After the second incident, I took the car to my local Hyundai dealer but after having the car for 12 days, the dealer stated it could not reproduce the problem and provided no service. This problem is identical to the problem that occurs on the regular Ioniq 5 and its sister model the Kia EV6 for which multiple safety recalls have been issued. Hyundai indicates that no recall has yet been made for the Ioniq 5N.
Additional Notes:
The 12 volt battery (which is less than 6 months old) died on two separate occasions in the span of 4 days. Each incident required a call to emergency roadside assistance for a jump start. This is a safety issue. If the 12 volt battery dies while driving, the car will display a warning message instructing the driver to pull off the road immediately and shut off the car. The car will also lose power and cease operating shortly after this message appears. After the second incident, I took the car to my local Hyundai dealer but after having the car for 12 days, the dealer stated it could not reproduce the problem and provided no service. This problem is identical to the problem that occurs on the regular Ioniq 5 and its sister model the Kia EV6 for which multiple safety recalls have been issued. Hyundai indicates that no recall has yet been made for the Ioniq 5N.
Mfg Campaign: 11633093
Recall Date: Dec 30, 2024
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